Help Desk Analyst II jobs in Philadephia, PA

Willow Grove, Pennsylvania

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Today

Description Key Responsibilities Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs. Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling. Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues. Provide Tier 2 technical support to resolve escalated service tickets for client syst

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Full-time

USD 70,000.00 - 85,000.00 per year

Help Desk Analyst

Philadelphia, Pennsylvania

•

Today

Job title: Help Desk Analyst Location: Philadelphia PA, 19122 Only W2 Job Description: Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink's eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsEx

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Contract

Depends on Experience

Help Desk Analyst

Philadelphia, Pennsylvania

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19d ago

Job Title: Help Desk AnalystLocation: 800 W. Montgomery Ave | Philadelphia, PA 19122Client: Philadelphia Gas Works Note: This is an on-site position Job Description Required Skills and Experience. Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone

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Contract, Third Party

$30 - $40

Help Desk Analyst

Philadelphia, Pennsylvania

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20d ago

Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk applicationExperience using GroupLink's eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsExcellent analytical and problem-solving skillsStrong oral and written communications skills (technical and non-technica

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Contract

$28+

Help Desk Analyst

Philadelphia, Pennsylvania

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20d ago

Job Title:Help Desk AnalystLocation: Philadelphia, PA 19122Client: Philadelphia Gas Work Note: This is an onsite position Job Description Required Skills and Experience. Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-orient

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Contract, Third Party

$30 - $40

Help Desk Analyst

Remote or Philadelphia, Pennsylvania

•

Today

Description We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization. Responsibilities: Respond promptly to service desk tickets, providing effective solutions to address

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Full-time

Help Desk Analyst

Trenton, New Jersey

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3d ago

Job Title: Help Desk Analyst Job ID: 25-11609 Location: Trenton, NJ Duration: 06 months of contract Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN

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Contract

$20

Help Desk Analyst- New

Hybrid in Trenton, New Jersey

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3d ago

Job Title: Help Desk Analyst- New Job ID: 25-11276 Location: Trenton, NJ(Hybrid) Duration: 04 Months On Contract Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. (1 day REMOTE: Tuesday, Wednesda

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Contract

Up to $20

Help Desk Analyst

Philadelphia, Pennsylvania

•

Today

Trigyn has a long-term contract opportunity for Help Desk Analyst with our direct client - a major utility services firm based in Philadelphia, Pennsylvania (Onsite). Details on the role are listed below: Minimum skills and experience: ? Minimum 2 years of experience working in a single point of contact help desk ? Experience using Jira Service Management Helpdesk application ? Experience using GroupLink?s eHelpdesk platform ? Experience using Genesys Cloud contact center and customer experienc

Contract, Third Party

DOE

Help Desk Analyst - Remote, Local to CO - only W2

Remote

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3d ago

Job Title: Helpdesk Analyst Candidate must be local to CO but remote projectOverviewThe Helpdesk Analyst will be part of the Information Technology Services (ITS) team supporting end-users across multiple statewide locations. The role involves troubleshooting hardware, software, and networking issues while ensuring timely and effective customer support. The analyst will support over 2800+ desktops, 100+ laptops, and 400+ networked multifunction devices and printers. Key ResponsibilitiesTechnical

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Contract

27 - 28

Help Desk Analyst

Remote

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4d ago

Job ID: 11616752B Position:Help Desk Analyst Department:CO OIT Location:601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration:6+ Months 100% Remote Job QUALIFICATIONS:Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.Duties and Responsibilities:As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software a

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Contract, Third Party

27 - 32

Help Desk Analyst Remote (Only local)

Remote or Denver, Colorado

•

Today

Job Id: 11616752 Title: Help Desk Analyst Location: Remote - 601 East 18th Avenue Suite 250 Denver, Colorado 80203 Duration: 6+ Months Client: State of CO - OIT Position Summary: QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service. Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, s

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Full-time, Part-time, Contract, Third Party

Remote Helpdesk Support Analyst

Remote or Quincy, Massachusetts

•

Today

Job#: 3013064 Job Description: Help Desk Technician - Remote Long term Contract Apex Systems is seeking multiple Help Desk Technicians to join the team our team supporting a large Financial Service institution! If you are willing to learn and enhance you technical skills please apply or send your resume to ESSENTIAL DUTIES and RESPONSIBILITIES: Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all cr

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Full-time

Helpdesk Analyst

Remote

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4d ago

REMOTE- MUST BE LOCAL Title : Help Desk Analyst-11616752B Location : 80203,Denver,CO Duration : 6 + Months Job Type : C Description : QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service. Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface wi

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Contract

Depends on Experience

Help Desk Analyst Intern

Remote

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18d ago

Help Desk Analyst Intern Our client, a leading organisation in the technology and services sector, is seeking a motivated and customer-focused Help Desk Analyst Intern to join their IT support team. This is an excellent opportunity for individuals who enjoy troubleshooting, assisting others, and working in a fast-paced, technology-driven environment. Key Responsibilities Serve as the first point of contact for technical issues via phone, email, or ticketing systems.Diagnose and resolve hardware,

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Full-time

$22,000 - $26,000

Help Desk Analyst - Denver CO(Remote) (Need locals only)

Remote

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4d ago

Role: Help Desk AnalystLocation: Denver CO(Remote) (Need locals only) QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service. Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot a

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Contract

Depends on Experience

Help Desk Operator

Wilmington, Delaware

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5d ago

Required Skills: Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Preferred Skills Responsibilities providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff

Contract

competitive

Helpdesk Coordinator // MSP Environment

Fort Washington, Pennsylvania

•

Today

Job Description A fast-growing Managed Service Provider (MSP) based in Fort Washington, PA is seeking a Help Desk Coordinator to join the support team. This role combines hands-on technical troubleshooting with operational coordination, ensuring that client issues are handled efficiently and service levels are consistently met. The ideal candidate will have experience working in an MSP or multi-client environment, a strong grasp of Tier 1-2 support processes, and excellent organizational skills

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Full-time

70k - 80k

Help Desk Analyst

Berwyn, Pennsylvania

•

Today

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia-to join our IT Support Services team. This role encompasses both Tier One and Tier Two responsibilities, offering a growth path for candidates with varying levels of experience. You will provide technical support for Windows-based hardware and software, Mobile Devices, Entra ID (Azure AD), password resets, and general IT troubleshooting. This is an on-site opportunity that will see the successful candidate on-sit

Contract

Help Desk Technician

Remote

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10d ago

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military

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Full-time

$28.51 - $41.35

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Help Desk Analyst II jobs in Philadelphia, PA, USA