Helpdesk Analyst Jobs in Illinois

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Help Desk Analyst

Robert Half

•

Chicago, Illinois, USA

Contract

Description We are offering a long-term contract employment opportunity for a Help Desk Analyst to join our detail-oriented services team in Chicago, Illinois. In this role, you will be responsible for providing end-to-end support for all desktop and server-related issues, maintaining accurate incident records, and providing IT training to end users. Responsibilities Provide comprehensive phone and deskside support, addressing and resolving desktop and server-related issues. Log all phone calls
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Posted 3 days ago | Updated 9 hours ago

Desktop Support Helpdesk Analyst - Schaumburg, IL (and

Smart Caliber Technology

•

Schaumburg, Illinois, USA

Third Party, Contract

Position: Desktop Support Analyst Duration: 6- 12 months (extendable) Location: Schaumburg, IL (Onsite) Title: Desktop Support Location: Schaumburg, Illinois (Onsite) Here's What You'll Do: Provide exceptional customer service to remote users over the phone using remote desktop tools to resolve incidents immediately and expedite fulfillment of requests. Provide remote support over the phone using remote desktop tools Assist employees with installation, configuration, and troubleshooting of c
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Posted 60+ days ago | Updated 19 hours ago

Help Desk Analyst

Network Data Systems

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Schaumburg, Illinois, USA

Full-time

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and software. Perform necessary diagnostic and corrective actions for hardware and software problems. Respond, resolve and document all service tickets using NDS proprietary ticketing system. Provide high level of customer satisfaction in a timely manner. The right candidate will possess a balance of both tech
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Posted 60+ days ago | Updated 24 days ago

Patch Management Analyst

Sentinel Technologies

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Downers Grove, Illinois, USA

Full-time

Sentinel is seeking a Patch Management Analyst to join our team. The ideal candidate will serve as a point of contact for customer inquiries to ensure to regularly to keep technology current, address security vulnerabilities, and correct performance issues. In this role, you will provide technical support to resolve patch-related issues and mitigate any negative impacts on customer environments. This candidate will ensure patches are applied in accordance with customer- specific SLA s and compli
Posted 2 days ago

Help Desk Technician

LaSalle Network

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Flora, Illinois, USA

Contract

LaSalle Network is working with our client, a managed service provider, for a Help Desk Technician opportunity. If you are looking for a new step in your career with the chance to learn and grow professionally, then this position is for you! Help Desk Technician Responsibilities: Responsible for service calls Assist onsite users with desktop issues Assist onsite users with laptop issues Assist onsite users with printer issues Troubleshoot Perform install of equipment New user setup Printer Mapp
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Posted 16 days ago | Updated 1 hour ago

HelpDesk Supervisor- Location : Bensenville, IL- Fulltime/Direct Hire

Pegasus Knowledge Solutions

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Bensenville, Illinois, USA

Full-time

Title : HelpDesk Supervisor Location : Bensenville, IL Duration : FT/Direct Hire Summary/Objective A Help Desk Supervisor is responsible for overseeing the technical support team to ensure effective and efficient resolution of IT-related issues for end-users. This role involves managing daily operations, providing guidance and support to help desk staff, and ensuring high levels of customer satisfaction. Essential Functions Reasonable accommodations may be made to enable individuals with disabil
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Posted 8 days ago | Updated 3 days ago

Help Desk Manager

VC5 Consulting

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Chicago, Illinois, USA

Full-time

Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and Active Directory. Key Responsibilities: Team Leadership: Provide guidance and mentorship to the Service Desk team to ensure exceptional custo
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Posted 60+ days ago | Updated 10 days ago

Configurations Tech Level I

Apex Systems

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Vernon Hills, Illinois, USA

Full-time

Job#: 2036689 Job Description: Apex Systems is hiring for a Configuration Tech I role with our client in Vernon Hills, IL. They are looking to hire for a July 24th start date. If you are interested, please apply and send an updated copy of your resume to Sr. Professional Recruiter at Apex Systems, Kayla: Title: Configuration Tech I Rate: $18-$20/HR 2nd shift- 1-930 pm Location: Vernon Hills, IL Start Date: July 24th Contract-to-hire role Job Description: The Technician Level One is responsible
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Posted 14 days ago | Updated 1 hour ago

Manager of IT Technical Support

Kforce Technology Staffing

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Naperville, Illinois, USA

Full-time

RESPONSIBILITIES: Kforce has a client that is seeking a Manager of IT Technical Support in Naperville, IL. Duties, Tasks and Responsibilities: Team Management: * Recruits, hires, onboards, and trains new team members * Assigns tasks and projects, delegates responsibilities, and provides performance feedback * Coaches and mentors team members, fostering a positive and productive work environment * Manages work hours for technology support agents including start/stop times, vacations, personal ti
Posted 10 days ago | Updated 6 hours ago

Certified Residential Appraiser (Remote)

First American Financial Corporation

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Remote or Chicago, Illinois, USA

Full-time

Who We Are Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive,
Posted 8 days ago | Updated 9 hours ago

IT Support Analyst

TEKsystems c/o Allegis Group

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Oak Brook, Illinois, USA

Full-time

Description: The IT Support Analyst will provide support for level 2 & 3 issues, escalated from the level 1 help desk. This will include executive support, project-based work, and escalated ticket resolution for their Oak Brook location. Primary Job Duties: Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Install, configure, test, maintain, monitor
Posted 3 days ago | Updated 9 hours ago

Enterprise Systems Helpdesk Supervisor (Apps Support Lead)

TEKsystems c/o Allegis Group

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Itasca, Illinois, USA

Full-time

Description: Job Summary: The Enterprise Systems Helpdesk Supervisor is responsible for overseeing the daily operations of the helpdesk team, ensuring the efficient and effective resolution of technical issues related to the organization's enterprise systems. This role involves supervising helpdesk staff, providing direct support of helpdesk tickets, ensuring high levels of customer satisfaction, and providing management reporting on the overall helpdesk activities. Key Responsibilities: Supervi
Posted 9 hours ago

IFS ERP Lead/Supervisor

TEKsystems c/o Allegis Group

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Itasca, Illinois, USA

Full-time

IFS Lead/Manager contract to hire remote opportunity. Description: Job Summary: The IFS Supervisor is responsible for overseeing the daily operations of the helpdesk team, ensuring the efficient and effective resolution of technical issues related to the organization's enterprise systems. This role involves supervising helpdesk staff, providing direct support of helpdesk tickets, ensuring high levels of customer satisfaction, and providing management reporting on the overall helpdesk activities
Posted 21 hours ago | Updated 9 hours ago

Managed Cloud and Infrastructure Advisory Consultant - Manager

RSM US LLP

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Chicago, Illinois, USA

Full-time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You ll find an environment that inspires and empowers you to thrive both personally and professionally. There s no one like you and that s why there
Posted 17 days ago | Updated 9 hours ago

Director of Service Delivery / IT / MSP or Consulting Experience REQUIRED / $130k

Motion Recruitment Partners, LLC

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Chicago, Illinois, USA

Full-time

Job Description Our client seeks a Director of Service Operations to lead customer service excellence. In this pivotal role, you'll oversee the Service Department, managing technical support, troubleshooting issues, and driving daily operations. You'll inspire a motivated team, earn trust across employees and management, and prioritize top-notch customer experiences. The ideal candidate has proven experience managing client relationships and deep knowledge of escalation practices. You'll levera
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Posted 60+ days ago | Updated 9 hours ago

Tech Level Two-Config Center

CDW

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Vernon Hills, Illinois, USA

Full-time

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. The Configuration Technician II is responsible for performing complex enterprise installs that include software, hardware and network configurations. This position collaborates with vendors to resolve configurat
Posted 23 days ago | Updated 9 hours ago

Service Desk Specialist, Team Lead

University of Chicago

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Chicago, Illinois, USA

Full-time

Department F&A ITS - Help Desk About the Department The University of Chicago's IT Services Department is an integral component of the institution, driving technological innovation and services. As a dynamic team of professionals, we continually strive for excellence in supporting the university's mission through advanced IT solutions and a strong commitment to improving employee relations, promoting diversity, equity, and inclusion, and aligning with the University's strategic goals. Job Summ
Posted 17 days ago | Updated 9 hours ago

Technical Field Operation (TFO)

Milestone Technologies, Inc.

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Chicago, Illinois, USA

Full-time

Milestone Technologies, Inc. is seeking a Technical Field Operations (TFO) Technician to assist in the management of IT operations and application support at several local offices. This role is responsible for maintaining quality IT services across regional offices which requires extensive (80%) travel. Our goal is to deliver excellent technical and non-technical support while providing an outstanding customer experience. As this role is part of the IT team, we are looking for candidates that ar
Posted 31 days ago

IT Support Specialist L3

Milestone Technologies, Inc.

•

Chicago, Illinois, USA

Full-time

As an IT Support Specialist - Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company. How You Make An Impa
Posted 31 days ago

Helpdesk Support Specialist

TEKsystems c/o Allegis Group

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Chicago, Illinois, USA

Full-time

Description: This team of 8 provides complete issue resolution for 500 corporate end users. Their ServiceDesk is resolves 80% of all tickets, unless they needs to be escalated to apps support or desktop teams. The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks. This individual applies analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The individual will work with IT and business
Posted 21 hours ago | Updated 9 hours ago