Knowledge of IT Service Management jobs

Petersburg, Virginia

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10d ago

Job Title Technical Support Analyst (Onsite) Location Petersburg, VA Duration 3 Months Pay Rate $40/hr on W2 / 1099 all inclusive Interview Type In Person Only Note This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week. Job Description Assessing, maintaining, supporting districts technology: including hardware, software, systems, upcoming techn

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Contract, Third Party

Depends on Experience

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

Manager, IT Service Management Office (Hybrid Schedule)

Berlin, Connecticut

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Today

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Our Team: We have an exciting leadership role to join our IT Service Management Office. The Manager of the IT Service Management Office (SMO) and ServiceNow Platform is responsible for leading the organization's IT service management strategy, governance, and operations. This role ove

Full-time

Director of IT Service Delivery

Hampton, Virginia

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Today

Job Description Position Title: Director of IT Service Delivery Contract Duration: Direct Hire Work Location: Hampton, VA Employment: Onsite (100%) We are seeking a strategic and customer-focused Director of IT Service Delivery to lead end-user technology services and support operations for a client in Hampton! This role oversees help desk services, desktop support, technology asset management, software licensing, print services, and IT governance initiatives while ensuring an exceptional te

Full-time

USD 90.00 per hour

IT Service Management (ITSM) Platform Developer/Administrator

Cleveland, Ohio

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Today

Job Description #LI-AM1 #LI-Hybrid Responsibilities We are seeking an ITSM Platform Developer / Administrator to serve as a key technical resource within IT Operations. This role is responsible for designing, configuring, and continuously improving our Freshservice ITSM platform to enable scalable, ITIL-aligned service management. This role will expand into IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management (CMDB), helping establish foundational capabil

Full-time

10037 - Sr. Manager, IT Service Management

Irvine, California

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Today

10037 - Sr. Manager, IT Service Management Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you'll dr

Full-time

USD 175,000.00 - 190,000.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

Senior Specialist, IT Service Delivery Management

San Diego, California

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Today

Kratos is looking for a Senior Specialist, IT Service Delivery Management for their corporate office in San Diego, California. This position has a hybrid work schedule, a combination of onsite and remote work. Kratos Defense & Security Solutions, Inc. (NASDAQ:KTOS) develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises. At Kratos, we encourage an entrepreneurial spirit balanced

Full-time

USD 125,000.00 - 130,000.00 per year

IT Product Manager (Strong knowledge of change management principles)

White Plains, New York

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Today

Our client - a major utility firm based out of Westchester County, NY - has an immediate need for an IT Product Manager. The particulars of the position are as follows. NOTE: ? Hybrid work, 3 days per week onsite. (White Plains, NY 10601). ? Only Local candidates preferred. ? Strong knowledge of Change Management principles (demonstrated in the resume). Project Overview: The IT Product Manager will work in close collaboration with Business Stakeholders, to guide the development and implementat

Contract, Third Party

DOE

Manager, IT Service Desk & Field Services

Clarendon Hills, Illinois

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Today

Our client is seeking a IT Service Desk & Field Services Manager who will be responsible for leading and overseeing onsite IT Desktop Support Analysts who provide hands-on technology and IT Service Management (ITSM) support across corporate, manufacturing, and warehouse environments. This role ensures reliable, secure, and consistent IT operations across multiple locations by managing daily support activities, incident and request management processes, coordinating travel-based site coverage, an

Full-time, Third Party

90,000 - 115,000

Manager - IT Service Desk / End User

Rosemont, Illinois

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11d ago

NO SPONSORSHIP - NO OPT (Contract To Hire) - IT Service Desk Manager BILL RATE: $50.00-$60.00/HOUR c2c END SALARY: $100k - $110k DURATION 6 MONTHS on contract Looking for a manager you will manage 650 end users and 3 people - desktop, laptops, iphones, ipads, windows. This is a hands on role. You will strategize, plan, hire-fire. All about service management. Ability to travel up to 15% as needed, they need to modernize Leadership of the service desk team supporting US domestic, Mexico, an

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Full-time

$100,000 - $110,000

IT Service Manager

Manhattan, Kansas

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5d ago

IT Service Manager (Incident & Problem Management) Location: New York, NY Industry: Financial Services / Trading Technology We are partnering with a leading investment management firm seeking an experienced IT Service Manager to join its technology organization. This individual will play a critical role in strengthening and evolving the firm's IT Service Management (ITSM) function, helping ensure the reliability of business-critical services within a fast-paced trading environment. Working clos

Full-time

Infrastructure Technical Analyst

Phoenix, Arizona

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2d ago

Job Title: Technical Analyst Location: Phoenix, AZ The role is a combination of: Project Management / Service Delivery 40%Process Improvement 30%Analytics 30%This position is primarily focused on Infrastructure, Governance, Compliance, Documentation, and KPI/Reporting, including the use of Power BI for analytics and reporting. Good comm skill, Stake holder management, Project Management exp with big project and companies, knowledge of process and analytical skills Technical Analyst - A mix of Pr

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Contract

$80,000 - $100,000

Information Technology - Manager IT Service Delivery 130-5010

Tulsa, Oklahoma

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Today

JOB SUMMARY: The Manager, IT Service Delivery is responsible for leading frontline and advanced technical support operations, establishing and managing a dedicated service delivery model that enables timely resolution of operational support needs. This role oversees the performance, training, SLA/queue management, and the escalation path between the Service Delivery and Engineering teams. The position is accountable for expanding Service Delivery ownership of application support, data modificat

Full-time

Service Desk Manager - IT

Franklin Park, Illinois

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19d ago

We are unable to sponsor as this is a permanent full-time role This is a Contract to Hire Position Responsibilities & Qualifications Experience managing service desk operating budgets and software license stewardship at the endpoint.Experience supporting global colleagues across time zones including Mexico and India.Experience with Jira Service Management or another similar ITSM solution.Experience with major incident management and incident commander practices.Experience with Windows Autopilot,

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Full-time

Depends on Experience

IT ServiceDesk Agent

Cincinnati, Ohio

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12d ago

IT Service Desk Agent / AnalystPosition OverviewAre you looking to kick off your professional career in IT? We are seeking a customer-focused IT Service Desk Agent / Analyst to provide front-line technical support to end users. This role is responsible for delivering a high-quality customer experience while troubleshooting and resolving technical issues related to hardware, software, network connectivity, user access, applications, and general computing. The ideal candidate combines strong techn

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Full-time

18 - 20

IT Service Delivery Consultant Senior

Quantico, Virginia

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Today

Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. The Leidos team delivers the core backbone of the Navy-Marine Corps Intranet, including cy

Full-time

USD 92,300.00 - 166,850.00 per year

ServiceNow ITSM Developer

Suitland-Silver Hill, Maryland

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Today

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency. Key Responsibilities Configure, administer, and develop ServiceNow ITSM

Full-time

USD 130,000.00 - 150,000.00 per year