Remote or Houston, Texas
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Today
Description Summary We are seeking a Monitoring and Incident Response Team Member (MIRT) to support a 24/7/365 operation monitoring network and infrastructure performance and managing incident communications. This role serves as the primary escalation point for service outages or degradations and works closely with government management to coordinate troubleshooting and stakeholder communications. Key Responsibilities Handle Tier 1/2 Service Desk escalations via tickets, phone, or Teams.Follow
Easy Apply
Contract
USD 30.00 - 35.00 per hour