Hybrid in East Hartford, Connecticut
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Yesterday
Key Responsibilities:Help Desk & Application Support: Provide first-level technical support via phone and email; troubleshoot, diagnose, and resolve user issuesOwn incidents end-to-end with proactive follow-up and timely resolutionDocument, track, and manage tickets, ensuring accurate and up-to-date case notesEscalate complex issues to appropriate teams while maintaining ticket flowFollow established help desk processes, SLAs, and escalation proceduresUser Support & Documentation: Maintain and e
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