Service desk jobs in Massachusetts

Boston, Massachusetts

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Today

Job#: 3054811 Job Description: Service Desk Analyst Location: Charlestown, Massachusetts (On-site) Pay rate: $22/hr Role Overview The Service Desk Analyst delivers high-quality technical support across a complex enterprise environment. This role owns the full lifecycle of incident and service request management, including intake, triage, troubleshooting, resolution, and documentation, while providing an exceptional customer experience. The position requires strong technical troubleshooting

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Full-time

$22 - $22 per hour

Service Desk Agent

Remote

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Today

Job ID: 2618604 Location: Remote Work, KY, US Date Posted: 2026-10-29 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent i

Full-time

USD 40,000.00 per year

IT Service Desk Analyst

Westborough, Massachusetts

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Today

Avidia Bank Equal Employment Opportunity/M/F/disability/protected veteran status Description: Position Overview: Provides first and second level technical support to employees of the bank. Opens, directs and/or resolves Help Desk tickets from users. Provides desktop hardware support including builds, imaging troubleshooting and patching. Primary Responsibilities: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiv

Full-time

USD 30.00 - 35.00 per hour

Analyst

Remote

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Today

Analyst Job SummaryWe are seeking a detail-oriented and customer-focused Analyst to support the Third-Party Risk Management (TPRM) clearance process. This role serves as a central point of coordination between business engagement teams, procurement specialists, third parties, and internal risk teams. The analyst will guide stakeholders through the TPRM process, communicate clearance requirements, route requests to the appropriate risk teams, monitor progress, and provide timely status updates to

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Full-time

Depends on Experience

Analyst

Remote

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Today

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Full-time

Depends on Experience

Service Desk Analyst II - IntelliScript (Remote)

Remote or Brookfield, Wisconsin

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Today

What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript'

Full-time

USD 54,900.00 - 97,865.00 per year

Service Desk Analyst

Remote or Hybrid in St. Louis, Missouri

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25d ago

Service Desk Analyst St. Louis, MO(Remote but local preferred) TRAVEL IS needed Provides frontline technical support and 30-day hypercare coverage for users at newly integrated sites, resolving incidents and escalating issues per defined SLAs. Reports to: Service Desk Lead / Project Lead Key Responsibilities Provide onsite and/or remote hypercare support for the 30 days following each integration go-liveLog, triage, and resolve incidents and service requests in ServiceNowEscalate unresolved issu

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Contract

Depends on Experience

SERVICE DESK MANAGER

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 82,980.00 per year

IT Admin - Service Desk

Remote

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Today

Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting customer issues and ensuring incidents and service requests escalated from Tier 1 to Tier 2 are properly logged, tracked, and resolved efficiently within SLA guidelines. This role requires strong communication skills and customer focused mindset alongside an equally strong technical

Full-time

Ping AIC Integration Engineer / Specialist

Remote

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19d ago

Company Overview: Req ID: 391604 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA's Client is currently seeking a Ping AIC Integration Engineer / Specialist (REMOTE - US) with hands-on experience supporting and integrating PingOne Advanced Identity Cloud (Ping AIC). The role will focus on configuring, scripting, troubleshooting, and implem

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Third Party, Contract

$60 - $70

Microsoft Entra ID Subject Matter Expert

Boston, Massachusetts

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4d ago

Enterprise Applications & SSOMicrosoft Entra ID AdministrationPrivileged Identity Management (PIM)7+ years of overall IT experience, preferably covering Identity, Active Directory, Microsoft 365, or Azure environments.Ability to work effectively with Cloud, Infrastructure, Cybersecurity, Application, Service Desk, and Compliance teams. Automation should be treated as a supporting skill rather than a core responsibility for this position. Experience working within Incident, Problem, and Change Ma

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Contract

Depends on Experience

IT EUX Junior Engineer I - Remote US Only

Remote

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Today

IT EUX Junior Engineer I - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Remote Description The EUX Junior Engineer I provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The EUX Junior Engineer I is the front line in the Help Desk Call Center and is responsible for providing technical suppor

Full-time

USD 17.00 - 19.00 per hour

ServiceNow ITSM / CMDB Engineer

Remote

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Today

ServiceNow ITSM / CMDB Engineer We are seeking an experienced ServiceNow ITSM/CMDB Specialist to support the rollout of a new CMDB and improve integration and automation across the organization s security technology environment. The CMDB has not yet been purchased, so this individual will play an important role in evaluating options, helping make design and implementation decisions, and ultimately deploying and integrating the solution. The environment includes approximately 3,000 databases/as

Contract

75-90/hr

Microsoft Entra ID Subject Matter Expert

Boston, Massachusetts

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Today

Microsoft Entra ID Subject Matter Expert Location: Boston, MA Role Summary We are seeking an experienced Microsoft Entra ID Subject Matter Expert to provide technical expertise, administration, security, and advanced operational support for enterprise identity and access management services. The SME will be responsible for the stability, security, and effective management of the Microsoft Entra ID environment and will act as the escalation point for complex identity, authentication, access, and

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Contract

Depends on Experience

IT Technician

Remote or Watchung, New Jersey

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Today

Description We are looking for an IT Technician to provide reliable front-line desktop support for end users in Watchung, New Jersey. This Long-term Contract opportunity is ideal for someone with hands-on Level 1 support experience who communicates clearly, resolves routine technical issues efficiently, and delivers strong in-person service. The role offers the chance to support daily IT operations while learning client-specific tools and processes through on-the-job training. Responsibilities:

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Contract

USD 21.85 - 25.30 per hour

Analyst, End User Client (Business Applications)

Remote

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Today

Analyst, End User Location: 100% Remote Rate: $19-21/hr. Resume deadline: November 23, 2026 About the Role: This is a customer-focused IT support role responsible for providing technical assistance to end users utilizing the proprietary ordering applications. The IT Service Center Analyst serves as the first point of contact for customer issues, troubleshooting technical concerns, documenting incidents, and collaborating with internal support teams to ensure timely resolution. What You'll Do:

Contract

$19.00 - $21.00

IT Technician

Remote or Watchung, New Jersey

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Today

Description We are looking for an IT Technician to deliver responsive desktop and help desk support for end users. This long-term contract opportunity is ideal for someone with a solid foundation in Level 1 technical support, strong interpersonal communication, and a hands-on approach to resolving everyday hardware and software issues. The team is open to candidates with transferable support experience and will provide training on client-specific tools and environments. Responsibilities: Provid

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Contract

USD 18.21 - 21.09 per hour

IT Support Specialist

Boston, Massachusetts

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6d ago

Arraya Solutions, a leading technology consulting firm, is looking for an IT Support Specialist to join our customer's team! We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities. PLEASE NOTE THIS POSITION WILL BE ONSITE 5 DAYS A WEEK Job Summary Consider this opportunity to

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Contract

Depends on Experience

Senior ServiceNow Developer/Architect AI Assist

Remote

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3d ago

Job Title: Senior ServiceNow Developer/Architect AI Assist Location: Remote USA Employment Type: Contract W2 Only Job Description: We are seeking an experienced Senior ServiceNow Developer/Architect with expertise in AI Assist and generative AI capabilities to design, develop, and implement enterprise ServiceNow solutions. The ideal candidate will combine strong ServiceNow platform development and architecture skills with hands-on experience implementing AI-powered capabilities to improve wor

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Contract

65 - 70

Senior SAP Basis Engineer

Remote or Southfield, Michigan

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Today

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA As an Senior SAP Basis Engineer at NTT DATA, you are the go-to person for ensuring our clients' critical software applications, such as ErP and Middleware,

Full-time

Service desk jobs in Massachusetts, USA