Service desk Jobs in Massachusetts

1 - 20 of 48 Jobs

Service Desk AnalystJob Title - Service Desk Analyst

SAICCompany Name - SAIC

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Remote

Full-time

Job ID: 2507576 Location: REMOTE WORK, TN, US Date Posted: 2025-07-15 Category: Information Technology Subcategory: Technical Support Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: Yes Description SAIC is seeking a Service Desk Analyst to support the US Army Corps of Engineers RITS Program. This is a REMOTE opportunity that can be performed anywhere within the US. The Service Desk

Service Desk Technician x 8Job Title - Service Desk Technician x 8

Apex SystemsCompany Name - Apex Systems

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Boston, Massachusetts, USA

Full-time

Job#: 2081613 Job Description: Position: Service Desk Technician Locations: Charlestown, MA Rate: $18-22/hr Duration: 3+ month contract, potential to extend or convert perm For applicants who are interested in this opportunity; please send your updated resume to Alexa Whalen, Talent Strategy Team Lead, at Ideal Candidate Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You'll need to have some prior technical training and/or IT suppor

Service Desk AnalystJob Title - Service Desk Analyst

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Boston, Massachusetts, USA

Full-time

Description The Level One Service Desk Agent is the first point of contact for IT-related support requests from employees and contractors. This role supports a dynamic environment involving Windows, macOS, and mobile platforms, and is essential for ensuring continuity and responsiveness across all aspects of user-facing IT. The ideal candidate will demonstrate strong communication, problem-solving, and technical skills, with the ability to triage a wide variety of issues and escalate appropriate

Sr Service deskJob Title - Sr Service desk

InfiCare TechnologiesCompany Name - InfiCare Technologies

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Plymouth, Massachusetts, USA

Full-time

Job title:- Sr Service desk Job location:- Plymouth, MA onsite position Job description:- You might really grab our attention if you can: 4 years of Phone support experience Mandatory 4 years of Windows Technical Service desk experience is necessary. Experience and Level 3 Expertise knowledge Windows 10, Window 11 Knowledge in windows buildout knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc., ITSM ticketing tools such as Ivanti, ServiceNow etc., User p

Service Desk Agent - Third Shift (remote)Job Title - Service Desk Agent - Third Shift (remote)

Converge Technology SolutionsCompany Name - Converge Technology Solutions

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Full-time

Position Description This exciting opportunity is a full-time, hourly position with Converge and is fully remote. This role is designed only for candidates who want to work third (overnight) shift: Tuesday - Saturday, 11:00pm - 7:00am Central Time Zone. As a Service Desk Agent, you will act as a trusted advisor to Converge's client base. The agent will provide expertise in administering technical support incorporating Microsoft technologies such as Active Directory as well as computer hardware t

Service Desk TechnicianJob Title - Service Desk Technician

Apex SystemsCompany Name - Apex Systems

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Boston, Massachusetts, USA

Full-time

Job#: 2059781 Job Description: Ongoing hiring over the next 6-7 months Responsibilities: Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level tasks, such as password resets, lockouts and other quick fixesEscalate cases as needed when a task is either undocumented or if the task will exceed 30 minutes Ideal Candi

Service Desk Analyst II (Remote)Job Title - Service Desk Analyst II (Remote)

Milliman IntelliScriptCompany Name - Milliman IntelliScript

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Remote

Full-time

What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript

Service Desk Analyst II (Remote)Job Title - Service Desk Analyst II (Remote)

Milliman IntelliScriptCompany Name - Milliman IntelliScript

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Remote

Full-time

Service Desk AnalystJob Title - Service Desk Analyst

ITC Infotech (USA), IncCompany Name - ITC Infotech (USA), Inc

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Remote

Contract

Job Summary We are seeking a motivated and detail-oriented IT Help Desk Agent to provide technical support to staff for healthcare service provider. The ideal candidate will have hands-on experience handling calls from Healthcare professionals, troubleshooting hardware, software, and network issues, with a focus on ensuring minimal downtime in a fast-paced healthcare environment. This role requires excellent customer service skills, the ability to prioritize tasks, and a basic understanding of I

Technology Service Desk Project Manager (Team Lead) (with ACE Experience) | DC metro (Hybrid)Job Title - Technology Service Desk Project Manager (Team Lead) (with ACE Experience) | DC metro (Hybrid)

Isoftech IncCompany Name - Isoftech Inc

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Remote or Washington, District of Columbia, USA

Contract

Position: TSD Project Manager I (Team Lead) w/ACE Experience Work Location:DC Metro (Preferred), Orlando & San Antonio The Account Service Desk (ASD) Team Lead ensures customer-focused technology service desk support in the Automated Commercial Environment (ACE) space. Provides Tier II support for the ACE dealing with trade facilitation, trade compliance and trade enforcement. ACE is the commercial trade processing system developed to become the single window through which international traders

Senior IT Service Desk EngineerJob Title - Senior IT Service Desk Engineer

CoinbaseCompany Name - Coinbase

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Remote

Full-time

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the

Client looking for EHR Helpdesk Analyst at RemoteJob Title - Client looking for EHR Helpdesk Analyst at Remote

Stellar IT SolutionCompany Name - Stellar IT Solution

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Remote or Durham, North Carolina, USA

Full-time, Contract, Third Party

Our Fortune 500 client is looking for an EHR Helpdesk Analyst to work on their project based out of Raleigh, NC / Remote. Job Title: EHR Helpdesk Analyst Location: Raleigh, NC / Remote Duration: 12months Job Description: The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative sta

Active Directory AdminJob Title - Active Directory Admin

Innosoul incCompany Name - Innosoul inc

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Remote

Contract, Third Party

Job ID: NC-767537 Remote/Local Active Directory Account Admin/Service Desk Analyst (15+) with multi-site/multi-domain, account/access management, security, ServiceNow incident management experience Location: Raleigh NC (NCDOT) Duration: 12 Months Skills: Advanced level resource with specialized knowledge and experience in account management administering Active Directory. Required 3 Years Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain orga

Sr Help Desk Supp SpecJob Title - Sr Help Desk Supp Spec

CVS HealthCompany Name - CVS Health

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Remote or Dallas, Texas, USA

Full-time

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all w

Senior Manager, ProductJob Title - Senior Manager, Product

Maximus, Inc.Company Name - Maximus, Inc.

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Remote

Full-time

Description & Requirements Maximus is seeking a Senior Manager, Product. In this role you will be responsible for defining the vision, strategy and platform roadmap for the Kantata OX Resource Management platform ensuring that the platform continues to meet business objectives. This is a remote position. Essential Duties and Responsibilities: - Establishes internal standards and templates for all Specialists, Analysts, and Product Owners to use in their roles and work for the Project. - Coord

Active Directory AdministrationJob Title - Active Directory Administration

Serenity Info Tech, Inc.Company Name - Serenity Info Tech, Inc.

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Remote

Third Party, Contract

Title: Active Directory Administration Location: Raleigh NC ( Remote ) Duration: 12 Months Client: State of North Carolina Job Description: The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment, so the candidate must come onsite during onboarding to pick up the state

IT Help Desk Analyst 1 (evening shift) - HYBRID (2 days per week onsite)Job Title - IT Help Desk Analyst 1 (evening shift) - HYBRID (2 days per week onsite)

Trinity HealthCompany Name - Trinity Health

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Remote or Livonia, Michigan, USA

Full-time

Employment Type: Full timeShift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be in a high volume call center style environment. **Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication. Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems

IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)Job Title - IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)

Trinity HealthCompany Name - Trinity Health

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Remote or Livonia, Michigan, USA

Full-time

IT Support Technician - shifts available: Shift 1 Thurs-Sun; 8am-5pm Shift 2 Mon-Friday: 11:30pm -7:30am - remote but must live in the Southern CA areaJob Title - IT Support Technician - shifts available: Shift 1 Thurs-Sun; 8am-5pm Shift 2 Mon-Friday: 11:30pm -7:30am - remote but must live in the Southern CA area

CalanceCompany Name - Calance

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Remote or Los Angeles, California, USA

Full-time

: IT Support Technician After-Hours IT Support Technician (Tier 1 Remote) We are seeking a reliable and service-oriented After-Hours IT Support Technician to join our operations team in a Tier 1 support capacity. This role focuses on front-line troubleshooting, access requests, and timely response to IT service tickets during off-hours. As part of a broader IT operations team, you ll support users across various systems and ensure basic service continuity overnight and during weekends. Key R

Intermediate Classified Systems AdministratorJob Title - Intermediate Classified Systems Administrator

The MITRE CorporationCompany Name - The MITRE Corporation

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Bedford, Massachusetts, USA

Full-time

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting im