Virtual Agents jobs in Jersey City, NJ

Jersey City, New Jersey

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Today

AI/LLM Eng 12+ Months New jersey Must have experience in: Large Language Models (OpenAI/Azure OpenAI or similar) Very strong Prompt engineering skilla, function calling, RAG architectures Agentic AI frameworks (LangChain, LangGraph, CrewAI, AutoGen or similar) Vector databases (pgvector, Pinecone, Chroma, etc.) Python backend development (FastAPI/Flask) API integrations and workflow orchestration Deep Learning & Machine Learning (model training, fine-tuning, evaluation PyTorch/TensorFlo

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Contract

Principal Product Manager (Cloud Media Solutions) - Indianapolis, IN (Remote)

Remote

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Today

Job Title: Principal Product Manager (Cloud Media Solutions) Contract Location: Indianapolis, IN (Remote) Summary: As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution. In this role, you will lead the strategy, development, and delivery of Cloud Media Solutions,

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Contract

Depends on Experience

AI / Automation Engineer

Remote or Richmond, Virginia

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Today

This role is contingent upon a contract award. ICF is seeking an AI / Automation Engineer to design, build, and continuously improve the AI-enabled and automated capabilities that power service delivery for a federal technology program. Reporting to the Service Desk Manager, this role is responsible for the technical build-out of Tier Zero self-service tools, virtual agents, intelligent routing systems, and predictive maintenance capabilities that reduce human intervention and improve the end-us

Full-time

USD 108,006.00 - 183,610.00 per year

Telephony Engineer

Remote

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11d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Genesys Cloud Application Engineer

Remote

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9d ago

Strong hands-on experience with Genesys Cloud CX, including Architect flows (inbound, outbound, in-queue, callback, digital), Data Actions, OAuth clients, and Admin configuration.Proven experience designing and implementing API integrations (REST/JSON, OAuth 2.0) between Genesys Cloud CX and systems such as Dynamics 365, ServiceNow, or custom applications.Experience building bots / virtual agents (Genesys Bot Flows, Dialogflow CX, Amazon Lex, or equivalent) and tuning intents, entities, and conv

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Full-time

$120,000 - $140,000

Senior Solution Architect

Remote

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2d ago

Tittle: Senior Solution Architect Location: Remote Duration; 9 Months Education: BS in Computer Science, Information Systems, Engineering, or other related disciplines, or equivalent technical experience/certification. An advanced degree (MS) is preferred but not required. Experience: Must have at least 8 10 years of progressive experience in solution architecture, with at least 3 5 years designing and implementing enterprise-scale contact center or customer engagement platforms in a federal gov

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Contract

Depends on Experience

Sr. Principal AI Software Engineer

Remote

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Today

Sr. Principal AI Software Engineer Texas (Remote) Role Type: Fulltime Job Description Be the one building AI-powered experiences where they matter most. We help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8

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Full-time

Depends on Experience

ServiceNow Engineer--100% REMOTE

Remote

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Today

Position Overview Seeking a ServiceNow Engineer to support digital-first technology support initiatives focused on self-service, employee experience, virtual agents, AI-enabled support, workflow automation, and agent productivity. This role will help modernize support experiences and improve how users engage with technology services. Key Responsibilities <>Employee Experience & Self-Service Enhance Employee Center experiences Improve knowledge management and self-service adoption Streamline sup

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Contract

Staff Systems Engineer, IT

Remote

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Today

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier

Full-time

USD 126,000.00 - 213,600.00 per year

Partner Value Solution Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to empowering NiCE's partner ecosystem to confidently position, sell, and deliver Ni

Full-time

Product Pre-Sales Engineer, AI

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? This is a highly technical pre-sales role responsible for designing, building and demonstrating AI-driven customer engagement solutions. You'll operate at the intersection of

Full-time

AI Data Scientist

Remote or Bossier City, Louisiana

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Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Data Science and Data Engineering Job Qualifications: Skills: AI Systems, Big Data, Datasets Certifications: None Experience: 2 + years of related experience ship Required: Yes Job Description: Own your opportunity to turn data into measurable outcomes for our customers' most complex challenges. As an AI Data Scientist

Full-time

USD 75,650.00 - 102,350.00 per year

Microsoft Dynamics 365 Architect

Remote or Texas

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Today

Job Description Microsoft Dynamics 365 Architect About the Role Conduent is seeking a Microsoft Dynamics 365 Architect to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table. Responsibilities Design, develop, and customize Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project Service module

Full-time

USD 96,250.00 - 125,000.00 per year

Microsoft Dynamics 365 Senior Developer

Remote or Connecticut

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Today

Job Description Microsoft Dynamics 365 Senior Developer About the Role Conduent is seeking a Microsoft Dynamics 365 Senior Developer to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table. Responsibilities Design, develop, and customized Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project

Full-time

USD 105,875.00 - 137,500.00 per year

Application Architect

Remote or Kansas

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Today

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary Provides architectural leadership for customer engagement and contact center technologies, including Contact Center as a Service (CCaaS), IVR, IVA, conversational AI, agent desktop, workforce optimization, digital channels, and CRM integrations. Partners wi

Full-time