acd Jobs

1 - 20 of 39 Jobs

Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC)Job Title - Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC)

DBA Web TechnologiesCompany Name - DBA Web Technologies

•

New York, New York, USA

Full-time

Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) 8+ years of Experience POSITION: Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) LOCATION: REMOTE (Must be based in NY or DC only) SALARY: Excellent Compensation with benefits + Bonus DURATION: Full-Time Remote SKILLS: Managing IT Support Teams, ServiceNow, Jira, Operational Analytics, ACD (Automatic Call Distributor) S

NICE IVR consultant Fort Mill,SC (Charlotte)Job Title - NICE IVR consultant Fort Mill,SC (Charlotte)

CogniSoft TechnologiesCompany Name - CogniSoft Technologies

•

Remote or Fort Mill, South Carolina, USA

Contract, Third Party

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: 1. Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and

Emergency Communications EngineerJob Title - Emergency Communications Engineer

UNIVERSAL TechnologiesCompany Name - UNIVERSAL Technologies

•

Brooklyn, New York, USA

Full-time

UNIVERSAL Technologies is seeking a Telecommunications Engineer Emergency Communications with experience supporting telecommunications services, emergency infrastructure, and networked communication systems. The selected candidate will oversee vendors, troubleshoot complex routing issues, support critical systems such as 911 call delivery, and assist with system validation and asset management. WHO WE ARE: UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company f

NICE IVR consultantJob Title - NICE IVR consultant

Amaeyaa Technologies IncCompany Name - Amaeyaa Technologies Inc

•

Fort Mill, South Carolina, USA

Third Party, Contract

NICE CXone IVR consultant immediate need for Onsite at SC/NC for longterm Contract!!!Job Title - NICE CXone IVR consultant immediate need for Onsite at SC/NC for longterm Contract!!!

Nam Info IncCompany Name - Nam Info Inc

•

Charlotte, North Carolina, USA

Full-time, Contract, Third Party

Dear Partners, Hope you are doing well. Please find the Job description. Kindly share resume along with contact details and expected bill rates on C2C and send it to Role : NICE CXone IVR consultant Location : Fort Mills SC (Charlotte NC) ( 100% Onsite all 5 Days) Duration : Longterm Required Skills: Must Have 8+ years of experience in leading CCaaS platform such as NICE CXONE(ACD, IVR, Studio, WEM, QM). Optional : 3+years of hands-on development background with java/springboot/APIs Option

NICE IVR consultant --Fort Mill, SCJob Title - NICE IVR consultant --Fort Mill, SC

CogniSoft TechnologiesCompany Name - CogniSoft Technologies

•

Fort Mill, South Carolina, USA

Full-time, Third Party

NICE IVR consultant Location - Fort Mill, SC (Charlotte) Shift Timings 11 AM to 8 PM EST Project Duration: 6 months Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment anal

Amazon Connect Developer and IVR | Onsite | MDJob Title - Amazon Connect Developer and IVR | Onsite | MD

Info Junction LLCCompany Name - Info Junction LLC

•

Woodlawn, Maryland, USA

Third Party, Contract

Job DescriptionJob Title: AWS Connect Developer and TesterLocation: MD Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requ

AWS Connect Developer and TesterJob Title - AWS Connect Developer and Tester

TAYS, INCCompany Name - TAYS, INC

•

Woodlawn, Maryland, USA

Full-time

Key Required Skills: Solid AWS Cloud and AWS Connect Developer experience Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processesProvide recommendations for enhancing existing operations and provide recommendations for new updates or modificationsSupport and enhance existing processes based on new requ

Communications EngineerJob Title - Communications Engineer

GDHCompany Name - GDH

•

Third Party, Contract

Job Description: Our client is seeking a highly skilled and experienced Communications Engineer to join their dynamic team. This role is pivotal in administering and enhancing cloud-based contact center solutions, focusing on platforms such as Five9 and Microsoft Teams Phone. The position is ideal for candidates who thrive in a technically demanding environment and are proficient in managing complex telecommunication systems. This role can be based in Kansas City or St. Louis, and possibly othe

NICE IVR Technical LeadJob Title - NICE IVR Technical Lead

New York Technology PartnersCompany Name - New York Technology Partners

•

Fort Mill, South Carolina, USA

Contract

Role : NICE IVR Technical Lead Duration : Long Term Contact Location : Fort Mill, SC United States Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Respon

AWS Connect DeveloperJob Title - AWS Connect Developer

LeidosCompany Name - Leidos

•

Baltimore, Maryland, USA

Full-time

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fl

IT Helpdesk Support TechnicianJob Title - IT Helpdesk Support Technician

TEKsystemsCompany Name - TEKsystems

•

Remote or Grand Rapids, Michigan, USA

Full-time

One of TEKsystems Healthcare clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation. They will be updating and replacing many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its

IT Helpdesk Support TechnicianJob Title - IT Helpdesk Support Technician

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

•

Lansing, Michigan, USA

Full-time

IT Helpdesk Support TechnicianJob Title - IT Helpdesk Support Technician

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

•

Grand Rapids, Michigan, USA

Full-time

NICE IVR ConsultantJob Title - NICE IVR Consultant

Apar TechnologiesCompany Name - Apar Technologies

•

Fort Mill, South Carolina, USA

Contract

Title: NICE IVR consultant Location - Fort Mill, SC (Charlotte) Project Duration: 6 months Shift Timings 11m AM to 8 PM EST Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer

Genesys DeveloperJob Title - Genesys Developer

TECH-NET, INCCompany Name - TECH-NET, INC

•

Remote

Contract, Third Party

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver

IT SERVICE OPERATIONSJob Title - IT SERVICE OPERATIONS

Orbitz Technologies IncCompany Name - Orbitz Technologies Inc

•

Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T

Specialist Client Care LeadJob Title - Specialist Client Care Lead

City National BankCompany Name - City National Bank

•

Los Angeles, California, USA

Full-time

SPECIALIST CLIENT CARE LEAD WHAT IS THE OPPORTUNITY? In addition to performing all functions of a Senior Specialist, the Lead position is responsible for answering "agent assist" lines for operations, credit cards, loans, and technical support to provide basic guidance to all levels of Client Care Specialists. Assist Client Care Managers in overseeing the daily responsibilities within the Client Contact Center in a non-supervisory capacity. Interpret and explain procedures to Client Care Special

Pre Sales Analyst - Contact CenterJob Title - Pre Sales Analyst - Contact Center

Maximus, Inc.Company Name - Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,

Senior Engineering ManagerJob Title - Senior Engineering Manager

Gainwell Technologies LLCCompany Name - Gainwell Technologies LLC

•

Dallas, Texas, USA

Full-time

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have