call center Jobs in virginia

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Analytics Specialist - Call Center Capacity Planning & Staffing Strategy

Invixon Technologies

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Remote

Full-time

Capacity Planning: Analyze Workforce Data: Collect and analyze various workforce data, including employee turnover, recruitment, training, call volume, and other relevant metrics to identify staffing needs and gaps. Develop Capacity Plans: Create comprehensive workforce plans and strategies based on data analysis, including forecasting call volume and demand to ensure appropriate staffing levels to meet service level goals. Operational Efficiency: Identify opportunities to improve and maintai
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Posted 10 hours ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

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Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
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Posted 6 days ago

Care Management Support Coordinator II

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Care Management Support Coordinator II. This is a 06+ months contract opportunity with long-term potential and is located in Tampa, FL / Charlotte, NC / Hazard, KY / St. Louis, MO / Tempe/Phoenix, AZ(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78523 Pay Range: $17 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depe
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Posted 13 hours ago

Customer Service Representative

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Customer Service Representative. This is a 15+ months contract to opportunity with long-term potential and is located in CA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-77216 Pay Range: $19 - $19.32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Receives and responds to r
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Posted 2 days ago

Intake Care Senior Representative

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Intake Care Senior Representative. This is a 06+months contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-76595 Pay Range: $19 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: The primary responsibility of
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Posted 15 days ago

Care Management Support Coordinator II (Bilingual in Spanish)

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Care Management Support Coordinator II (Bilingual in Spanish). This is a 06+months Contract-to-Hire opportunity with long-term potential and is located in Tampa, FL,Charlotte, NC, Hazard, KY, St. Louis, MO,Tempe/Phoenix, AZ(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-77653 Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, a
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Posted 6 days ago

Product Owner with Lexis Nexis

Headway Tek Inc

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US

Full-time, Part-time, Contract, Third Party

Product Owner with Lexis Nexis Remote 1 Year JD Serve as a linchpin between Lexis Nexis vendor and internal / CDE delivery teams Expertise in digital and security domains specifically ability to think through workflows related to implementation of Lexis Nexis security features on Mobile, Portal and Call center experiences Individual will help define product strategy / customer experience for Lexis Nexis Expertise in Scaled Agile and can write both technical and customer experience features /
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Posted 26 days ago | Updated moments ago

Director IT Service Operations > 100% REMOTE

Marencor

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Remote

Full-time

Director IT Service Operations > 100% REMOTE Location 100% REMOTE (BUT > MUST live in NY or Washington, DC area ) Industry: Healthcare / Health Services Possibility of light travel and coming into the office as needed. Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams. This is a highly metrics-driven position focused on enhancing operational effectiveness across a global se
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Posted 5 days ago | Updated 1 day ago

Software Engineering Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Write and modify complex software application programs, and lead work groups responsible for software development, design, documentation, troubleshooting, and quality testing of contact center applications.Support and enhance applications used by consumers and internal call center agents.Assist in preparing for the adoptio
Posted 5 days ago | Updated 12 hours ago

IT Help Desk Analyst 1 (evening shift) - HYBRID (2 days per week onsite)

Trinity Health

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Remote or Livonia, Michigan, USA

Full-time

Employment Type: Full timeShift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be in a high volume call center style environment. **Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication. Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems
Posted 16 days ago | Updated 12 hours ago

IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)

Trinity Health

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Remote or Livonia, Michigan, USA

Full-time

Employment Type: Full timeShift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be in a high volume call center style environment. **Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication. Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems
Posted 26 days ago | Updated 12 hours ago

Sr. Manager, IT Service Operations

Datanomics

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Remote

Full-time

Remote but candidate MUST be commuting distance to New York city or Washington DCThe Senior Manager, IT Service Operations is responsible for overseeing the IT Service team's effective use of service management tools, with a focus on incident and request management, solution quality, ticket aging, and comprehensive reporting. This role is highly metrics-driven, emphasizing the importance of reporting, KPIs, and evaluating the overall efficiency of IT Service teams to enhance service delivery. Th
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Posted 6 days ago | Updated 2 days ago

Service Desk Manager - (TS clearance, SCI eligibility) - Onsite

Akima, LLC

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Alexandria, Virginia, USA

Full-time

SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support across the organization. To join our team of outstanding professionals, apply today! Responsibilities Oversee the daily operations of the organization's IT Service Desk, providing support for computer systems, networks
Posted 30 days ago | Updated 12 hours ago

Manager Engineering

Gainwell Technologies LLC

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Virginia Beach, Virginia, USA

Full-time

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have
Posted 1 day ago | Updated 8 hours ago

Application Security Lead (Hybrid)

Motorola Solutions

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Remote or Chicago, Illinois, USA

Full-time

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us buil
Posted 17 days ago | Updated 12 hours ago

Customer Support Analyst

SAIC

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Quantico, Virginia, USA

Full-time

Job ID: 2507508 Location: QUANTICO, VA, US Date Posted: 2025-07-14 Category: Information Technology Subcategory: Site Support Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: TS/SCI Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA in Quantico, VA.
Posted 1 day ago | Updated 9 hours ago

Helpdesk Technician

Booz Allen Hamilton

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Arlington, Virginia, USA

Full-time

Job Number: R0221585 Helpdesk Technician The Opportunity: Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the DoD? We're looking for a Helpdesk Techni cia n with a solid background in Windows operating systems to work within classified environments, providing in-depth support and leading problem-solving and implementation efforts for specific sof tware and
Posted 20 days ago | Updated moments ago

Helpdesk Technician

Booz Allen Hamilton

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Arlington, Virginia, USA

Full-time

Job Number: R0221573 Helpdesk Technician The Opportunity: Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the DoD? We're looking for a Helpdesk Techni cia n with a solid background in Windows operating systems to work within classified environments, providing in-depth support and leading problem-solving and implementation efforts for specific sof tware and
Posted 20 days ago | Updated moments ago

Network Engineer

SAIC

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Norfolk, Virginia, USA

Full-time

Job ID: 2507205 Location: NORFOLK, VA, US Date Posted: 2025-07-02 Category: Information Technology Subcategory: Network Engineer Schedule: Full-time Shift: Day Job Travel: Yes, 25 % of the Time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: Yes Description SAIC is seeking a TACNET ISEA Network Engineer (Fleet Support) to join our team in Norfolk, VA. This position is Hybrid/Remote with expectations to be onsite in Norfo
Posted 13 days ago | Updated 9 hours ago

Senior Salesforce Developer - Remote

ICF

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Remote or Reston, Virginia, USA

Full-time

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. Our Health Engineering Systems (HES) team works side by side with customers to articulate a vision for success, and then make it happen. We know success doesn't happen by accident. It take
Posted 11 days ago | Updated 12 hours ago