contact center Jobs in texas

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Director, Contact Center Technology Architect - Hybrid

Charles Schwab

•

Austin, Texas, USA

Full-time

Position Type: RegularYour opportunity Do you want to be part of a dynamic Architecture team dedicated to delivering innovative solutions that address both current and future needs of customer contact center? Do you thrive on challenging yourself to think creatively and develop thoughtful technology solutions? If you are passionate about embracing new technologies and apply them to deliver value to our clients in a fast-paced environment and if you're ready to actively identify new opportunitie
Posted 14 hours ago

NICE CXONE Contact Center Engineer

KBTS Technologies Inc

•

Remote

Contract, Third Party

DIRECT CLIENT: NICE CXONE Contact Center Engineer Location: Lansing, MI Duration: 12+ months (extendable) Rate: $doe 100% REMOTE Job Details: 1. Knowledge of NICE InContact and/or NICE CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] 2. Knowledge of scripting in NICE CXOne Studio [3+ years of experience preferred] 3. Ability to program in one or more of the following software languages: C#, C++, Java, Jav
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Posted 4 days ago | Updated 3 days ago

Director, Contact Center Technology Architect - Hybrid

Charles Schwab

•

Southlake, Texas, USA

Full-time

Position Type: RegularYour opportunity Do you want to be part of a dynamic Architecture team dedicated to delivering innovative solutions that address both current and future needs of customer contact center? Do you thrive on challenging yourself to think creatively and develop thoughtful technology solutions? If you are passionate about embracing new technologies and apply them to deliver value to our clients in a fast-paced environment and if you're ready to actively identify new opportunitie
Posted 14 hours ago

Senior Contact Center Engineer with NICE InContact

Amaze Systems Inc

•

Dallas, Texas, USA

Contract, Third Party

Senior Contact Center Engineer Dallas, Tx (Hybrid) Job Overview Need democratizing healthcare means facilitating equal access to high quality care at fair prices for our membership, without regard to age, ability, gender, geography, race, color, sexual orientation, identity, religion, or socio-economic status. ?As the leader in our space, we understand that being a diverse, equitable and inclusive organization is key driver of our success, and fosters innovation, growth, creativity, and accou
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Posted 60+ days ago | Updated 1 hour ago

Contact Center Platform Project Manager - CCTech - Engagement Engineering - 124732

PTR Global

•

Austin, Texas, USA

Full-time

Location: Austin, TX On-Site We are looking for a seasoned project manager who has managed (single handedly or with other PMs) highly cross functional projects across multiple years of delivery. It is required that they have managed a project, prepared project plans, communicated & managed risk registers independently. Here are the key qualifications that are needed Min 5 years of PM experience (Waterfall + Agile/Scrum) Must have contact center experience. Genesys solutions experience is a nice
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Posted 26 days ago | Updated 8 hours ago

Business Analyst (Contact Center)

Strategic Staffing Solutions

•

San Antonio, Texas, USA

Contract

Business Analyst (Contact Center) Contract Role Location: San Antonio, TX - Onsite Pay: 45-50/hour - W2 ONLY Duration: 12+ Months Position Overview: We are seeking a skilled and detail-oriented Business Analyst specializing in Contact Center operations to join our team. This role requires a strong background in workforce management processes, contact center terminology, and expertise in the NICE Workforce Management (WFM) tool. The Business Analyst will work closely with various stakeholders t
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Posted 5 days ago | Updated 2 hours ago

Contact Center Support Engineer - CCaaS

Nava Software Solutions

•

Houston, Texas, USA

Third Party, Contract

NAVA Software solution is looking for Contact Center Support Engineer Details: Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect) Location: Houston TX- Hybrid Duration: 12 months We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpecte
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Posted 5 days ago | Updated 5 days ago

NICE CXONE InContact Contact Center Engineer

ServIT Consulting LLC

•

Remote or Lansing, Michigan, USA

Contract

The State of Michigan is looking for a Cloud Engineer - Cloud Contact Center Engineer Close to Submissions on 1/13 at 10am EST. Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release plannin
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Posted 7 days ago

NICE CXONE InContact Contact Center Engineer

Apexon

•

Remote

Contract, Third Party

We are seeking a skilled NICE CXONE InContact Contact Center Engineer to join our team as a technical lead. Job Posting: NICE CXONE InContact Contact Center Engineer Location: Lansing, MI (Hybrid preferred; remote considered for non-Michigan candidates.) Position Type: Contract (1 year with potential for extensions) Interviews: Virtual via MS Teams (validation process required) Key Responsibilities Lead the design and development of call flows, chat interfaces, and backend integrations using API
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Posted 6 days ago

Senior Salesforce Solution Architect with Contact Center Experience

Wilco Source, LLC

•

Remote

Contract, Third Party

1. Solution Design & Architecture: Define integration strategies with telephony systems, IVR, chatbots, and other customer support tools. Create a roadmap for implementing Salesforce Service Cloud, Omni-Channel, and Einstein AI features. 2. Technical Leadership: Serve as a trusted advisor to business stakeholders, translating business requirements into technical solutions. Provide technical oversight during the development, configuration, and deployment phases. Lead architectural reviews, ensu
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Posted 4 days ago | Updated 4 days ago

Secret or higher cleared Contact Center Engineer

ClearBridge Technology Group

•

Remote

Contract

Our client, a leading consulting firm, is in need of 3 Contact Center Engineers for initial 6 - 12 month contracts. The Contact Center Engineers will work remotely with 25 - 50% travel domestically supporting our customers DoD portfolio working with customer leadership and engineering teams to support platform migration and cloud migration efforts around a variety of contact center platforms (Genesys, Avaya, Cisco, etc.). Required Skills: 5 - 7 years of experience supporting the migration and a
Posted 3 days ago | Updated 8 hours ago

Secret or higher cleared Contact Center Solutions Architect

ClearBridge Technology Group

•

Remote

Contract

Our client, a leading consulting firm, is in need of 3 Contact Center Solutions Architects for initial 6 - 12 month contracts. The Contact Center Solutions Architects will work remotely with 25 - 50% travel domestically supporting our customers DoD portfolio working with customer leadership and engineering teams to support platform migration and cloud migration efforts around a variety of contact center platforms (Genesys, Avaya, Cisco, etc.). Required Skills: 10 - 12 years of experience suppor
Posted 3 days ago | Updated 8 hours ago

NICE CXONE InContact Contact Center Engineer- Remote

Amtex System Inc.

•

Remote or Lansing, Michigan, USA

Contract

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years. Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest. NICE CXONE
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Posted 4 days ago | Updated 4 hours ago

Contact Center Engineer with Genesys Engage - 122515

PTR Global

•

Austin, Texas, USA

Full-time

Genesys Engage Routing Engineer Onsite at Austin, TX Hybrid 3 days on-site and 2 days remote. We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin Responsibilities include: - Act as the technical lead for the CCTech routing team - Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives - Work in a very dyn
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Posted 60+ days ago | Updated 8 hours ago

Nice InContact CXone (Cloud Contact Center Engineer) Remote

Techaffinity Consulting

•

Remote

Contract

Role: Nice InContact CXone (Cloud Contact Center Engineer) Location: Remote Term: 1 year Manager is looking for an Engineer to code on the NICE CXone platform. *NOTE Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for NICE CxONE application, and therefore, any relevant experience needs to be shared via the pre-screening questions. TOP SKILLS: Knowledge of Nice InContact CXone (ACD, IVR, A
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Posted 6 days ago | Updated 3 days ago

Google Cloud Contact Center AI Developer

Source Infotech

•

Remote

Third Party, Contract

Title: Google Cloud Contact Center AI Developer Location: Fully Remote Duration: 6 months contract IV: Phone and Video Visa: No H1b and CPT This person will be responsible for designing the conversation framework for virtual agents using Google s CCAI solutions. The successful candidate will lead the development of conversation flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding of conversational design, including playbook dev
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Posted 3 days ago

Contact Center Technology Support Engineer

Judge Group, Inc.

•

Roanoke, Texas, USA

Full-time

Location: Roanoke, TX Salary: Depends on Experience Description: Our client is currently seeking a Contact Center Technology Support Engineer ** Work Hours: Mid-Shift - 2PM-11pm EST (lunch break worked in) Analyze and resolve application issues in production. Knowledge Article System. Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events. Coordinate and provide off hours Release/Deployment/Maintena
Posted 60+ days ago | Updated 8 hours ago

Director, Contact Center Technology Architect - Hybrid

Charles Schwab

•

Southlake, Texas, USA

Full-time

Position Type: Regular Your opportunity Do you want to be part of a dynamic Architecture team dedicated to delivering innovative solutions that address both current and future needs of customer contact center? Do you thrive on challenging yourself to think creatively and develop thoughtful technology solutions? If you are passionate about embracing new technologies and apply them to deliver value to our clients in a fast-paced environment and if you're ready to actively identify new opportuniti
Posted 15 hours ago

Director, Contact Center Technology Architect - Hybrid

Charles Schwab

•

Austin, Texas, USA

Full-time

Position Type: Regular Your opportunity Do you want to be part of a dynamic Architecture team dedicated to delivering innovative solutions that address both current and future needs of customer contact center? Do you thrive on challenging yourself to think creatively and develop thoughtful technology solutions? If you are passionate about embracing new technologies and apply them to deliver value to our clients in a fast-paced environment and if you're ready to actively identify new opportuniti
Posted 15 hours ago

Cloud Contact Center Engineer

Meta Soft Inc.

•

Remote

Contract

Cloud Engineer - Cloud Contact Center Engineer Remote Close to Submissions on 1/13 at 10am EST. Position location: Lansing, MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI, please indicate location will consider 100% remote for outside MI candidates. If submitting candidate outside of MI, please have them confirm their current location on RTR email document. Top Skill & Years of Experience Required: Knowledge of Nice InContact CXone (ACD, IVR, Auto D
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Posted 5 days ago | Updated 4 days ago