Contact center jobs in texas

Contact Center Architect (Amazon Connect)

Remote

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30+d ago

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

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Contract

Depends on Experience

Contact Center Solution Architect

Remote

•

Yesterday

Job Title: Senior / Principal Solution Architect Contact Center Duration: Long term Job Type: C2C/W2/1099 Location: Remote Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amazon Connect to lead enterprise contact center transformation initiatives. The architect will be responsible for solution discovery, architecture, design, integration, implementati

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Contract

80 - 90

Senior / Principal Solution Architect – Contact Center

Remote

•

2d ago

Senior / Principal Solution Architect Contact Center Remote Long Term Contractual Description: Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amazon Connect to lead enterprise contact center transformation initiatives. The architect will be responsible for solution discovery, architecture, design, integration, implementation, migration, and deployme

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Contract

Depends on Experience

IVR/Contact Center with Java experience

Austin, Texas

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2d ago

Job Title: IVR/Contact Center with Java experienceWork Location: Austin, TX 78660 (Onsite)Contract duration: 12+ months ContractJob Description:Must have skills: Contact Center, IVR and Java/J2EE technologies, Microservice and GCES development Good to Have Skills: NLU/NLP experience : Google NLP and entity modelling Detailed Job Description: Experience. experience with good knowledge in Contact Center, IVR and Java/J2EE technologies, Microservice and GCES development NLU/NLP experience : Googl

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Contract

Depends on Experience

Project Manager – Genesys / Contact Center (100% Exclusive Backfill)

Hybrid in Austin, Texas

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2d ago

Project Manager Genesys / Contact Center (100% Exclusive Backfill) Location: Austin, TX Work Arrangement: Hybrid 3 days onsite per week Job DescriptionWe are seeking an experienced Project Manager with a strong background in Genesys and contact center technologies to lead and manage contact center implementation, migration, integration, and modernization initiatives. This is a 100% exclusive backfill opportunity. We are looking for a qualified Project Manager who can coordinate cross-functiona

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Contract

Depends on Experience

Contact Center Architect

Remote

•

10d ago

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Role SummaryWe are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business

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Full-time

90 - 95

Java Developer – Contact Center / IVR & Google Cloud - W2 Only

Austin, Texas

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2d ago

Hi Title : Java Developer Contact Center / IVR & Google Cloud Location : Austin, TX (Onsite) Duration : 6 Months Contract Rate : $57/Hr On W2 Relevant Experience : 6Job Description:We are seeking an experienced software developer with strong knowledge of Contact Center solutions, Interactive Voice Response (IVR), Java/J2EE technologies, microservices, and GCES development. The ideal candidate will have experience building and integrating contact center applications and conversational experience

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Full-time

50 - 57

Senior / Principal Solution Architect – Contact Center

Remote

•

Yesterday

Senior / Principal Solution Architect Contact Center Remote (US) Long-Term Contract Opportunity Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview: We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amazon Connect to lead enterprise contact center transformation initiatives. The architect will be responsible for solution discovery, architecture, design, integration, implementation, migration, and deploym

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Contract

Depends on Experience

Contact Center Architect

Remote

•

10d ago

Contact Center Architect Healthcare Remote ( EST and CST candidates only ) Resource has to be on our W2 Need Candidates from Development Background, Amazon connect & AWS experience. Experience : Level 15+ years Candidate should have excellent communication skills. Required Experience & Skills Experience 10+ years of overall IT experience, with a track record of delivering customer-facing solutions. 46+ years in AWS cloud / solution architecture. 3+ years hands-on with Amazon Connect in product

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Contract

Depends on Experience

Senior Product Owner – Voice AI / Contact Center AI

Remote

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4d ago

Job Title: Senior Product Owner Voice AI / Contact Center AI Location: Remote Duration: 6+ Months Contract Experience: 10+ Years Availability: Immediate need; candidates must be available for quick submission. Job SummaryWe are seeking an experienced Senior Product Owner to lead product discovery, strategy, and delivery for cloud-based voice platforms, Contact Center AI, and conversational AI solutions. The ideal candidate will have strong product ownership experience and hands-on knowledge of

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Third Party, Contract

Depends on Experience

CCM Lead/ Engineer

Remote

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16d ago

Must have Skills: Contact Center Management, Root Cause Analysis, Release and deployment, Amazon Connect, Good To Have Skills: AWS Lambda, Job Description: Troubleshoot and resolve Amazon Connect bugs, issues, and incidents reported by business and Contact Center teams.Analyze Contact Flows, routing, queues, agent configuration, integrations, and AWS components to identify the root cause of issues.Develop and implement engineering fixes, enhancements, and technical solutions to address identifie

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Contract

$50 - $60

Senior Software Engineer, Contact Center Platforms (Java/AWS/Amazon Connect)

Plano, Texas

•

Today

Req ID: 388258 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Software Engineer, Contact Center Platforms (Java/AWS/Amazon Connect) to join our team in Plano, Texas (US-TX), United States (US). Senior Software Engineer, Contact Center Platforms (Java/AWS/Amazon Connect) Join our team in a hybrid role where you

Full-time

USD 102,675.00 - 136,900.00 per year

Product Owner – Auto-Dialer Campaign Management

Remote

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2d ago

Product Owner Auto-Dialer Campaign Management Role Overview We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into acti

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Contract, Third Party

Depends on Experience

Product Owner – Auto-Dialer Campaign Management

Remote

•

3d ago

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Contract

Depends on Experience

Five9 Developer

Texas City, Texas

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23d ago

Hiring: Five9 Developer Location: Austin, TX We are seeking an experienced Five9 Developer with strong hands-on expertise in Five9 development and implementation. Key Requirements: Five9 Development & Implementation Five9 Cloud Contact Center IVR Development Call Flow & Routing Five9 APIs REST APIs CRM Integrations CTI Integration JavaScript / Python Webhooks & System Integrations Contact Center Technologies Important: This role requires candidates with proven hands-on development and implement

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Contract

Depends on Experience

Business Analyst / Principal Quality & Speech Analytics Analyst

Remote

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26d ago

Detail-oriented with excellent organizational skills and the ability to manage multiple tasks. Ability to work independently in a fast-paced environment and meet quick deadlines. Knowledge of Callminer (or other speech analytics software) required. Knowledge of Tableau reporting. Ability to perform coding, programming, and operation of voice recordings within software and its interface (API) platform. Serves as liaison to IT Data Analytics to ensure software coding and administration result

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Contract

Depends on Experience

Job Title: Business Analyst – Digital Transformation - REMOTE

Remote

•

8d ago

Business Analyst Digital TransformationJob Type: Contract Work Arrangement: Remote Travel Requirement: 20% across the Midwest region Experience Required: 58 Years Industry: Healthcare, Telecommunications, and Banking Number of Openings: 4 Job DescriptionWe are seeking four experienced Business Analysts to support digital transformation initiatives for enterprise clients across the healthcare provider, telecommunications, and banking sectors. The ideal candidates will serve as a key liaison betw

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Contract

65+

Customer Service Representative

Plano, Texas

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15d ago

Role: Customer Service RepresentativeLocation: Plano, TX (Onsite) Employment Type: Full-Time Schedule: 40 hours per week, 5 days per week Coverage: MondaySunday, with shifts scheduled between 6:00 AM and 12:00 AM CT Position Summary:We are seeking a Customer Experience Partner to join our customer support team in Plano, Texas. This role combines customer service, technical troubleshooting, problem-solving, and process improvement. The successful candidate will serve as a key point of contact for

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Full-time

Depends on Experience

IT Project Manager

Remote

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29d ago

About Convene Inc. Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities. Purpose of the Position: Role: IT Project Manager Reporting to the Director, Program Management The Information Technology Project Manager will lead complex, cross-organizational CRM and digital transformation initiatives. This role requ

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Contract, Third Party

$80 - $90

Telephony Cloud Engineer 6525375

Remote or Redmond, Washington

•

Today

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for

Full-time

USD 50.00 - 77.00 per hour

Contact center jobs in Texas, USA