Description & Requirements Job Introduction: (paste here or add attachment) The Manager - ServiceNow Change Management is a key contributor to the successful delivery of Maximus IT governance and is responsible for the development, management, and execution of IT Change Management services. This position works closely with enterprise leaders and IT personnel in the delivery of assigned services ensuring compliance with Change Management policies, standards, and processes. This position supports
Day-to-day responsibilities: - Coordinates releases and tracks changes through the change management process; ensures that change initiators follow established change and release management processes. - Manages and coordinates complex changes, conflicts and issues between various stakeholders. - Identifies and defines risks and deployment issues, developing alternative plans and actions. - Follows established OLAs. - Maintains documentation in the change system and other repositories as needed.
