Overview The Help Desk Technician provides first-level technical support to end users, delivering timely issue resolution while maintaining a high standard of customer service. Key Responsibilities Provide day-to-day support for end users, diagnosing and resolving hardware, software, and access issues both remotely and in person.Administer and support Active Directory, including user account creation, password resets, group memberships, and basic permissions.Support Microsoft 365 (O365) environm