Farmington Hills, Michigan
•
6d ago
Primary point of contact for WCAA technical teams.Maintain all Standard Operating Procedures (SOP) approved by the Airport Authority.Maintain ServiceNow Workflows, Forms, Data.Conduct weekly Team Meeting.Conduct monthly Management meetingsService Level Analytics and Reporting.Track and Report on Customer Survey.Provide Standard Monthly Analytics and Reporting as available.Provide Escalation guidance and review.Identify and Assign Level 1 Scripting Updates.Identify and Assign Tier 0 Support Updat
Easy Apply
Full-time
Up to $40














