Role Summary
The Benefits Administrator, Health & Wellbeing, is responsible for supporting the day-to-day operations of the health & welfare plans and wellness initiatives. This role requires ongoing interaction with our benefits outsourcing vendor and insurance carriers to ensure accurate delivery of our health & welfare benefit programs. The scope of accountability includes medical, dental, vision, life, paid family and medical leave, voluntary benefits, FSA, HSA, EAP plans and wellness programs.
What will a successful candidate do:
· Collaborate with carriers to support health & welfare operations
· Review and respond to routine HR inquiries and cases in Workday, following established procedures and guidelines. Triage and escalate complex or non-standard issues to appropriate team members for resolution
· Support the employee annual enrollment process, including testing, quality checks and proofreading
· Support activities related to government forms and filings (e.g., Form 5500, PCORI) and support compliance-related tasks such as COBRA and ACA reporting requirements
· Review and support employee benefits and communications materials including maintaining and updating internal website
· Serve as a point of contact for Human Resources colleagues on benefit-related inquiries
· Process expense reports, calculate fees and premiums, and prepare invoice payments for benefit plans
· Compile census and benefits reports for internal and external business partners
· Assist in coordinating wellness and total rewards activities and programs (e.g., blood drives, biometric screenings, flu shots, webinars)
· Serve as the primary point of contact for death claims, following established procedures to guide beneficiaries through the claims process. Collaborate with team members to provide comprehensive support, including retirement-related aspects of claims.
· Provide support for retirement operations as needed
· Complete other duties as assigned
What do a successful candidate need:
• Bachelor’s Degree or equivalent work experience
• Experience working in Employee Benefits and Wellness programs a plus
• Excellent communication skills and customer service oriented
• Strong client-centric approach with focus on continuous improvement
• Strong attention to detail and commitment to accuracy
• Ability to work well independently or collaboratively as needed
• Problem solving skills with a proactive approach
• Ability to succeed in a fast paced, fluid environment and readily adapt to change
• Excellent analytical and critical thinking skills
• Working knowledge of MS Office (e.g. Excel, Word and PowerPoint)
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