Experience Level : 15 to 20 years.Ensure SLA complianceand maintain high availability of business-critical applications/systems Take ownership of application downtime incidents and act as the primary escalation point during outages Leverage astrong development backgroundto better understand application behavior, logs, and issue diagnosis Possess thorough understanding ofSoftware Development Life Cycle (SDLC)to align support with build, release, and production cycles Manage major incidents with c