Hybrid in New York, New York
•
Today
ROLE SUMMARY: - Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions. - Translate business requirements into scalable applications with robust reporting and governance. RESPONSIBILITIES: - Lead endtoend CSM implementations from discovery through deployment and hypercare. - Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake. - Build reports and Performance Analytics dashboards with KPIs, indicators,
Easy Apply
Contract
68 - 70













