Description The Support Engineer I provides frontline IT support the end client. This role handles initial triage, basic troubleshooting, ticket documentation, and escalation to Level 2 support. The position is highly customer-facing and requires strong communication skills and comfort working onsite five days per week. This is a long-term engagement supporting a mission-critical environment. Candidates must be able to pass and maintain CJIS FBI clearance. Provide L1 support to customers requiri