Responsibilities:Act as the first point of contact for end-users experiencing application issues after self-help options are exhausted.Track, manage, and resolve user queries and system-related issues.Provide timely responses and communicate resolutions directly to users.Escalate complex issues to the appropriate support teams when required.Guide users on submitting support tickets via phone or ticketing systems (e.g., ServiceNow or similar tools).Assist with end-user training sessions and suppo