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Role:Lead Program Manager Customer Experience Transformation Location: US Remote (Prefer EST operating hours) Duration: 3 Months Contract (Potential Extension) Reports To: Sr. Director, Global Customer Experience Immediate Need: Lead Program Manager, Customer Experience Transformation Job Summary: Client is scaling an AI-first operating model focused on improving Customer Satisfaction (CSAT), Gross Revenue Retention (GRR), operational efficiency, and predictive customer engagement. This role wi
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Depends on Experience

















