Service Delivery IT Support Engineer Remote Role Purpose Provide first-line and second-line enterprise service-desk operations and end-user technology support. The team will resolve standard incidents and requests, execute approved runbooks, maintain high-quality ITSM records, support endpoint and Microsoft 365 services, and route VIP/executive or critical incidents through defined escalation paths. Key Responsibilities Receive, triage, categorize, prioritize, document, resolve, and follow up on