Service Delivery Manager Location : San Jose CA onsite Role Contract Role The Service Delivery Manager will be responsible for managing day-to-day operations, driving service excellence, and maintaining strong customer relationships. Key responsibilities include managing end-to-end service delivery to ensure adherence to SLAs and KPIs, serving as the primary escalation point for clients, and coordinating with cross-functional teams. Additionally, the role involves writing SOWs/COs, running QBRs