Customer Experience jobs in Boylston, MA

ServiceNow Customer Experience Strategist

Remote

•

Today

Hiring! W2, ServiceNow Strategist for a 9month+ remote, contract position. Prefer candidates that are located on the East Coast. Job Description: The Customer Experience Strategist needed for planning, facilitating and executing human-centered design processes across multiple projects. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences. Job requirement: 5 years of experience with ServiceNowMust ha

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Contract

Depends on Experience

Industry Principal Oracle Cloud Customer Experience Leader

Remote

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4d ago

Client is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Job Description In the assigned J

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Full-time

$200,000+

Senior Director, Engineering Quality & Customer Experience

Remote

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Today

Senior Director, Engineering Quality & Customer Experience Department: Research & Development Overview The Senior Director, Engineering Quality & Customer Experience is responsible for defining and executing the company's end-to-end quality strategy across platform, product delivery, and the full customer lifecycle. This role owns the transformation from traditional QA to AI-native quality engineering, combining automation-first testing, shift-left execution, and agentic quality enablement. T

Full-time

Compensation information provided in the description

Senior Principal Systems Development Engineer

Hopkinton, Massachusetts

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Today

Senior Principal Systems Development EngineerOur customers? system requirements are usually highly complex. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet them. We design and develop electronic and electro-mechanical or systems-orientated products, conduct feasibility studies on engineering proposals and prepare installation, operation and maintenance specifications and instructions. We?re proud to d

Full-time

Senior Product Marketing Engineer

Natick, Massachusetts

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Today

Job Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: ;br> Description Do you enjoy transforming complex technical concepts into compelling content that helps engineers learn, explore, and succeed? Are you passionate about creating and delivering content that drives discovery, engagement, and ad

Full-time

USD 122,400.00 - 189,700.00 per year

Sr. Manager, Product Engineering

Webster, Massachusetts

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Today

Summary: A Product Engineering Senior Manager is an experienced leader who manages product development and lifecycle management. Leads a team(s) of engineers, related professionals, and support personnel. This type of manager has shown proven success in managing application engineers and her/his technical competency provides a referenceable framework for any language/platform. Responsibilities: Develops strategies and roadmaps in partnership with Senior leadership team.Manages overall budget

Full-time

USD 155,000.00 - 186,000.00 per year

Manager IT Club Systems

Marlborough, Massachusetts

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Today

A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package

Full-time

USD 146,250.00 - 181,500.00 per year

Sr. Manager, SRE

Webster, Massachusetts

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Today

Summary: A Site Reliability Engineering (SRE) Senior Manager is responsible for the vision, strategy, and practice of SRE across the organization. Owns reliability, availability, performance, and scalability of enterprise platforms. Leads SRE teams and partners across Engineering, Infrastructure, and Service Management to ensure systems meet SLOs. Drives operational excellence through automation, observability, and continuous improvement. Serves as a senior Incident Commander, leading major inc

Full-time

USD 140,000.00 - 185,000.00 per year

Pre-sales Engineer (OMS / Retail Technology) REMOTE

Remote or Boston, Massachusetts

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Today

REMOTE positionClear path to lead and leadership opportunities About Our Client Our client is an innovative retail technology company specializing in cloud-based order management and omnichannel fulfillment solutions. Their platform helps enterprise retailers improve inventory visibility, streamline fulfillment operations, and deliver a seamless customer experience across digital and physical channels. As the organization continues to expand in North America, they are investing in key talent t

Full-time

Manager, Application Engineering

Boxborough, Massachusetts

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Today

Position Title: Manager, Application Engineering Position Summary The Manager of Application Engineering leads a team of Application Engineers and Technical Support professionals responsible for delivering world-class technical support, application expertise, and customer solutions across the product portfolio. This role serves as the bridge between customers, Sales, Product Management, Engineering, and Operations to ensure exceptional customer experience while driving continuous improvement i

Full-time

USD 100,870.00 - 187,110.00 per year

Supervisor, Field Engineering (Waltham, MA)

Waltham, Massachusetts

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Today

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. This position is responsible for the proper, safe, and efficient completion of engineering assignments and the supervision of engineers and technicians engaged in large engineering projects or small projects with complex features. Provides leadership for all field aspects of constructio

Full-time

USD 133,060.00 - 147,840.00 per year

Marketing - Strategist, Customer Exp

Remote

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Today

Company Description Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and support.We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and EnterpriseTransformation. Job Title: Customer Experience Strategist ServiceNow Knowledge Management Location

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Contract

Depends on Experience

Engineering Manager, Search Platform (Remote)

Remote or Boston, Massachusetts

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Today

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. Searc

Full-time

USD 195,000.00 - 255,000.00 per year

Manufacturing Engineering Supervisor - Laser Syste

Oxford, Massachusetts

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Today

Location: Oxford (CDP), MA Salary: $70,000.00 USD Annually - $95,000.00 USD Annually Description: Manufacturing Engineering Supervisor - Laser Systems Repair Location: Oxford, MA - Onsite Type: Direct Hire Position Summary Seeking an experienced Manufacturing Engineering Supervisor to lead factory-based laser repair operations. This role is responsible for supervising a team of technicians, overseeing repair center activities, ensuring high-quality service delivery, and driving continuous imp

Contract

USD 70,000.00 - 95,000.00 per year

Field Service Engineer II - East Coast

Remote or Milford, Massachusetts

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Today

Company Description Lis a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality and range. Our

Full-time

USD 29.00 per hour

CRM Architect – MS Dynamics 365

Remote

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11d ago

Client: TCS Job Title: CRM Architect MS Dynamics 365 Location: Remote Duration: 6 months Remote Role Requested skills: Skills: Customer Experience (CX) -Customer Service. Customer Experience Solution Architect Must Have 12+ years of IT experience with at least 5+ years as a Solution Architect, Enterprise Architect, or CRM Architect. Extensive experience documenting current-state and target-state architectures. Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems. Deep

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Contract

50 - 53

Senior Embedded Software Engineer

Ayer, Massachusetts

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Today

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business o

Full-time

USD 81,900.00 - 141,335.00 per year

Service CCaaS Technology Delivery Lead

Boylston, Massachusetts

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Today

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services

Full-time

USD 132,500.00 - 302,400.00 per year

Martech Platform Data Lead

Westwood, Massachusetts

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Today

Job Description At Citizens, we are transforming how we use data to deliver relevant, timely, and personalized customer communications at scale. The Martech Platform Data Lead is responsible for defining and orchestrating the data requirements needed to power the organization's marketing communications technology ecosystem. This role partners across Marketing, Technology, Data & Analytics, and Customer Experience teams to ensure that the customer data utilized by the Martech platforms is accura

Full-time

USD 140,000.00 - 183,000.00 per year

Data Scientist-Agentic AI

Woonsocket, Rhode Island

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Today

Job#: 3040790 Job Description: Data Scientist-Agentic AI Location: REMOTE Role Overview We are seeking a Senior Data Scientist to drive innovation in customer care through the design, development, and deployment of Agentic AI-powered analytics solutions. In this role, you will apply advanced analytics, decision science, and generative AI to build intelligent products that improve customer experiences and operational outcomes. You will help translate complex data into actionable insights, ens

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Full-time

$70 - $75 per hour

Customer Experience jobs in Boylston, MA, USA