Cambridge, Massachusetts
•
Today
Description -Performs day- to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution. -Perform day-to-day responsibilities utilizing ServiceNow. -Prioritize and evaluate a variety of technical issues. -Ensure proper recording, documentation, and closure of tickets. -Triage, resolve, and escalate issues to appropriate teams. -Provide installation
Full-time
USD 30.00 - 36.05 per hour