Interactive Voice Response jobs

Principal Platform Engineer - EIP / CCaaS

Hybrid in Vienna, Virginia

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Today

Overview The Principal Platform Engineer - Experience Interaction Platform (EIP) / Contact Center as a Service (CCaaS) will serve as a senior technical leader responsible for engineering, integrating, automating, securing, and operating Navy Federal's enterprise contact center platform built on Microsoft Dynamics 365 Contact Center and the Microsoft cloud ecosystem. This role will provide hands-on technical leadership across platform engineering, DevSecOps, integration, observability, reliabili

Sponsored

Full-time

$133,000-$208,500 per year

IVR Tester

Charlotte, North Carolina

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6d ago

Must Have Skills Strong experience in IVR (Interactive Voice Response) Testing.Handson experience with Cyara for IVR test automation and monitoring.Experience in Automation Testing and test framework development. Nice to have skills IVR testingAutomation testing, Cyara Detailed Job Description Validate endtoend IVR and contact center call flows.Design, develop, and execute automated test scripts using Cyara.Perform functional, regression, integration, and user acceptance testing.Analyze test r

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Contract

Depends on Experience

CIAM Business Analyst (Phone Channel / IVR)

Pittsburgh, Pennsylvania

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Today

Job Title: CIAM Business Analyst (Phone Channel / IVR) Location: PA - Pittsburgh, OH - Strongsville, AL - Birmingham, TX - Dallas, AZ - Phoenix, CO - Aurora (Onsite) Duration: Long Term Contract Required Skills: 3+ years of Business Analyst experience in CIAM, Identity & Access Management, Fraud Prevention, Authentication, Contact Center, or related technologies. Experience gathering and documenting business, functional, and technical requirements. Strong understanding of customer authentication

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Contract, Third Party

Depends on Experience

IVR Engineer - Genesys CX

Orlando, Florida

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Today

Job#: 3055427 Job Description: IVR Engineer - Genesys CX Location: Orlando, Florida (On-site) Role Overview We are seeking an IVR Genesys CX Engineer to join our team. This individual will play a key role in supporting and optimizing a completed migration from inContact to Genesys CX within a large-scale enterprise environment. The ideal candidate will have a strong hands-on experience with Genesys CX, a developer mindset, and the ability to quickly assess existing platform configurations, tr

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Full-time

$60 - $85 per hour

Sr Product Manager with (Contact Center / IVR) ONLY ON W2

Hybrid in Westwood, Massachusetts

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Today

Job Description: Senior Product Manager Amazon Connect & Conversational AI (Contract-to-Hire) Position Summary: We are seeking an experienced Senior Product Manager to lead the evolution of our Amazon Connect voice and conversational AI platform. This role is responsible for defining product requirements, customer journeys, and deployment strategy for next-generation IVR capabilities powered by Amazon Connect, Amazon Lex, and Large Language Models (LLMs). This is a highly cross-functional rol

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Contract

70 - 75

Release manager preferably with IVR Background

Denver, Colorado

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Today

Job Title: Release manager preferably with IVR Background:Work Location: Denver/ Charlotte/St Louis (Onsite)Contract duration: 12+ months ContractJob Description:Seeking an experienced Release Manager to manage end-to-end release planning, scheduling, deployment, and production releases. Must have strong knowledge of SDLC, change management, release coordination, risk management, and stakeholder communication. IVR or Contact Center experience is must.

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Contract

Depends on Experience

IVR/Contact Center with Java experience

Austin, Texas

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Today

Job Title: IVR/Contact Center with Java experienceWork Location: Austin, TX 78660 (Onsite)Contract duration: 12+ months ContractJob Description:Must have skills: Contact Center, IVR and Java/J2EE technologies, Microservice and GCES development Good to Have Skills: NLU/NLP experience : Google NLP and entity modelling Detailed Job Description: Experience. experience with good knowledge in Contact Center, IVR and Java/J2EE technologies, Microservice and GCES development NLU/NLP experience : Googl

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Contract

Depends on Experience

IVR Tester

Dallas, Texas

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Today

End-to-End testing of IVR and Conversational AI solutions built on Google Dialogflow,

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Third Party, Contract

Depends on Experience

Java Developer – Contact Center / IVR & Google Cloud - W2 Only

Austin, Texas

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Today

Hi Title : Java Developer Contact Center / IVR & Google Cloud Location : Austin, TX (Onsite) Duration : 6 Months Contract Rate : $57/Hr On W2 Relevant Experience : 6Job Description:We are seeking an experienced software developer with strong knowledge of Contact Center solutions, Interactive Voice Response (IVR), Java/J2EE technologies, microservices, and GCES development. The ideal candidate will have experience building and integrating contact center applications and conversational experience

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Full-time

50 - 57

IVR/ chat User Experience & Reconciliation Specialist - Mobile Pay Operations

Austin, Texas

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29d ago

Job Title: IVR/ chat User Experience & Reconciliation Specialist - Mobile Pay Operations An IVR / Chat User Experience & Reconciliation Specialist focusing on optimizing automated customer service channelsspecifically Interactive Voice Response (IVR) phone menus and AI-powered chat systems (chatbots/virtual assistants). 5-10 years experience Job Description: We are looking for a meticulous IVR User Experience & Reconciliation Specialist to join our Mobile Pay Operations team. In this multifac

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Contract, Third Party

40 - 45

Technical Project Manager

Houston, Texas

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27d ago

Location: Houston, TX (Onsite) Key Responsibilities Understand requirements for inbound/outbound calling, IVR, ACD, skills-based routing, call queues, transfers, conferencing, voicemail, and call recording.Partner with engineering and telecom teams on SIP, SIP trunking, PSTN, WebRTC, SBCs, carrier integrations, and voice infrastructure.Drive integrations with CRM, workforce management, customer-data platforms, authentication, and third-party CCaaS systems.Define APIs, technical requirements, dat

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Full-time

130000 - 140000

IVR Developer (Cisco CVP / Java)

Remote

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30+d ago

Location: Remote for Canadian Client Employment Type: Full-Time C2C/Incorporated welcome) About the RoleWe are seeking an experienced IVR Developer to join our team supporting enterprise contact center solutions for a bank. This role is ideal for a developer with strong expertise in Cisco CVP, Java, and contact center technologies, with hands-on experience building scalable customer self-service IVR applications and integrating them with backend systems. You will work closely with architects, bu

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Full-time

Depends on Experience

Contact Center Engineer/Analyst || Orange, CT (Onsite role) || Nearby Candidates Only

Orange, Connecticut

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Yesterday

Hi, Hope you are doing well !! I have an urgent position. Kindly go through the Job description and let me know if this would be of interest to you. Job Title:Contact Center Engineer/Analyst Location: Onsite role in Orange, CT Need local or Nearby states Candidates Only Duration: 12+ Months Contract (Long term) While sharing resume mention consultant location and visa status Job Description: **Need Valid LinkedIn We are seeking an experienced Contact Center Engineer/

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Contract, Third Party

Depends on Experience

Business Analyst_CCaaS_ Amazon Connect_Health Care_Remote

Remote

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Yesterday

Role:-Business Analyst Location:-Remote Mandatory key skills: Cloud contact center(CCaaS)(Amazon Connect),Business Analysis, Consulting Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative.The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including customer journeys, agent wo

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Contract, Third Party

Depends on Experience

Amazon Connect Developer – Conversational AI (W2)

Remote

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Yesterday

URGENT HIRING | Business Process Designer Conversational AI Location: Remote USA Experience: 6+ Years Work Authorization: H-1B candidates may be considered Industry: Healthcare experience required Required Skills & Qualifications: 6+ years of experience in Conversational AI, business process analysis, and process mapping.Hands-on experience with Amazon Connect and contact flow design.Strong knowledge of IVR, Amazon Lex V2, and Amazon Q in Connect.Experience analyzing business requirements a

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Contract

Depends on Experience

Voice Analyst

Hybrid in Arlington, Virginia

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2d ago

Job Title - Voice Analyst Duration - 12+ Months Hybrid - 2 to 3 day's Onsite Location - Arlington , VA Mode of Interview - Video followed by In Person Responsibilities Supporting day-to-day operations for the Clients cloud and on-premise voice servicesProviding Tier 2 support for issues related to the voice systems and related integrationsServes as point of facilitation for the Client's managed services provider for triage andescalationsCoordinating with internal teams (ex. cabling, network, se

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Contract

Depends on Experience

Senior Experience Owner Fraud Communications & Customer Experience

Hybrid in Westwood, Massachusetts

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Today

Title: Experience Owner Location: Westwood, MA 02090 (Flexible - works 4 days or less in the office) Duration: 6 Months contract-to-hire Notes: Is Amazon Connect preferred or required? Amazon Connect is required What are the candidates lacking that have been interviewing on the perm side? AWS Connect Knowledge and LLM Driven IVR Knowledge. Is this more a strategic role or hands on/ technical? Hands On Role where they can help provide some type of directions to technical people. Need to be d

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Contract

85 - 90

Genesys Conversational AI Architect

Remote

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10d ago

Title: Genesys Conversational AI Architect Location: Remote Duration: 12 Months Top Skills Required: Conversational AI & Agentic AIGenesys Cloud & CCaaSDigital & Voice Bot DevelopmentIVR, Routing & API IntegrationSolution Architecture & Technical ConsultingTesting, Troubleshooting & Delivery

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Contract

70 - 75

Platform Configuration & Support Engineer

Sacramento, California

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Today

Platform Configuration & Support Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance Document configuration details as input to Architecture Decision Records maintained by the Architect Flag configuration cons

Full-time

Software Engineer - IVR Lead

Plano, Texas

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Today

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finan

Full-time

Release Manager (Mid-Level) Denver, CO (Preferred) or Charlotte, NC W2 Contract

Hybrid in Charlotte, North Carolina

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17d ago

Release Manager (Mid-Level) Job Title: Release Manager (Mid-Level)Location: Denver, CO (Preferred) or Charlotte, NC (Onsite 4 days/week in client office mandatory)Pay Rate: $52/hr W2Experience Level: 6-10 years (no senior-level profiles over 10 years) Top Skills Required JiraGitLabChalkGECX Role Overview The Release Manager is responsible for planning, coordinating, and overseeing the deployment of application and platform changes into production, with a strong focus on overnight maintenance w

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Contract

$52