Blue Bell, Pennsylvania
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4d ago
Job Description: Roles & Responsibilities: Job DescriptionMust Have Technical/Functional SkillsServiceDesk E2 , ITIL, Windows, MAC, NetworkingRoles & Responsibilities:Ticket Logging: Receive, log, and categorize incidents and service requests.First-Level Support: Provide initial troubleshooting and resolution using knowledge base.User Assistance: Support users with common issues (password reset, access, basic IT issues).Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.SLA
Easy Apply
Full-time
Depends on Experience














