Contact center jobs in new york

CISCO Contact Center Consultant (US Citizen only)

New York, New York

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Today

*US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. 20+ years of experience with Cisco products including Cisco CallManager, Cisco Unity, Cisco CUPS, NICE Voice Recording, Cisco Contact Center Enterprise, Cisco Contact Center Express, Cisco CVP, Cisco TMS, Cisco VCS, Cisco Conductor, Cisco WAFS, Distributed Sniffer, Cisco IOS, Calabrio Voice Recording.

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Full-time

Depends on Experience

Contact Center Architect - Five9 (Remote)

Remote

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5d ago

Job Title: Contact Center Architect - Five9Location: RemoteRate: $60/hr - $62/hourAnnual Salary: $120,000 - $140,000 + Benefits Job Description:Hands-on Five9 platform architecture, administration, and/or implementation experience.Demonstrated expertise in CCaaS/contact center architecture: ACD, IVR, skills-based routing, WFM, call recording/QM (WEM), and omnichannel routing.Experience integrating Five9 with CRM and other business systems (e.g., Salesforce, MS Dynamics).Strong understanding of c

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Full-time, Third Party

$120,000 - $140,000

Contact Center Architect

Remote

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Today

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service ExperienceBusinessIT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the why behind every requirement. Bridge business and IT translate business intent into clear techn

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Third Party, Contract

$60 - $75

Contact Center Architect – Amazon Connect & AWS

Remote

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Today

Role: Contact Center Architect Primary Technology: Amazon Connect Work Arrangement: Remote Candidate Location: EST and CST time zones preferred Experience: 10+ years of overall IT experience Amazon Connect: Minimum 3+ years of hands-on production experience Healthcare Experience: Not mandatory; candidates from other industries are welcome. Critical Requirement: Candidates must have strong hands-on experience in both Amazon Connect architecture and development. Communication: Strong communication

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Contract

Depends on Experience

Salesforce Service Cloud / Contact Center Architect

Remote

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20d ago

We are seeking an experiencedSalesforce Service Cloud / Contact Center Architectto support a large-scale transformation of a global retail organization's Contact Center environment. The architect will play a key role in the modernization and migration of the existingOracle-based Contact Center platform to Salesforce Service Cloud, helping define the target architecture, integration strategy, migration approach, and overall Salesforce solution. The ideal candidate will have deep hands-on experien

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Contract, Third Party

75 - 80

Business Analyst with Amazon Connect (Contact Center)

Remote

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5d ago

Business Systems Analyst Amazon Connect Contact Center Location: Open Remote Job Type: C2C/W2/1099 Duration: Long term If Amazon Connect experience is not available, we are open to considering candidates with experience in other Contact Center/Voice Cloud platforms, such as Twilio, Five9, Genesys, or similar platforms. Job Overview We are seeking a Business Systems Analyst with strong experience in Amazon Connect-based contact center solutions to support contact center transformation, IVR mode

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Contract

70 - 75

Senior Backend Platform Developer, Contact Center Systems

New York, New York

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Today

We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience. The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and u

Full-time

USD 118,800.00 - 264,000.00 per year

Principal Engineer - Copilot Studio & AI for Contact Center (CCaaS)

Remote

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26d ago

Job Title: Principal Engineer Location: Hybrid, Vienna, VA OR Remote Duration: Long-term Schedule: Monday Friday, 40 hours/week Principal Engineer Copilot Studio & AI for Contact Center (CCaaS) to lead the hands-on development and implementation of AI-powered customer and employee engagement solutions. This is a builder role, not a strategy-only position. The ideal candidate will have extensive experience designing, developing, testing, and deploying Microsoft Copilot Studio solutions, AI agent

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Contract

Depends on Experience

Contact Center Architect

Remote

•

Yesterday

Contact Center Architect HealthcareAmazon Connect | Member, Provider & Self-Service ExperienceWork Arrangement: Remote Candidate Location: EST or CST time zone only Profile Focus: Diversity candidates encouraged to apply Role OverviewWe are seeking a Contact Center Architect with deep experience in Amazon Connect and healthcare contact center solutions. This role will serve as a critical bridge between business stakeholders and technical teams, owning architecture across member, provider, authe

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Contract, Third Party

Depends on Experience

Contact Center Architect

Remote

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Today

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

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Full-time, Part-time, Contract, Third Party

Cisco Contact Center Engineer

Remote

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7d ago

Role: Cisco Contact Center EngineerLocation: Remote U.S. and GC Primary Focus: Cisco PCCE & Webex Contact Center (WxCC) Role Summary: Seeking a Contact Center Engineer to design, configure, deploy, and support enterprise contact center environments. The primary focus is Cisco PCCE and Webex Contact Center, with secondary responsibilities across Webex Calling, CUCM, and Calabrio. Key Responsibilities: Configure and support Cisco PCCE, including IVR, scripting, call routing, queues, and integrati

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Contract

Contact Center Architect – Healthcare

Remote

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11d ago

Contact Center Architect HealthcareLocation: Remote Experience: 10+ Years Core Skills: Amazon Connect, AWS, Healthcare Contact Center Role OverviewWe are seeking a Contact Center Architect with strong Amazon Connect and healthcare experience to design and modernize member, provider, and self-service contact center solutions. The role serves as a key BusinessIT bridge, translating business needs into scalable technical solutions. Key ResponsibilitiesOwn end-to-end Amazon Connect architecture for

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Contract, Third Party

Depends on Experience

Professional Services Contact Center Engineer

Remote

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Today

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the n

Full-time

USD 88,200.00 - 115,000.00 per year

AWS Cloud Contact Center Architect (Healthcare Domain)

Remote

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7d ago

Contact Center Architect (Healthcare & Cloud Telephony)Introduction:The Contact Center Architect will be responsible for designing and implementing contact center solutions for healthcare organizations utilizing cloud telephony technology. They will work closely with internal teams and external clients to ensure that the contact center meets the specific needs and requirements of the healthcare industry. Responsibilities:Design and implement contact center solutions using Amazon Web Services (AW

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Contract

60 - 70

Network & Telecom Engineer Principal - Contact Center

Remote or Somerville, Massachusetts

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Today

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be par

Full-time

USD 117,707.20 - 171,204.80 per year

Senior Contact Center Support Specialist (Amazon Connect)

Remote

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Today

Client: One of Canada's top 5 banks Location: Toronto, ON Fully Remote open to US applicants Type: Full-time, permanent Hours: 37.5 per week Level: Senior (5+ years) About the role Our client, one of Canada's top 5 banks, is looking for a Senior Contact Center Support Specialist to provide expert-level technical support for their Amazon Connect environment. You'll troubleshoot complex issues across IVR, routing, and AWS integrations, lead knowledge-sharing and training sessions, maintain system

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Full-time

Depends on Experience

Healthcare IT Service Desk / IT Contact Center Support

Remote

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17d ago

Associate's degree in Computer Science, Information Systems, or a related technical field from an accredited college.At least 6 months of related IT support experience.Equivalent combination of relevant IT experience and/or technical certifications may be considered in lieu of the educational requirement.Demonstrated ability to troubleshoot and resolve issues involving healthcare/clinical applications.Knowledge of computer, printer, peripheral, and basic network troubleshooting and installation

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Contract

Depends on Experience

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

Remote

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8d ago

Position Title: Senior Dynamics 365 Contact Center Functional Consultant (CCaaS / Omnichannel SME) Department: IT - Delivery Start Date: ASAP Location: Remote Requirements About CompQsoft Digital Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across the

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Contract

$160,000 - $200,000

SAP C4 V2 Functional Lead with Utilities Contact Center exp - Remote + Travel - Accenture @ Nisource

Remote

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Today

WHO WE ARE: Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago''s Loop. WHAT WE DO: We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov''t & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partne

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Third Party, Contract

Depends on Experience

C2H || Technical Project Manager or Lead Consulting Manager - NYC - Hybrid

Hybrid in New York, New York

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Today

Job title: Technical Project Manager or Lead Consulting Manager Location: NYC - Hybrid Duration: 3-Month Contract-to-Hire Job Description: Lead Process Consultant- We are seeking a highly analytical and results-driven Lead Process Consultant to pioneer our operational excellence initiatives. In this role, you will evaluate our end-to-end business workflows, identify critical bottlenecks, and implement scalable, data-backed process solutions. As a senior leader, you will manage complex consulti

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Contract, Third Party

Depends on Experience

Contact center jobs in New York, NY, USA