genesys jobs in louisville, ky

Sr Cloud Solutions Engineer - Genesys IVR

Remote or Louisville, Kentucky

•

Today

Become a part of our caring community The Senior Cloud Solutions Engineer supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. Are you ready to elevate cloud innovation and drive impactful technology solutions? Join Humana as a Senior Cloud Solutions Engineer and help shape our cloud strategy by designing, planning, and supporting advanced cloud architectures. In this remote role, you'll collaborate with talented product managers

Full-time

USD 106,900.00 - 147,000.00 per year

Genesys Cloud Contact Center Tier III Engineer

Remote

•

Today

Role Summary This remote position requires an experienced Genesys Cloud Contact Center Tier Engineer responsible for the design, implementation, integration, and operational support of cloud-based contact center platforms built on Genesys Cloud (CX). The role serves as a technical subject matter expert, partnering with business and IT stakeholders to deliver scalable, secure, and reliable solutions that enhance contact center capabilities. The engineer will ensure the platforms performance opti

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Contract, Third Party

Depends on Experience

Genesys Cloud Developer

Remote

•

Yesterday

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

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Contract

50 - 55

Genesys Developer-Full Time role

Remote or New Jersey

•

Today

Job description below 4+ years of handson experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect Proven capability in IVR design and endtoend call flow development, including secure flows and AI/bot integrations Strong handson experience across Genesys Cloud CX components, including: IVR, Call Routing, CTI, Agent Desktop AI & Bots, Dialers, Live Chat, Workforce Management (WFM) Omnichannel configuration and orchestration Genesys AI servic

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Full-time, Part-time, Contract, Third Party

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

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3d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

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Contract

Genesys Agentic AI SME

Remote

•

Today

Hi Greetings from BizTech Fusion! We are seeking for a Genesys Agentic AI SME with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation. Position Title: Genesys Agentic AI SME Location: Remote (US Region, Eastern Time) Duration: 12 Month Contract with possible renewal Tax: W2, 1099 Job Description Required Skills Core Platform & Certifications Genesys Cloud CX Professional C

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Contract

Up to $65

Role: Call Center Systems Analyst (Genesys Cloud & Amazon Connect) -Remote

Remote

•

4d ago

Role: Call Center Systems Analyst Genesys Cloud & Amazon ConnectLocation: RemoteVisa : s Experience: 10 years Job SummarySeeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.Required Skills & Experience5 8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrationsH

Easy Apply

Contract

Depends on Experience

Project Manager with Genesys Cloud Call Center Operations --(Industry: Healthcare / Pharmaceutical / Patient Services)

Remote

•

Today

Project Manager / Data Analyst Genesys Cloud Call Center Operations (Industry: Healthcare / Pharmaceutical / Patient Services) 14+ years of experience in Project Management, Business Analysis, Operations Analytics, or Contact Center Operations Experience working within a Genesys Cloud call center environment Strong understanding of contact center operations, reporting, and KPI analysis Experience supporting customer service, healthcare operations, patient support, or service delivery teams Adva

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Contract, Third Party

Depends on Experience

Call Center Systems Analyst

Remote or Norfolk, Virginia

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4d ago

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect Location: Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experien

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Full-time, Part-time, Third Party, Contract

USD 60-60

Senior Business Analyst

Remote

•

3d ago

Title: Business Analyst (Senior & Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and opera

Easy Apply

Contract

Depends on Experience

Business Analyst (Mid-level)

Remote

•

3d ago

Title: Business Analyst (Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational ef

Easy Apply

Contract

Depends on Experience

CX Outbound Solution Engineer

Remote

•

Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and cus

Full-time

Senior IP Telephony Engineer (Remote)

Remote or Austin, Texas

•

Today

Who We Are Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full

Full-time

USD 130,450.00 - 142,375.00 per year

Sr. Telephony Engineer

Remote or Santa Rosa, California

•

Today

Full-time

USD 112,400.00 - 149,800.00 per year

Professional Services Engineer

Remote

•

Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in

Full-time

Principal AI Architect

Remote or El Segundo, California

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25d ago

The Principal AI Architect serves as a senior individual contributor responsible for defining, designing, and evolving enterprise-grade Generative AI and AI-driven architectures aligned with DIRECTV's strategic business objectives. This role provides deep technical leadership and architectural authority across GenAI, AI/ML platforms, and enterprise systems, ensuring solutions are scalable, secure, reusable, and future-ready. The role partners closely with Application Architects, Data Architects

Full-time

USD 134,363.00 - 244,036.00 per year

Azure Data Engineer

Remote

•

Today

Job Number: R0240295 Azure Data Engineer The Opportunity: Ever-expanding technology like IoT, machine learning, and artifi cia l intelligence means that there is more structured and unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it is gathered from disparate sources. We need an experience d data engineer like you to help our clients find answers in their data to impact important missions from fraud detection

Full-time

USD 77,600.00 - 176,000.00 per year

Data Scientist - Operational Optimization & Workforce Strategy

Remote or Eden Prairie, Minnesota

•

Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op

Full-time

USD 134,600.00 - 230,800.00 per year

Microsoft Dynamics 365 Contact Center as a Service (CCaaS)

Remote

•

Today

Hi, we are immediately looking for Microsoft Dynamics 365 Contact Center as a Service (CCaaS) Consultant _ Remote (Harrisburg, PA- Occasional Travel) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume Position: Microsoft Dynamics 365 Contact Center as a Service (CCaaS) Consultant Location: Remote (Harrisburg, PA-Occasional Travel) Job Description: This role shapes a cohesive target design for Dynamics 365 Customer Service

Easy Apply

Third Party, Contract

Depends on Experience

Platform Administrator (Salesforce Service Cloud & CCaaS)

Remote

•

Today

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains.

Full-time

USD 75,200.00 - 91,900.00 per year

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genesys jobs in Louisville, KY, USA