help desk jobs in raleigh, nc

Hybrid in Raleigh, North Carolina

•

Today

Title: Help Desk Location: Raleigh, NC (Hybrid) Duration: 12 Months Client: State of North Carolina Job Description: This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is an application-based help desk role, not a hardware-based role. This position acts as a member of the Operations an

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk Technician

Raleigh, North Carolina

•

Today

Description The primary responsibility of the position will be to act as the tier one helpdesk technician for the entire organization. They will see a variety of tickets come in with the majority of those being password reset requests. They may also resolve issues with Office 365, Active Directory or the "blue screen of death". On average this technician will take 20 tickets /day via email and phone support. They will work hand in hand with other technicians and engineers to work on projects and

Full-time

USD 18.00 - 20.00 per hour

Application/Production Support Help Desk Analyst - HYBRID

Hybrid in Raleigh, North Carolina

•

2d ago

Job Description: Crop to Crop resumes are accepted This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is an application-based help desk role, not a hardware-based role. This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming county

Easy Apply

Contract

Depends on Experience

Help Desk Analyst

Hybrid in Raleigh, North Carolina

•

2d ago

Job ID: NC-0406) Hybrid/Local Help Desk Analyst with Application/Production Support, social services/Child Care/Providers, CWIS/PATH NC, SQL experience Location: Raleigh NC (NCDHHS-NCFAST) Duration: 11 Months Skills: Experience and knowledge of browser-based applications. Required 3 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience working in a Application/Production Support based (not hardware) help desk environment. Required 3 Years

Easy Apply

Third Party, Contract

Depends on Experience

Application/Production Support Help Desk Analyst

Raleigh, North Carolina

•

Yesterday

Job Title: Application/Production Support Help Desk Analyst Job ID: 26-01459 Location: Raleigh, NC Duration: 12 months of contract Job Summary: Seeking a Help Desk Analyst to provide application/production support for the CWS/PATH NC system. This role focuses on troubleshooting application issues, supporting external users, and ensuring high-quality customer service (non-hardware support). Key Responsibilities: Analyze and resolve escalated application issuesDiagnose root causes and coordinate

Easy Apply

Contract

$21 - $22

Help Desk

Remote

•

Today

Urgent Requirement: Help DeskDuration: 12 monthsLocation: Madison, WI Note: Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.Visa Type: AllTax Term: W2/C2CInterview: MS Team Required Skills: Experience sup

Easy Apply

Contract, Third Party

$20 - $25

Help Desk Analyst Mid-App Support

Hybrid in Durham, North Carolina

•

21d ago

NC FAST/CWS requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of NC FAST provider issues. This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is not a hardware-based help desk role. This position acts as a

Easy Apply

Contract, Third Party

$20 - $30

Level 2 HelpDesk Support Technician

Hybrid in Durham, North Carolina

•

21d ago

Layer27 is a leading IT Managed Services Provider specializing in cybersecurity, cloud, and infrastructure solutions for healthcare, financial, and SMB clients across North Carolina and beyond. Our mission is simple: deliver proactive, secure, and reliable IT services that empower our clients to focus on what matters most their business. We are seeking a Level 2 Help Desk Technician to join our Managed Services team. This role is ideal for an experienced IT professional who enjoys working across

Full-time

$75,000 - 90,000 per year

EMR Help Desk (MyChart-Tier1)

Remote

•

12d ago

Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature) Experience writing knowledge base articles and tip sheets Experience using ticketing systems (in this case ServiceNow experience is preferred)

Easy Apply

Contract

15 - 15

Remote Helpdesk Support Technician (Active Directory)

Remote or Dallas, Texas

•

Today

*This is a remote position* *Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working on

Full-time

USD 50,000.00 - 55,000.00 per year

Remote Helpdesk Support Technician (Active Directory)

Remote or Jacksonville, Florida

•

Today

Full-time

USD 50,000.00 - 55,000.00 per year

Senior Help Desk Technician

Remote or San Francisco, California

•

Today

Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutti

Full-time

USD 40,000.00 - 80,000.00 per year

Senior Help Desk Technician II

Remote or San Francisco, California

•

Today

Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cu

Full-time

USD 108,000.00 - 156,000.00 per year

Child Welfare Application Support Agent - HYBRID

Hybrid in Raleigh, North Carolina

•

6d ago

Job Description: Crop to Crop resumes are accepted Provides advanced functional support for the PATH NC Salesforce application, helping county & state child welfare staff resolve complex case-processing issues, review user actions, and get accurate guidance. No hardware or password support. Essential Duties and Responsibilities Provide Tier 2 support for social services staff encountering case-processing or workflow issues within the Salesforce-based PATH NC applicationAnalyze user activity, cas

Easy Apply

Contract

Depends on Experience

Support Agent

Cary, North Carolina

•

Today

Description RTS (Real Time Support) Analyst About the role: An RTS Analyst is responsible for day-to-day RTS operations including triaging and processing escalations and access requests submitted by the business through ServiceNow, reviewing, analyzing, processing and driving escalations to resolution, carrying out daily control checks and monitoring of financial services data. The RTS Agent performs an important function in ensuring issues and requests, that can have critical business impacts,

Full-time

USD 28.00 - 30.00 per hour

HELP DESK-III - W2/1099 - APPLICANT MUST BE CURRENT WI RESIDENT

Remote or Hybrid in Madison, Wisconsin

•

2d ago

NOTE: APPLICANT MUST BE ON OUR W2 OR 1099 AND CURRENT WI RESIDENT. NOT ACCEPTING SUB-VENDORS. Role: Help Desk- Location: Madison, WI Duration: 2 Months w/extensions Interview: MS Teams **NOTICE: Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT be allowed to be resubmitted to future re-postings of the position. False or inaccurate submissions will be reported. WISCONSIN ONLY POSTING: POSTING IS FOR WISCONSIN BASED

Easy Apply

Contract

28 - 31

Help Desk Support Analyst - $32 CTC - REMOTE (Current WI Residents Only)

Remote

•

5d ago

Job Description: Crop to Crop resumes are accepted Location Requirement: POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). ALL WORK MUST BE DONE IN WISCONSIN Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite wor

Easy Apply

Contract

Depends on Experience

Child Welfare Readiness Liaison

Hybrid in Durham, North Carolina

•

28d ago

NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and readiness for implementation of Child Welfare (CWS) modules. IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days. The NC Department of Health and Human Services seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the s

Easy Apply

Contract

$20 - $30

Programmer - Applications Analyst (Student Information Systems)

Cary, North Carolina

•

Today

Overview: POSITION TITLE (Oracle title) PROGRAMMER WORKING TITLE Applications Analyst SCHOOL/DEPARTMENT Technology Services Division LOCATION Crossroads II, Cary, NC PAY GRADE Technology Band 15 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek POSITION PURPOSE: Responsible for analyzing, investigating, and resolving escalated Help Desk tickets. Assists

Full-time

ISP Technician

Raleigh, North Carolina

•

Today

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting Diagnose and resolve basic hardware

Full-time

USD 15.50 per hour

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

help desk jobs in Raleigh, NC, USA