Interactive voice response jobs

Hybrid in New York, New York

•

20d ago

Role: Cisco IVR Developer Location: New York City, NY (Hybrid on-site) Job Type: Fulltime Mandatory Skills: Interactive Voice Response Development 8+ years of strong experience as an IVR Developer with expertise in both application development and production support. Hands-on experience in designing, developing, and maintaining DTMF-based IVR applications using Cisco Voice Portal (CVP). Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR architecture an

Easy Apply

Full-time

$120,000 - $140,000

Contact Center IVR Concepts------Saint Johns, FL-or Any location is fine ---Onsite

Florida City, Florida

•

10d ago

Contact Center IVR Concepts Work Location: Saint Johns, FL-or Any location is fine Onsite Must have skills: Amazon connect LLM Python, Lambda Detailed Job Description: Design, build, and support Contact Center solutions, with a strong focus on cloud-based customer experience platforms. Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities. Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center sol

Easy Apply

Third Party, Contract

Depends on Experience

QA Lead with Cyara and IVR

Dallas, Texas

•

Today

Role :QA Lead with Cyara and IVR Location : St Louis, MO or Dallas, TX or New york,NY or san Ramon,CA(Hybrid/Remote) C2C or W2 We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect. The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely with Product

Easy Apply

Full-time, Part-time, Third Party, Contract

IVR / Telephony Engineer

Nashville, Tennessee

•

6d ago

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub for the government. In this role, you will manage our FedRAMP-authorized Contact Center as a Service (CCaaS) environment. You will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended ag

Easy Apply

Full-time

90,000 - 115,000

QA Engineer – Amazon Connect IVR Automation

Hybrid in New York, New York

•

16d ago

Position Summary We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect. The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure high-quality releases across multiple environ

Easy Apply

Full-time

110,000 - 130,000

Software Engineer - IVR Lead

Plano, Texas

•

Today

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finan

Full-time

Senior Java IVR Application Developer

Remote or Texas City, Texas

•

Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Senior Java IVR Application Developer

Remote

•

Today

Full-time

Software Engineer - IVR Lead

Plano, Texas

•

Today

Full-time

AWS Connect Solutions Engineer

Hybrid in Dallas, Texas

•

5d ago

Looking for candidates with good experience as IVR / Contact Center Engineer. Required skills: Amazon Connect, Amazon Lex, AWS Lambda, AWS pinpoint or End User Message & Amazon Dynamo DB Nice to have skills: Service design with developer background and quick learning ability. Experience with AWS customer engagement tools (Connect, Lex, etc.).Configure contact flows and build reports in AWS Connect. Integrate AWS Connect IVR with platforms using APIs and AWS services (Lambda, DynamoDB, S3, etc.).

Easy Apply

Contract

$55 - $60

Voice AI Architect

Remote

•

2d ago

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

Easy Apply

Contract

60 - 65

Need - Technical Writer with AI - Seattle, WA - Locals Only

Seattle, Washington

•

24d ago

Job Title: Technical Writer with AI Location: Seattle, WA Rate: DOE **This role is best suited for a technical writer who can bridge the gap between AI technology, contact center operations, and end-user documentation. The right candidate will be able to take complex AI-enabled workflows and translate them into clear, practical documentation that supports adoption, training, and operational success. Responsibilities Support the Knowledge Base and Copilot project delivery and organizational trans

Easy Apply

Contract

$80 - $85

Amazon Connect Product Manager

Plano, Texas

•

4d ago

Proven enterprise product management experience defining, launching, and supporting complex software or customer experience productsStrong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirementsHands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrationsExperience leading product discovery, migration planning,

Easy Apply

Contract

$65 - $70

Product Owner -Remote

Remote

•

5d ago

Product Owner - Remote Cloud Voice / Contact Center / IVR experience is must Proven Senior Product Owner experience is mandatory. Strong communication, ownership, decision-making, and independent stakeholder management. Cloud Voice / Contact Center / IVR experience is must Twilio experience is a strong plus, but not mandatory Will avoid profiles that are primarily Project Managers, Scrum Masters, or technical Twilio resources without demonstrable Product Ownership experience.

Easy Apply

Contract, Third Party

Depends on Experience

Cyara Tester

Remote

•

19d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

Easy Apply

Full-time

Depends on Experience

Telecommunications Analyst - HYBRID (WI Resident Only)

Hybrid in Milwaukee, Wisconsin

•

2d ago

Job Description: Crop to Crop resumes are accepted Location Requirement: Onsite or Remote? Must be a WI Resident. No relocation is allowed. Hybrid Role. The Telecommunications Analyst is responsible for analyzing what is currently in Milwaukee Countys Avaya system and translating that into administration, installation and configuration of the Countys enterprise transition to Microsoft Teams Voice. This includes Microsoft Teams Voice, SIP services, IVR/Contact center technologies and related ca

Easy Apply

Third Party, Contract

Depends on Experience

Genesys Cloud Architect

East Hartford, Connecticut

•

13d ago

We have very urgent requirement forGenesys Cloud Architectfor the following details. Please share the profiles matching the JD and other requirements with their interview availability details (Please Reply All on this thread only) Location: Hartford, CT Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Wo

Easy Apply

Contract

70 - 80

Twilio Voice Technical Product Owner - Remote

Remote

•

Yesterday

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

Easy Apply

Full-time

Depends on Experience

Five9 Telecom Support engineer

Hybrid in New York, New York

•

5d ago

Five9 Telecom Support Engineer (Five Nines Reliability) Level 1/2 Location:NYC Penn Station Are Employment Type: Contract Hybrid - three days on site Position Summary We are seeking an experienced Five9 Telecom Support Engineerto provide advanced technical support, administration, troubleshooting, and optimization of ourFive9 Cloud Contact Center platform. The ideal candidate has strong experience supporting cloud-based telephony environments, SIP communications, call routing, integrations, and

Easy Apply

Contract

30 - 50

Amazon Connect Product Manager

Plano, Texas

•

4d ago

Hello, Amazon Connect Product ManagerLocation: Plano, TX 5 Days OnsiteLocal Candidates Only | In-Person Interview RequiredExperience: 12+ Years | Openings: 1 Job SummarySeeking a senior Product Manager to lead enterprise Amazon Connect/Contact Center products, including strategy, roadmap, migration, adoption, and optimization. Key Skills12+ years in Product Management/Product OwnershipAmazon Connect / Contact Center / CCaaSAWS/Cloud, IVR, Telephony, Omnichannel, WebRTCProduct strategy, roadmap,

Easy Apply

Contract, Third Party

$70 - $80