Interactive voice response jobs in white plains, ny

Hybrid in New York, New York

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21d ago

Role: Cisco IVR Developer Location: New York City, NY (Hybrid on-site) Job Type: Fulltime Mandatory Skills: Interactive Voice Response Development 8+ years of strong experience as an IVR Developer with expertise in both application development and production support. Hands-on experience in designing, developing, and maintaining DTMF-based IVR applications using Cisco Voice Portal (CVP). Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR architecture an

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Full-time

$120,000 - $140,000

QA Engineer – Amazon Connect IVR Automation

Hybrid in New York, New York

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17d ago

Position Summary We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect. The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure high-quality releases across multiple environ

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Full-time

110,000 - 130,000

Senior Java IVR Application Developer

Remote

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Senior Java IVR Application Developer

Remote or Texas City, Texas

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Today

Full-time

Five9 Telecom Support engineer

Hybrid in New York, New York

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6d ago

Five9 Telecom Support Engineer (Five Nines Reliability) Level 1/2 Location:NYC Penn Station Are Employment Type: Contract Hybrid - three days on site Position Summary We are seeking an experienced Five9 Telecom Support Engineerto provide advanced technical support, administration, troubleshooting, and optimization of ourFive9 Cloud Contact Center platform. The ideal candidate has strong experience supporting cloud-based telephony environments, SIP communications, call routing, integrations, and

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Contract

30 - 50

Data Content Analyst II

New York, New York

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Today

Company Description Job Description The Office of the District Attorney, Bronx County ("BXDA") is charged with the twin goals of ensuring public safety and striving for equal justice for the over 1.4 million members of the Bronx County community. By "Pursuing Justice with Integrity," the BXDA places a focus on assistance for crime victims while simultaneously ensuring fairness to defendants. Moreover, the BXDA aims to balance the need to seek appropriate punishment for certain crimes while rec

Full-time

USD 60,000.00 - 70,000.00 per year

Telecom Engineer - TCENGG 26-09739

New York, New York

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Today

Job Title: Telecom Engineer Duration: 12 Months (35 Hours per Week) Location: Brooklyn & Bronx, NY (100% Onsite Secure Facilities) Job Description:We are seeking a skilled Telecom Engineer to support and maintain enterprise telecommunications infrastructure across multiple locations. This role involves hands-on support, system administration, vendor coordination, and infrastructure management to ensure reliable and efficient telecom services. The position requires working onsite, including suppo

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Contract, Third Party

Depends on Experience

Senior Backend Platform Developer, Contact Center Systems

New York, New York

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Today

We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience. The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and u

Full-time

USD 118,800.00 - 264,000.00 per year

Senior Data Scientist - Contact Intelligence & Commercialization

Remote or New York, New York

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Today

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a highly curious, impac

Full-time

USD 83,430.00 per year

Director, Salesforce B2B Service Governance

White Plains, New York

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3d ago

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The TruOps Digital Experience team is responsible for modernizing TruOps as TransUnion's global operational platform, with B2B Service focused on transforming how customer service, case management, and digital support experiences are delivered across the enterprise. This role supports B2B Care and Servicing, partners, resellers, and data furnishers by advancing Salesforce Case Management

Full-time

USD 150,100.00 - 225,000.00 per year

Genesys Cloud Architect

Remote or New York, New York

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Today

Full-time

Voice AI Architect

Remote

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Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Contract

60 - 65

Senior Director of Software Engineering - CI&A Biometric & Externalization

New York, New York

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Today

Job Description Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let's push the boundaries of what's possible together. As a Senior Director of Software Engineering at JPMorganChase within the Connected Commerce Technology organization, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation

Full-time

USD 232,750.00 - 325,000.00 per year

Conversational AI & CCaaS Technical Architect

Remote

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Today

We are seeking a highly experienced Technical Architect with a strong focus on Conversational AI, Generative AI, IVR/IVA, and CCaaS platforms, along with hands-on technical expertise in designing and delivering enterprise-grade AI solutions. The role will be responsible for architecting and leading AI-powered solutions for intelligent customer interactions, voice automation, contact-center transformation, and next-generation conversational experiences. The ideal candidate will combine deep techn

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Contract

Depends on Experience

Cyara Tester

Remote

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20d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

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Full-time

Depends on Experience

Senior Software Engineer - Conversational AI

New York, New York

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7d ago

Senior Software Engineer JOB CODE TEC3009 JOB PROFILE NAME (Title) Senior Software Engineer MANAGEMENT LEVEL 7 Manager DISCIPLINE Software Engineering REPORTS TO Engineering Leadership FSLA CLASSIFICATION Exempt The Senior Software Engineer designs, builds, and maintains scalable software solutions, guiding technical decisions and mentoring teammates. This role delivers high-quality code, reviews designs, and improves system reliability and performance. The engineer collaborates across product,

Full-time

Twilio Voice Technical Product Owner - Remote

Remote

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Today

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Senior Genesys Observability Engineer-Hybrid (Weehawken, NJ, USA, 3 days in a week)

Hybrid in Weehawken Township, New Jersey

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18d ago

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers. Title: Senior Genesys Observability EngineerExperience Level: 4 8 yearsWork Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA)Duration : 6+ Months Key Technical Requirements (Must-Haves): Genesys Expertise: Hands-on experience with Genesys On-Premises (Engag

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Contract

Depends on Experience

Telephony Engineer

Remote

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11d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

New York, New York

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Today

Who We Are We are the Accenture Google Business Group (AGBG) Mid-Market team-a specialized group of engineers, architects, and builders delivering tailored Google Cloud solutions for mid-market, high-growth, and fast-paced enterprises. We partner with dynamic organizations to connect them with the right combination of Accenture solutions and Google Cloud products to accelerate business transformation and solve real-world problems, quickly. We are expanding our team to meet the unique, rapid exe

Full-time

USD 94,400.00 per year

Interactive voice response jobs in White Plains, NY, USA