Required Qualifications: Experience: 5+ years as a Business Analyst, with at least 3 years specifically focused on the ServiceNow platform. Methodology: Strong experience working in Agile/Scrum environments and using tools like Azure DevOps, Jira, or ServiceNow Agile Development. Public Sector Context: Experience working with state, local, or federal government entities is highly preferred. Communication: Exceptional verbal and written communication skills, with the ability to explain techni