60 months of experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person Experience 40 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station 40 months experience supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint. 40 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices 40 months experience in using and also