Juno Beach, Florida
•
Today
Note: Local candidates are preferred Key Responsibilities Lead and participate in experience benchmarking and usability testing to ensure ServiceNow solutions meet user needs. Conduct user and channel behavior analysis to inform design decisions. Perform qualitative and quantitative research to gather actionable insights. Develop personas and journey maps that reflect user needs and expectations. Identify and address challenges through root cause analysis. Collaborate on experience bluepri
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Contract, Third Party
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