Overview Our client is looking for a Voice-focused engineer to help clear a backlog of tickets and support day-to-day telephony operations. This role is highly hands-on and will focus on end-user support, system administration, and troubleshooting across voice technologies. There is also an opportunity to assist with Avaya decommissioning efforts if the candidate is open to occasional onsite work. Key Responsibilities Configure and support Cisco Jabber for end usersPerform phone provisioning,