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Remote

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Today

Genesys Engineer/Architect (3 openings) 12-Month+ Contract Remote Education- Required a Bachelor degree and equivalent Role Overview We are seeking a Genesys Engineer/Architect to support our contact center operations. This role involves rebuilding and expanding our Genesys environment, incorporating more robust capabilities like Workforce Management (WFM) and AI. The position requires troubleshooting, onboarding new service lines and clinics, and handling a significant volume of new request

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Full-time, Contract

Senior Genesys Cloud Solutions Architect

Remote

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10d ago

Role Summary This remote role requires a highly experienced Solution Design & Configuration Subject Matter Expert (SME) with Tier IV-level proficiency in designing and configuring Audiocare solutions within Genesys Cloud Contact Center platforms. The candidate will collaborate with stakeholders to implement secure, scalable, and reliable contact center architecture, ensuring optimal platform performance and integration. This position involves leading technical design efforts, configuring core f

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Third Party, Contract

Depends on Experience

Cloud Architect (Genesys)

Hartford, Connecticut

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Yesterday

Role: Genesys Cloud Architect Location: Hartford, CT Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms. Key Skills: Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (

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Contract, Third Party

$40 - $60

Genesys Cloud Integration Architect with Intradiem expertise

Hybrid in Charlotte, North Carolina

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2d ago

Senior Technical Analyst Genesys & Intradiem Integration and SupportCW-Info Systems Architect IV The Information Systems Architect develops multiple types/categories of software architecture and operating systems for running end user applications. Working under minimal supervision, this job develops complex architectural guidelines, specifications and technical standards related to current and future end user requests. This job is considered a subject matter expert in the Information Systems Ar

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Contract

Depends on Experience

Genesys Cloud Architect / Lead / Developer

East Hartford, Connecticut

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15d ago

Role: 1 Title: Genesys Cloud Architect Location: Hartford, CT, Springfield, MA or Boston, MA(Day 1 Onsite) Long term opportunity Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center pl

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Third Party, Contract

Depends on Experience

Genesys Architect

Springfield, Massachusetts

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10d ago

Job title: Genesys Architect Indicative Skills Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AIenabled CX features such as bots and agent assist. Detailed Job Description: Responsibilities Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and int

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Contract, Third Party

70 - 75

Genesys Developer/Architect

Oak Brook, Illinois

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Today

Job#: 3038086 Job Description: Genesys Developer/Architect Location: Oak Brook, Illinois (Remote) Role Overview We are seeking a Genesys Developer/Architect to support our contact center operations. This role involves rebuilding and expanding our Genesys environment, incorporating more robust capabilities like Workforce Management (WFM) and AI. The position requires troubleshooting, onboarding new service lines and clinics, and handling a significant volume of new requests and tickets. Key Re

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Full-time

Genesys Cloud CX Engineer 68941 - REMOTE

Remote

•

Today

Genesys Cloud CX Engineer We have an Immediate need for a Genesys Cloud CX Engineer for our clients team. The ideal candidate has experience with Genesys Implementation including migration from on premise to cloud environments. Location: 100% Remote For Immediate Consideration: Dharmendra - PRIMUS

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Contract, Third Party

Genesys Engineer : Remote Role : W2

Remote

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15d ago

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

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Contract

Depends on Experience

Genesys Cloud Support Engineer

Remote

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Yesterday

Key ResponsibilitiesManage and resolve L1/L2 support tickets within defined SLAs.Troubleshoot Genesys Cloud CX issues related to routing, queues, IVR, Architect flows, integrations, and user access.Monitor platform performance and proactively identify operational issues.Perform configuration updates, user administration, and routine maintenance activities.Support incident, problem, and change management processes.Coordinate with vendors and internal teams for issue escalation and resolution.Main

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Contract

Depends on Experience

Genesys Cloud Support Engineer

Remote

•

Yesterday

Location - RemoteWe are seeking aGenesys Cloud Support Engineer to provide operational support, incident management, troubleshooting, and administration for Genesys Cloud CX environments.The role involves handling support tickets, monitoring platform health, resolving issues, and collaborating with business and technical teams to ensure high service availability.Experience25 years of Genesys Cloud CX support, administration, or contact center operations experience.Key ResponsibilitiesManage and

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Full-time

Depends on Experience

Genesys Engineer

Remote

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4d ago

Required Technical Skills The candidate must bring proven hands-on expertise across the following areas: Contact Center Platforms Deep working knowledge of Genesys Cloud CX, including call routing, IVR/Voice flows, APIs, and platform administration. Experience with Intradiem''s workforce automation capabilities, including real-time agent management and integration with contact center platforms, is required. Integration & Architecture Demonstrated experience designing and documenting enterprise

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Contract

Depends on Experience

Genesys Cloud Architect

East Hartford, Connecticut

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Yesterday

Genesys Cloud ArchitectIntroduction:As a Genesys Cloud Architect, you will be responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. You will lead the architecture for omnichannel routing, IVR/ACD flows, integrations, and security, working closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms. Responsibilities:Solution architecture and technical design of the CX transformation on Genesys C

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Contract, Third Party

Depends on Experience

Senior Technical Analyst – Genesys & Intradiem Integration / Support

Hybrid in Charlotte, North Carolina

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4d ago

Senior Technical Analyst Genesys & Intradiem Integration / Support Charlotte, NC 1+ year contract 50% hybrid The candidate must bring proven hands-onexpertiseacross the following areas: Preferred Qualifications- Genesys Cloud CX certification is strongly preferred. Prior experience inafinancialservicesor similarly regulated industry is a plus. Familiarity with Agile or hybrid delivery methodologies and experience supportinghypercareand post-deployment stabilization in enterprise environments

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Contract, Third Party

70 - 75

Development Manager - Contact Center Genesys Cloud

Columbus, Ohio

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Today

Genesis10 is currently seeking a Development Manager for a contract to hire position with a Regional Financial Institution located in Columbus, OH. Pay Range: $64.00 - $66.00/hr. based on experience We are seeking an experienced Development Manager to lead a team of 5+ software developers in delivering high quality solutions within an Agile environment. This role is responsible for coaching and guiding developers, establishing and enforcing best practices, facilitating peer code reviews, and ens

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Full-time

USD 64.00 - 66.00 per hour

Genesys Development Lead

Jacksonville, Florida

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Genesys Development Lead for a contract assignment with one of our premier Healthcare Services clients in Jacksonville, FL. ( Hybrid schedule, 2-3 days in Jacksonville Office) Responsibilities : Drive the architecture, development, migration, and optimization of Genesys Cloud IVR solutions. Lead development efforts, mentor teams, and ensure best practices in IVR call flow engineering, outbound campaigns, and CRM integrations. L

Contract

USD 60.00 - 65.00 per hour

Senior Technical Analyst - Genesys & Intradiem Integration and Support

Charlotte, North Carolina

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Today

Senior Technical Analyst - Genesys & Intradiem Integration and Support / Information Systems Architecture / Hybrid (3 Days Onsite) / Charlotte, NC Our client is a leading organization within the financial services industry. Based out of Charlotte, NC, they are looking to hire a Senior Technical Analyst - Genesys & Intradiem Integration and Support on a contract basis. This is a 6-month engagement with the potential for extension. This is an opportunity to play a critical role in modernizing and

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Contract

$70 - $82

Genesys Technical Specialist

Tysons, Virginia

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Today

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys techni

Full-time

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