Genesys Jobs in Illinois

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Genesys Developer

TECH-NET, INC

•

Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 12 days ago

Genesys CX Architect (IVR)

Resource Point LLc

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Remote

Third Party, Contract

Title: Genesys CX Architect (IVR) Location: Remote Duration: 12 months with possible extension. Technology Consultant Job Description: Plan, develop, test and implement Contact Center solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Maintain the broadest range and depth of knowledge in the Contact Center re
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Posted 18 days ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 4 days ago | Updated 3 hours ago

Genesys Cloud Infrastructure Architect

Trident Consulting Inc.

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Remote

Third Party, Contract

Position: Genesys Cloud Architect Job Location: Remote - PST Job Type: Contract Required Skills: Proven 15+ years of experience with Genesys Cloud. Strong background of 15+ years in designing and deploying scalable, cloud-native architectures. Expertise in data quality, governance, and integration best practices. Excellent problem-solving, communication, and collaboration skills. Ability to thrive in a hybrid work environment and manage multiple priorities. Demonstrated commitment to continuo
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Posted 21 days ago | Updated 3 days ago

Project Manager with Genesys & Datawarehouse

AmmaluIT

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Remote

Contract, Third Party

Project Manager with Genesys and Data Warehouse Remote 12+ Months Long Term Contract Data ware housing exp is a must. Genesys cloud. 60%- 70% business. 40% technical. Capable of running a project. Required qualifications: Strong cross-functional communication skills, both business and IT Technical project management and ownership Change control and testing management Enterprise data warehouse experience Business operational and historical reporting Preferred qualifications: Contact center exper
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Posted 4 days ago

CCaaS Business Analyst with Genesys Experience

Visionary Innovative Technology Solutions

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Remote

Full-time

Role: CCaaS Business Analyst ( Genesys, Five9, Amazon Connect, Zendesk, Nice etc) <>Location: US and Canada (100% Remote)Duration: Full Time <>Job Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and c
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Posted 12 days ago | Updated 3 days ago

Technical Lead / Architect - CCaaS implementation for BCX

Telus International Digital Solutions LLC

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Remote

Full-time, Third Party

Role Overview: We are seeking a talented and experienced Solution Architect and Technical Lead to spearhead the CCaaS (Contact Center as a Service) implementation for our prestigious clients. This role will require a deep understanding of contact center technologies, cloud-based solutions, and the ability to lead a team of technical experts to deliver top-notch implementations. Key Responsibilities:Requirement Gathering: Work closely with clients to understand their business needs and requiremen
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Posted 6 days ago

Voice Systems Engineer - Avaya

Boston Technology Corporation

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Remote

Contract

5+ years experience in Voice Technologies and experience in management of Avaya Aura suite of products including CM, AES, SMGR, SM, SBC, Messaging and integration with Genesys.
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Posted 31 days ago | Updated 13 days ago

CRM Lead - Oracle Service Cloud (OSC)

TechDigital Corporation

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Remote

Third Party, Contract

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud c
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Posted 27 days ago | Updated 27 days ago

Sr Software Engineer II (Hybrid)

Principal Financial Group

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Remote or Des Moines, Iowa, USA

Full-time

What You'll Do We're looking for an experienced, Senior Software Engineer to join our Worksite Personal Investing team. As we embark on building an innovative greenfield platform, we are seeking an experienced Technical solutions leader (individual contributor) to design, develop, and maintain software solutions that support wealth management platforms and client-facing applications specifically for our advising and servicing platform, enabling omni-channel, AI-powered, and deeply integrated se
Posted 2 days ago | Updated 12 hours ago

Application Development Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems.Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applicat
Posted 60+ days ago | Updated 12 hours ago

Business Systems Analyst - Contact Center Technology

AVA Consulting

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Remote

Contract

AVA Consulting is seeking a Business Systems Analyst - Contact Center Technology Location: Remote U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: We are looking for a seasoned Business Systems Analyst with deep experience in contact center technology, especially Genesys Cloud, and a strong track record of supporting or implementing back-office routing frameworks. In this role, you ll serve as a key partner t
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Posted 33 days ago | Updated 18 hours ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

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Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 4 days ago | Updated 8 hours ago

Voice Technology, Strategy & Analytics Manager

Allstate Insurance Company

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Texas, USA

Full-time

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Voice Technology, Strategy & Analytics Manager is resp
Posted 60+ days ago | Updated 12 hours ago

Sr IT Principal Architect - AI Solutions

Maximus, Inc.

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Remote

Full-time

Description & Requirements As an Sr. IT Principal Architect, AI Solutions, you'll serve as the strategic technical lead and right-hand to the Customer Experience/Conversational AI Product Owner, driving the architectural vision for scalable, repeatable customer experience solutions. You'll lead product and capability design, ensure alignment with organizational priorities, communicate technical roadmaps to stakeholders, and architect enterprise-grade solutions that transform customer experiences
Posted 4 days ago | Updated 3 hours ago

Senior Cyber Security Engineer II (Customer Engagement Technology)

Walgreens

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Deerfield, Illinois, USA

Full-time

Job Description Job Summary Protect Customer Engagement Technology (CET) organization's systems, networks, and data from cyber threats that include but not limited to Contact Center Platforms, Genesys, IVRs, Chat VA, 2 Way SMS, CPM, Salesforce and other as needed. Responsible for building, designing, documenting, implementing, maintenance and managing complex security solutions, as well as conducting threat assessments, vulnerability analyses, and incident response. Staying up to date on the l
Posted 59 days ago | Updated 12 hours ago

IT Support Specialist II - REMOTE (AZ & TX)

DriveTime

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Remote or Dallas, Texas, USA

Full-time

What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at th
Posted 38 days ago | Updated 8 hours ago

Avaya Solutions Architect (Voice Transformation Expert)

Brezo Business Solutions LLP

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Remote

Contract

Title: Avaya Solutions Architect Voice Transformation ExpertLocation: Remote Duration: 12-24 months+ Job Description:We re hiring a senior Avaya Solutions Architect with deep expertise in Avaya Aura, CM, SMGR, AES, and IVR systems. This role will lead large-scale voice transition and transformation initiatives, delivering scalable, enterprise-grade contact center architectures. Must-Have Skills: 10+ years of AVAYA architecture experience Expertise in AVAYA Aura, Communication Manager, Session/Sy
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Posted 12 days ago

Avaya Voice Tech Engineer

Caresoft

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Remote or US

Contract

Title: Avaya Voice Tech Engineer Duration: Long Term REMOTE Description: As a Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Nationwide's architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You'll also be accountable for the operational
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Posted 25 days ago | Updated 1 day ago

Network Architect

TIA Infotek Inc

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Remote

Full-time

Job Title: Network ArchitectRemoteDuration: Full-Time | Immediate Start Top 3 Required Skills: Network Design & Architecture Experience Hands-on with Palo Alto Networks, including PCNSE certification Experience with SD-WAN Silver Peak Job Description:We are looking for a highly experienced Network Architect with strong expertise in designing and maintaining complex network infrastructures. The ideal candidate will bring 15+ years of experience in enterprise networking, security, and architectur
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Posted 3 days ago | Updated 3 days ago