Genesys jobs in Illinois

Hybrid in Northbrook, Illinois

•

Today

Job Summary This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth. The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement. The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure se

Full-time

USD 115,440.00 - 173,160.00 per year

IVR Chatbot Developer (Genesys focus)

Remote

•

Today

Requirements: Development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.Thorough understanding of Genesys Framewor

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Third Party, Contract

Depends on Experience

Genesys Cloud Administrator - Call Center

Remote or Ogden, Utah

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Today

RESPONSIBILITIES: Kforce has a client in Ogden, UT is seeking a highly skilled and detail-oriented Call Center Systems Administrator to oversee the installation, maintenance, and administration of all call center software and infrastructure. This role is critical to ensuring the stability, performance, and security of systems supporting customer service operations. Key Responsibilities: * Install, maintain, and administer the Genesys Framework Suite and agent desktop, including call routing pro

Contract

$85,000 - $100,000 hourly

GENESYS CLOUD EVENING/LATE NIGHT OPERATIONS MGR

Remote

•

Today

Please Let me know your Interest and rate for this position. Phone/Skype Hire. Remote Location: Remote (Evening/late night UC/CC Technical Operations Manager) Duration: 12+ months Evening/late night UC/CC Technical Operations Manager Requirements: , pass a drug screening, background check, and Public Trust Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support ex

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Contract

$60+

Genesys Cloud Architect

Remote or Hybrid

•

Today

Job Title: Genesys Cloud Architect Location: Remote Contract: 6+ Months & extendablePay Rate: $63/hr on W2/Danta Technologies Payroll (OR) $75/hr on C2C-Corporation-To-CorporationEducation Requirements Any Graduate Bachelor s degree in IT or related field preferredExperience 8+ years in Genesys Contact Center T-Level: T2Soft Skills Excellent verbal and written communication Strong documentation skills Proficient in MS Office (including MS Project and Visio)Certifications Google Cloud Platform C

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Contract

$60 - $63 hr

Genesys Workforce management (WFM)

Remote

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17d ago

We re looking for a skilled Genesys WFM to be part of our team. This is a 12-month contractual role and is fully remote. Genesys Workforce management (WFM) specialist with following responsibilities: Forecasting: Create accurate staffing plans that account for projected contact volumes and average handle times, considering various agent skills and skill levels. Scheduling: Develop and manage schedules that optimize work performance to achieve operational goals. Real-time Adherence: Monitor rea

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Contract

Depends on Experience

Genesys Chatbot consultant/IVR Developer- Remote

Remote

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15d ago

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers. Hello, Hope you are doing well! Please do let me know if you are interested in the below role we have with our client. Please share me your updated resume. Genesys Chatbot consultant 12 Months Contract Minimum Remote Video hire Responsibilities - Minimum 3-5 years of application de

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Contract, Third Party

Depends on Experience

Genesys Cloud Contact Center Tier III Engineer

Remote

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18d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Terraform expert for Genesys Cloud CC

Remote

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18d ago

Are you a CI/CD wizard with Terraform and GitHub?We re searching for a Genesys Cloud Contact Center expert who has significant experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. Location: Remote1 Year + Contract Infrastructure as Code (IaC) Terraform Fundamentals Writing and organizing Terraform configuration files (.tf) Understanding Terraform state files and workspaces Using Terraform variables, outputs, and modules Managing Terraform remote

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Contract

Depends on Experience

Business Systems Analyst (BSA) - Genesys Cloud CX Migration

Remote or Hybrid

•

Today

We are seeking an experienced Business Systems Analyst (BSA) to support a large-scale phone system migration to Genesys Cloud CX. This role requires a hands-on professional with proven success in contact center technology implementations, particularly with Genesys Cloud CX, and deep integration experience with enterprise platforms. The ideal candidate will bring a strong technical background, exceptional stakeholder management skills, and the ability to drive clarity in high-pressure environment

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Third Party, Contract

$70 - $80 per hour

IVR Developer

Remote or New Jersey

•

Today

IVR Developer with Dialog Flow Key Responsibilities: Design, develop, and deploy IVR systems integrated with Dialogflow and Google Cloud Platform Build and maintain XA-based solutions for availability and scale Collaborate with UX/product/engineering teams to define user flows Optimize IVR/NLP workflows and troubleshoot technical issues Ensure system reliability, security, and cloud compliance Document designs and participate across SDLC (Agile) Must-Have Qualifications: 7+ years of experience

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Contract

Salesforce Agentforce Architect

Remote or Hybrid in Dallas, Texas

•

Today

Job Title: Salesforce Agentforce Architect Tax Term: W2/1099 Only Location: Fully Remote Employment Type: Contract About us Conglomerate IT is a certified and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains. Visit us at Our mission is to establish global cross culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of global

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Contract

Avaya Consultant - Migration Experience - REMOTE

Remote or Hybrid in Omaha, Nebraska

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Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Third Party, Contract

Depends on Experience

Senior Voice Engineer

Remote

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9d ago

Immediate need for a talented Senior Voice Engineer. This is a 24+months contract opportunity with long-term potential and is located in Houston TX (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84576 Pay Range: $65 - $69/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Key Skills: T

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Contract

$65 - $69

Service CCaaS Technology Delivery Lead

Remote or Seattle, Washington

•

Today

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services

Full-time

USD 132,500.00 per year

IT Support Specialist II - Remote (AZ)

Remote or Tempe, Arizona

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Today

What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at th

Full-time

Voice Engineer / Contract / Remote

Remote or Pleasanton, California

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Today

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati

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Full-time

73.34/hr - 83.34/hr

Salesforce Health Cloud developer

Remote

•

Today

Title: Salesforce Health Cloud Developer Location: Remote (working PST/CST Hours) Client Industry: Professional Services/Healthcare Compensation: $70-$75/hr. (Contract) We have partnered with our client in their search for a Salesforce Health Cloud Developer to join our Salesforce delivery team. The ideal candidate will design, build, and customize solutions on the Salesforce platform, ensuring scalability, compliance, and alignment with healthcare industry standards. This role requires hands-o

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Contract

$70 - $75 per hour

Jr. Conversational Designer(Telephony)

Remote

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7d ago

Immediate need for a talented Jr. Conversational Designer(Telephony). This is a 06 months contract opportunity with long-term potential and is located in Columbus OH(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84935 Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Design and optimiz

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Contract

$40 - $45

AWS Connect Subject Matter Expert (SME)

Remote

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8d ago

Position Summary: We are seeking an experienced AWS Connect Subject Matter Expert (SME) to lead the design, implementation, optimization, and support of Amazon Connect contact center solutions. The SME will act as a trusted advisor and technical authority, providing expertise in customer experience (CX) transformation, cloud telephony, and integration with AWS services and third-party applications. Key Responsibilities: Solution Design & ArchitectureLead the design and deployment of scalable, s

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Full-time

$120,000+

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Genesys jobs in Illinois, USA