Genesys jobs in Illinois

Remote

•

Today

Location: Remote Title: Sr. Genesys Cloud Engineer Seeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture. Job Specific Duties/Responsibilities: Execute large-scale Genesys Cloud projects, including major upgrades,

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Contract

Depends on Experience

Genesys Developer

Hybrid in Chicago, Illinois

•

Today

One of our clients based in Chicago, IL is seeking an Genesys IVR Developer. Kindly share your resumes ASAP. Experience in Contact Center TechnologiesHands on Genesys Engage, Composer Tool, Genesys Administrator, CME , SIPAbility to design IVR Flows using any Visio ToolsDevelop IVR Callflows using Genesys ComposerHands on Experience on working with JAVA and Spring Boot ApplicationsFamiliarity with Genesys Cloud, Architect

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Third Party, Contract

Depends on Experience

Sr. Genesys Cloud Engineer

Remote

•

Today

Hi Folks, We are Hiring for below role please share me your resume if interested. Role- Sr. Genesys Cloud Engineer Location- Remote Job Description- The ideal candidate will have deep expertise in Genesys Cloud architecture. Job Specific Duties/Responsibilities: Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rolloutsProvide expert level support and guidance for complex technical challenges for Genesys Cloud, including troubleshooting, systems inte

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Contract

$50 - $54

Genesys Cloud Engineer

Remote or McLean, Virginia

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Genesys Cloud Engineer in McLean, VA. Job Specific Duties/Responsibilities: * Genesys Cloud Engineer will execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts * Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning * Mentor and lead other engineers fostering a collaborative environment by providin

Contract

$59.50 - $75.00 hourly

Senior Telecom Engineer (Genesys)

Chicago, Illinois

•

Today

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Title : Senior Telecom Engineer (Genesys) Location: Chicago, IL Remote Duration of project : Full time role Job Summary Client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to

Full-time

USD 120,000.00 - 140,000.00 per year

Sr. Genesys Cloud Engineer

Remote

•

Today

Title: Sr. Genesys Cloud Engineer Location: REMOTE Duration: 6+ Months Contract to hire TN, EAD Video Interview Job Description (must be able to get US government security clearance..) Seeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization ofGenesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams. The ideal candidate will have deep expertise inG

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Contract

55 - 58

Genesys Workforce Management

Remote

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20d ago

Job Title: Genesys Workforce ManagementLocation: 100% RemoteDuration: long term contractJob Description: WFM specialists play a crucial role in ensuring the right number of employees with the right skills are in place at the right time, contributing to the overall success of the contact center and the organization's ability to meet customer demands in an efficient and cost-effective manner.Key ResponsibilitiesDevelopment: Develop the guide and approach and then execute the implementation.Flexibi

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Contract, Third Party

Depends on Experience

Genesys Contact Center engineer l Cloud certified

Remote

•

7d ago

Genesys Contact Center Cloud Certified Engineer Remote | Mon Fri, 8:00 AM 5:00 PM ET We are seeking a Genesys Contact Center Cloud Certified Engineer to support a enterprise Unified Communications / Contact Center (UC/CC) environment in a key functional engineering capacity. This role focuses on platform design, API integrations, and enterprise contact center architecture support. Required Qualifications Active Genesys Contact Center Cloud CertificationStrong hands-on experience with Genesys AP

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Contract

Depends on Experience

Genesys Cloud Administrator

Remote

•

12d ago

Working Hours: Overnight & weekend coverage, such as a Wednesday through Sunday work weekJob Description:The Genesys Cloud Administrator is responsible for the maintenance, monitoring, and optimization of the Genesys Cloud CX platform to ensure a reliable, high-quality experience for our contact center operations. This role supports multiple business teams by implementing routing logic, managing user profiles, monitoring system performance, and troubleshooting issues to maximize efficiency and c

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Contract

45 - 55

Genesys Cloud AI Architect

Remote

•

7d ago

Phone/Skype Hire. Remote Location: Remote Duration: 12+ months Clearance: and pass drug screening, background check, and Public Trust background investigation Required Skills: Core Platform & Certifications Genesys Cloud CX Professional Certification Genesys Cloud AI Digital Bots & Knowledge Certification Genesys Cloud Developer or Architect Certification Hands-on experience with: o Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots) o Digital Bots: Development, deployment

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Third Party, Contract

Genesys Engineer 100% Remote

Remote

•

6d ago

Genesys Engineer - Remote Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts -Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning -Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team. -Accountable for the

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Full-time, Part-time, Third Party, Contract

Genesys AI SME Engineer

Remote

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7d ago

Genesys AI SME Engineer Remote | 12+ Months | ASAP Start Public Trust Clearance Eligible Seeking a strong engineer who has built and deployed enterprise-grade AI within contact center environments. We are hiring a Genesys AI Subject Matter Expert with strong hands-on experience in Genesys Cloud CX and Agentic/Generative AI solutions for CX automation. Core Platform Expertise Genesys AI Studio (AI Guides, Virtual Agents, Copilot)Digital Bots, Knowledge Workbench, Intent MinerArchitect flows & AP

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Contract

Depends on Experience

Five9 Technical Trainer

Remote or St. Louis, Missouri

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Five9 Technical Trainer in Saint Louis, MO. Overview: We are seeking a detail-oriented Technical Training Specialist to assist on the rollout of the Five9 Intelligent Cloud Contact Center and manage this critical function. This role begins with a massive deployment phase-onboarding 200 call centers in the East Region by year-end-before shifting focus to the West Region. Once the initial migration is complete, you will transition into an o

Contract

$90,000 - $120,000 hourly

Configuration Analyst (Remote)

Remote or Nashville, Tennessee

•

Today

Description We are looking for an experienced Configuration Analyst to join our team on a long-term contract basis. This role requires expertise in managing Genesys Cloud systems and ensuring the smooth operation of configuration data tables and schedules. The successful candidate will play a vital role in optimizing processes and maintaining compliance within a dynamic healthcare environment. This position is fully remote but based out of Nashville, Tennessee. Responsibilities: Manage and main

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Contract

USD 45.67 - 52.88 per hour

Sr Analyst

Aurora, Illinois

•

Today

Description We are looking for an experienced Sr Analyst to join our team in Aurora, Illinois, on a Contract to permanent employment basis. In this role, you will act as a vital link between technology, operations, and strategic business initiatives within the manufacturing industry. You will be instrumental in enhancing analytics, improving workflows, and driving impactful decision-making processes. Responsibilities: Serve as the primary business owner for telephony and quality assurance syste

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Full-time

USD 55.41 - 64.16 per hour

Customer Service Representative - Remote

Remote

•

Today

Title: Customer Service Representative Location: Remote Duration: 6+ Months contract Description: Role will be remote and will support West Coast bottlers. Our team s hours are 7:30 a.m. to 7:30 p.m. (ET), and this role would work a shift later in that window, although first few weeks of training may be scheduled earlier. (9-5PM or 10:30-7:30 w/1 hour lunch break) Candidate can reside anywhere in U.S., and we will provide a laptop for the duration of the assignment. Job Description Summary The

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Contract

$20 - $24

Director, Enterprise PMO

Remote

•

Today

Description & Requirements Maximus is seeking a Director, Enterprise Program Management Office (EPMO) to support complex projects, business operations and client initiatives. The ideal candidate will possess strong leadership and project management skills, experience with complex technical projects, and the ability to collaborate across teams for timely, high-quality delivery. If you thrive in a fast-paced environment and excel at managing cross-functional projects, we encourage you to apply. Th

Full-time

USD 150,000.00 per year

Mgr Applications

Hybrid in Northbrook, Illinois

•

Today

Job Summary The IT Application Manager - Customer Service is responsible for the overall management and strategic oversight of the organization's Contact Center as a Service (CCaaS) platform. This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth. The manager will lead efforts to identify and implement AI and automation capabilities to streamline op

Full-time

USD 134,000.00 - 201,000.00 per year

Full Stack Engineer - Google Deployed Engineer (AGBG)

Remote or Chicago, Illinois

•

Today

WHO WE ARE: A leading partner to the world's major cloud providers, including AWS, Azure, and Google. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most and offers huge growth opportunities for you! Our Cloud First group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applicat

Full-time

USD 70,350.00 per year

(Telecom) Lead Software Engineer

Remote

•

Today

Telecom Senior Software Engineer will design, build, and maintain software and systems for communication networks, focusing on coding, testing, integrating, and optimizing network performance, security, and user experience, working with API's, protocols, hardware, and cross-functional teams to ensure reliable, efficient data exchange. Key responsibilities include developing applications, automating tasks, troubleshooting, and documenting specifications for complex systems. Key Responsibilities

Full-time

USD 93,955.00 - 159,725.00 per year

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Genesys jobs in Illinois, USA