Genesys jobs in Madison, WI

Salesforce Functional Architect - Genesys

Hybrid in Middleton, Wisconsin

•

Yesterday

Our client is looking for a Functional Architect. This person is a key member of the IT team responsible for defining and governing the technical vision for the Customer Experience ecosystem. This role will lead architecture and roadmap planning with Salesforce positioned as a strategic CRM platform within an evolving Customer 360 architecture. The ecosystem includes integrated contact center technologies (e.g., Genesys Cloud) and enterprise data platforms (e.g., Snowflake) to enable end-to-end

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Full-time, Third Party

$140,000 - $180,000

Genesys Agentic AI SME

Remote

•

Today

Hi Greetings from BizTech Fusion! We are seeking for a Genesys Agentic AI SME with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation. Position Title: Genesys Agentic AI SME Location: Remote (US Region, Eastern Time) Duration: 12 Month Contract with possible renewal Tax: W2, 1099 Job Description Required Skills Core Platform & Certifications Genesys Cloud CX Professional C

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Contract

Up to $65

Genesys CX Enablement & Strategy Architect

Remote

•

Today

Overview LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform expertise with strategy and advisory capabilities. The position is remote. The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement an

Contract

USD 175,000.00 - 225,000.00 per year

Genesys Cloud Contact Center Engineer Tier III

Remote

•

Today

Hi Greetings from BizTech Fusion! We are seeking an experienced Genesys Cloud Contact Center Engineer (Tier ) to design, implement, support, and optimize enterprise contact center solutions built on Genesys Cloud CX. This role involves advanced troubleshooting, system integration, automation, and collaboration with cross-functional teams to ensure high availability and performance of contact center services. Position Title: Genesys Cloud Contact Center Engineer Tier Location: Remote (US Region

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Contract

Up to $58

Genesys Cloud Architecture

Remote

•

9d ago

Job Title: Genesys Cloud Architecture Location: Remote Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, conf

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Contract, Third Party

Depends on Experience

Genesys PureConnect - Solution Architect - W2 - Contract - Long Term - US - Remote

Remote

•

2d ago

Job Title: Solution Architect Location: MN or Remote Duration: Long Term Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure Experience with enterprise integration platforms and m

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Contract

55 - 60

Genesys/Contact Center/CX Solution Architect

Remote

•

3d ago

Job Title: Solution Architect Location: MN or Remote Duration: Long Term Job Description: Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure Experience with enterprise integratio

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Contract

Depends on Experience

Genesys Cloud Architecture

Remote

•

3d ago

Job Title Genesys Cloud Architecture Job Location Remote Duration 12months Job Description Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (Preferred) Skills required Experience in migrating contact

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Third Party, Contract

Depends on Experience

Senior Genesys Cloud Engineers

Remote or Hybrid in Virginia

•

Today

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

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Third Party, Contract

Genesys Contact Center engineer l Cloud certified

Remote

•

16d ago

Genesys Contact Center Cloud Certified Engineer Remote | Mon Fri, 8:00 AM 5:00 PM ET We are seeking a Genesys Contact Center Cloud Certified Engineer to support a enterprise Unified Communications / Contact Center (UC/CC) environment in a key functional engineering capacity. This role focuses on platform design, API integrations, and enterprise contact center architecture support. Required Qualifications Active Genesys Contact Center Cloud CertificationStrong hands-on experience with Genesys AP

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Contract

Depends on Experience

Genesys AI SME Engineer

Remote

•

16d ago

Genesys AI SME Engineer Remote | 12+ Months | ASAP Start Public Trust Clearance Eligible Seeking a strong engineer who has built and deployed enterprise-grade AI within contact center environments. We are hiring a Genesys AI Subject Matter Expert with strong hands-on experience in Genesys Cloud CX and Agentic/Generative AI solutions for CX automation. Core Platform Expertise Genesys AI Studio (AI Guides, Virtual Agents, Copilot)Digital Bots, Knowledge Workbench, Intent MinerArchitect flows & AP

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Contract

Depends on Experience

Digital Solution Architect

Madison, Wisconsin

•

Today

AE Business Solutions is seeking a Solutions Architect with Salesforce platform architecture experience! The Solutions Architect will lead architecture and roadmap planning with Salesforced positioned as a strategic CRM platform. *No C2C inquiries, please Some key responsibilities: Define and guide the Salesforce platform strategy and roadmap within the broader Customer 360 ecosystem, supporting architectural analysis and decision-making around data ownership, system boundaries, and the phased

Contract

IVR Tester

Remote

•

Yesterday

Role: IVR Tester Location: Remote Duration: Long-term/Fulltime Implementation Partner: Infinite Computer Solutions JOB DESCRIPTION: IVR Tester Job Description Core Responsibilities Test IVR call flows (menus, prompts, routing logic)Validate voice prompts, grammar, and pronunciationCheck Dual Tone Multi Frequency (DTMF) inputs (keypad responses like Press 1 for support )Verify call routing to the correct departments or agentsIdentify bugs, delays, or incorrect responsesPerform regression testin

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Full-time

$80,000 - $90,000

Urgent Opening - IVR Tester - Remote

Remote

•

Yesterday

Hello, Hope you are doing great. Please let me know your interest for the below mentioned requirement: Role: IVR Tester Location: Remote Duration: Long-term/Fulltime About Infinite: Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes. With deep expertise in telecommunications, healthc

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Full-time

$60,000 - $80,000

Forward Deployed Engineer

Remote

•

9d ago

About Humach: Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the worlds most customer-centric digital workforce, we blend cutting-edge LLMs, voice biometrics, and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients, were scaling fast and need talented engineers to help us deliver impact. Role Overview: As aForward Deployed Engineer (FDE)at Humach, you will work at the intersection of softwa

Full-time

Depends on Experience

Five9 Technical Trainer

Remote or St. Louis, Missouri

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Five9 Technical Trainer in Saint Louis, MO. Overview: We are seeking a detail-oriented Technical Training Specialist to assist on the rollout of the Five9 Intelligent Cloud Contact Center and manage this critical function. This role begins with a massive deployment phase-onboarding 200 call centers in the East Region by year-end-before shifting focus to the West Region. Once the initial migration is complete, you will transition into an o

Contract

$90,000 - $120,000 hourly

Software Engineering Senior Advisors- Hybrid

Remote or Plano, Texas

•

17d ago

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Lead application and services Quality Assurance, development, and design while interfacing with and steering our vendor partner consultants; Deliver reliable and secure software solutions meeting operational specifications required through the development of system logic; Review and validate developed code from othe

Full-time

Senior Business Systems Analyst

Remote

•

Yesterday

Job role: Senior Business Systems Analyst Location: Remote Duration: 2 months Overview We are seeking a highly skilled Senior Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role is responsible for gathering and documenting business requirements, advising on best practices and standards, evaluating potential solutions and costs, and ensuring successful delivery of initiatives from inception through completion. The ideal candi

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Contract

Depends on Experience

Product Forward Deployed Engineer, ITSM & CCaaS (Senior/Lead/Principal)

Remote or Washington

•

Today

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate

Full-time

USD 117,200.00 per year

Google Cloud Executive Delivery Architect

Remote or Chicago, Illinois

•

Today

We Are: Accenture is a leading partner to the world's major cloud providers, including AWS, Azure, and Google. Accenture Google Business Group (AGBG) focuses on Cloud solutions leveraging Google's Cloud Platform. Our AGBG professionals deliver a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients' businesses in the clou

Full-time

USD 132,500.00 per year

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Genesys jobs in Madison, WI, USA