Helpdesk Jobs in Boston, MA

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Law Firm Help Desk Technician

Motion Recruitment Partners, LLC

•

Boston, Massachusetts, USA

Full-time

This is a full-time, remote opportunity (EST hours) to join a growing technology-forward organization supporting its East Coast operations. The team is looking for an IT support professional to provide front-line technical assistance and maintain smooth IT operations across multiple locations. You'll be working with a wide range of devices and software in a structured and supportive tech environment. If you're passionate about IT support and enjoy being the go-to person for solving end-user issu
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Posted 20 days ago | Updated 8 hours ago

Help Desk

Robert Half

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Remote or Fort Lauderdale, Florida, USA

Contract

Description We are looking for a skilled Help Desk Analyst to join our team in Fort Lauderdale, Florida on a long-term contract basis. This position offers an excellent opportunity to provide technical support and customer service in a dynamic and fast-paced environment. Ideal candidates will demonstrate strong communication skills, technical expertise, and the ability to thrive in a collaborative setting. Responsibilities: Respond to incoming technical support requests and resolve issues promp
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Posted 9 days ago | Updated 9 hours ago

Lab IT Helpdesk | Toronto, Canada | Onsite

Stellent IT LLC

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Boston, Massachusetts, USA

Third Party

Title: Lab IT Helpdesk Location: Toronto, Canada | Onsite Duration: 6-12+ Months Must: Helpdesk setting up conferences and meeting rooms - JIRA AWS / AZURE basic cloud technology experience. Local to Toronto from day 3 years helpdesk experience in biotech, 10+ years of general helpdesk experience in general. Most current project needs to be in Biotech. Lab systems experience preferred BENCH LIMS. General LIMS as secondary if no bench LIMS. Description of Position: Reporting into the Director o
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Posted 5 hours ago | Updated moments ago

Help Desk Analyst II

Robert Half

•

Needham, Massachusetts, USA

Contract

Description Job Summary: We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join our Systems Support team. The ideal candidate will manage escalated technical issues, provide white-glove support to executives, and ensure smooth IT operations across the organization. This role entails a mix of technical expertise, customer service, and team collaboration. Key Responsibilities: Escalation Management: Handle advanced technical issues escalated by ot
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Posted 11 days ago | Updated 9 hours ago

Remote Helpdesk Support Analyst

Apex Systems

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Remote or Quincy, Massachusetts, USA

Full-time

Job#: 2067512 Job Description: Help Desk Technician - Remote Long term Contract Apex Systems is seeking multiple Help Desk Technicians to join the team our team supporting a large Financial Service institution! If you are willing to learn and enhance you technical skills please apply or send your resume to ESSENTIAL DUTIES and RESPONSIBILITIES: Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all c
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Posted 60+ days ago | Updated 1 hour ago

IT Help Desk Support Specialist

SAIC

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Massachusetts, USA

Full-time

Job ID: 2506893 Location: HANSCOM AFB, MA, US Date Posted: 2025-06-23 Category: Information Technology Subcategory: Technical Support Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: Interim Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC is seeking a highly motivated IT Help Desk Support Specialist to join our Cloud One team. The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidate
Posted 6 days ago | Updated 10 hours ago

Junior Helpdesk/Desktop support

A & A Search Staffing LLC

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Boston, Massachusetts, USA

Contract

A good understanding of Windows Desktop AdministrationActive Directory concepts, Domain administration / provisioningDesktop / Laptop client computing are requiredWin 10/11 and Microsoft Office Experience in large scale asset deployments would be beneficialResponsible for answering IT requests via, phone, email, or in person and explaining solutions in technical and non-technical terms to end usersOnsite opportunity in Boston, Back Bay area
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Posted 31 days ago

HelpDesk Analyst 2

Paramount Software Solutions, Inc

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Remote or Atlanta, Georgia, USA

Full-time, Part-time, Third Party, Contract

Job ID: 766268 Job Title: GA DHS - Help Desk Analyst 2 Location: Remote 47 Trinity Avenue SW | Atlanta, GA 30334 Duration: 12 Months Client: State Of GA DHS The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS. *This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position. *State of Georgia resident applicants only. Position Responsibilitie
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Posted 7 days ago | Updated 2 days ago

Epic EMR Help Desk

Talent Groups

•

Remote

Contract

Job Description: Experience providing both Epic EMR Tier 1 and MyChart Tier 1 supportExperience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)Experience writing knowledge base articles and tip sheetsExperience using ticketing systems (in this case ServiceNow experience is preferred)IT awareness & Helpdesk tool experience
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Posted 4 days ago

EMR Help Desk (Epic MyChart)

Talent Groups

•

Remote

Contract, Third Party

Experience providing both Epic EMR Tier 1 and MyChart Tier 1 supportExperience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)Experience writing knowledge base articles and tip sheetsExperience using ticketing systems (in this case ServiceNow experience is preferred)Open to working an 11 am- 8pm CT shift
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Posted 4 days ago | Updated 3 days ago

Spanish Bilingual TIER 1 IT Helpdesk/Customer Support Analyst (Federal Healthcare IT)

Tria Federal

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Remote

Part-time

Customer Support Analyst (Tier 1) Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans. At Tria, we a
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Posted 21 days ago

Help Desk Technician

Virginia Jobs

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Remote or Charlottesville, Virginia, USA

Full-time

The McIntire School of Commerce at the University of Virginia is inviting applications for a Help Desk Technician . As a Help Desk Technician, you will play a vital role in ensuring a seamless technology experience for our faculty, staff, and students. You will be responsible for providing first and second-tier IT support services to resolve issues promptly and ensure smooth access to system data. This position encompasses desktop, mobile, and cloud-based technology support, as well as basic a
Posted 18 days ago | Updated moments ago

Help Desk IT Specialist - Tier 1

Maximus, Inc.

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Remote

Full-time

Description & Requirements The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tie
Posted 5 days ago | Updated 2 hours ago

EHR Helpdesk Analyst -1st Shift -2nd Shift -3rd Shift Lead -

Omega Solutions Inc

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Remote

Third Party, Contract

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities. 1st 7 AM 3:30 PM The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff
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Posted 27 days ago

Help Desk Technician

Nightwing

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Remote or Arlington, Virginia, USA

Full-time

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in th
Posted 42 days ago | Updated moments ago

Help Desk Support Technician

ConsultNet, LLC

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Remote or Jacksonville, Florida, USA

Full-time

Title: Help Desk Support - Level II Location : Jacksonville, FL Target Start Date : ASAP Excellent opportunity to work with a great client in Jacksonville, FL. Many upcoming projects including a deployment and a refresh. A hands on position for a real go-getter! Job Description : Are you passionate about technology and enjoy solving problems? We are looking for a Help Desk Support II specialist to provide high-quality IT support to both local and remote users. This role is ideal for someone wh
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Posted 60+ days ago | Updated moments ago

Help Desk Specialist

Trigent Solutions

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Remote

Full-time

Job Title: Help Desk Clearance Required: Active Top Secret with SCI eligibility Position Overview: We are seeking a qualified Help Desk Specialist to provide Tier I & II support for the NS3 program. This role involves technical troubleshooting, service request management, SCIF security operations, and COMSEC support. The specialist will ensure compliance with ITIL standards and Department of Commerce security protocols. Key Responsibilities: Provide Tier I & II technical support (hardware, softw
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Posted 4 days ago

Epic EMR Help Desk

Talent Groups

•

Remote

Full-time

Epic EMR Help Desk Remote Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature) Experience writing knowledge base articles and tip sheets Experience using ticketing systems (in this case ServiceNow experience is preferred) IT awareness & Helpdesk tool experience
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Posted 4 days ago | Updated 3 days ago

EPIC EMR Help Desk

Talent Groups

•

Remote

Third Party, Contract

Role : EPIC EMR Help Desk Location: Minneapolis, MN Remote Contract Job Description: Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature) Experience writing knowledge base articles and tip sheets Experience using ticketing systems (in this case ServiceNow experience is preferred)
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Posted 5 days ago

IT Help Desk Analyst 1 (evening shift) - HYBRID (2 days per week onsite)

Trinity Health

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Remote or Livonia, Michigan, USA

Full-time

Employment Type: Full timeShift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be in a high volume call center style environment. **Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication. Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems
Posted 12 hours ago | Updated moments ago