ITIL jobs in New York

ITIL Service Management Consultant - (NPW)

Remote

•

Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Application Support Lead

New York, New York

•

10d ago

Application Support Lead NYC, NY Only Local Mandatory Areas Application Support Stakeholder Management ITIL Application Support(Onsite ServiceLead) Role SummaryThe Onsite ServiceLeadwill act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and repo

Easy Apply

Contract

Depends on Experience

Network Analyst in Newark, NJ

Hybrid in Newark, New Jersey

•

26d ago

The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization''s network infrastructure and systems. This role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur. Reports To NOC Shift Sup

Easy Apply

Contract

Depends on Experience

Governance Process Analyst

Jersey City, New Jersey

•

3d ago

Must-Have Skills: Process Analysis, Process Mapping & DocumentationITIL (Change, Incident, Problem, Configuration Management, ITAM)GRC (Governance, Risk & Controls) in Banking/Financial ServicesControls, KPIs/KRIs, Risk & Metrics AnalysisAdvanced Excel for high-volume data rationalizationArcher, ServiceNow, Visio or Lucidchart (preferred)Responsibilities: Analyze and rationalize legacy processes, controls, and metrics.Map processes to ITIL practices and target-state frameworks.Classify KPIs/KRIs

Easy Apply

Contract

$55+

3rd Shift - Desktop Consultant

Newark, New Jersey

•

4d ago

Job Title:3rd Shift - Desktop Consultant Job ID:26-04126 Location: NEWARK, NJ Duration: 05 months OF W2 contract Description: We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop an

Easy Apply

Contract

$54 - $58

Desktop Engineer

Newark, New Jersey

•

Today

Desktop Engineer Location: NEWARK, NJ (On site) Position Type: Contract In Person Interview Short Description: We are looking for a qualified Desktop Engineer for the 2ndd $ 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. Complete Description: This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users, troubleshoot hardware and software problems

Easy Apply

Full-time, Part-time, Contract, Third Party

Global IT Manager/Hybrid Hoboken/End User Support

Hoboken, New Jersey

•

Today

A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experi

Easy Apply

Full-time

$150000 - $160000

SAP Service Delivery Manager

Edison, New Jersey

•

3d ago

Exp. Required: 9+ Years Must Have Technical/Functional Skills Strong knowledge of SAP functional processes across core modules and end-to-end business process flows. Proven experience in SAP support operations, managed services, incident management, service request management, problem management, change and release management. Good understanding of ITIL-based service management practices, SLA/KPI tracking, service reporting, and operational governance. Experience managing global delivery te

Easy Apply

Full-time

140,000 - 180,000

Sr. Data Center Network Engineer - Decommisioning- Hybrid

Hybrid in New York, New York

•

Today

Senior Data Center Network Engineer Contract | Pittsburgh Data Center Decommission Overview We are seeking a Senior Data Center Network Engineer to support a large-scale enterprise data center decommission initiative. This role will focus on planning and executing the retirement of network infrastructure while ensuring production services remain available throughout the migration process. The ideal candidate has strong enterprise routing and switching experience and is comfortable working acros

Contract

75-82/hr

Project Manager - Infrastructure

Hybrid in White Plains, New York

•

12d ago

Job Title Project Manager - Infrastructure Location White Plains, NY Duration 12 months Hours Weekly:37.5hrs/week Hybrid onsite role 3 days Project Overview The Project Manager will be heavily involved in the planning, execution, and oversight of infrastructure projects. This position involves meticulous coordination of project teams, ensuring timely and budget-conscious project delivery, and adeptly managing stakeholder expectations. Collaborating closely with cross-functional teams, vendors,

Easy Apply

Contract

60 - 65

ServiceNow Process Analyst

Remote or New York, New York

•

Yesterday

RESPONSIBILITIES: Kforce has a client in NYC that is seeking a ServiceNow Process Analyst. Key Responsibilities: * Gather and document business requirements for new and existing service requests * Analyze and rationalize service catalog offerings to identify duplication and standardization opportunities * Facilitate workshops and discovery sessions with stakeholders * Design request fulfillment workflows and approval processes * Create user stories, process documentation, and functional require

Contract

$57 - $65 hourly

SolarWinds Monitoring Engineer / NOC Tool Developer

Newark, New Jersey

•

Today

Company Description Job Description Job title: SolarWinds Monitoring Engineer / NOC Tool Developer (Individual Contributor Role - 7x24 NOC Support Environment) Location: Newark, NJ Role Overview: Support the 24/7 Network Operations Center (NOC) by developing, maintaining, and enhancing monitoring tools in SolarWinds (NPM, NTA, NCM, IPAM) to ensure proactive monitoring, alerting, and visibility of network, WiFi, compute, and application infrastructure. Focus on customization, integration, auto

Full-time

IT Support Specialist

New York, New York

•

Today

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our New York office. Description: We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to a

Full-time

USD 33.50 - 53.20 per hour

ITSM Global Lead Consultant

Hybrid in Edison, New Jersey

•

9d ago

We are seeking an experienced IT Service Management (ITSM) Consultant/Contractor to lead the development and execution of a unified, enterprise-wide ITSM strategy that supports consistent, scalable, and high-quality service delivery across a growing global organization. As a key strategic partner, this person will serve as the central point of leadership for ITSM governance, process standardization, operational excellence, and continuous service improvement across multiple regions. The ideal ca

Easy Apply

Contract, Third Party

Depends on Experience

Contract Freshservice IT Tools Developer / Administrator role

Hybrid in New York, New York

•

3d ago

Freshservice IT Tools Developer / Administrator Position Summary We are seeking a Freshservice IT Tools Developer / Administrator to administer, configure, enhance, and support the Freshservice IT Service Management (ITSM) platform. The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities. The ideal candidate combines strong Freshservice administration and development

Easy Apply

Contract, Third Party

Depends on Experience

Site System Administrator

New York, New York

•

Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 100,860.00 per year

SQL DBA L4

Jersey City, New Jersey

•

3d ago

Position:SQL DBA L4 Location: Jersey City, NJ - Onsite 15+ years experience in working in IT services organization. At least 10+ years of SQL DBA experience covering implementation, production support and project work. At least 5+ years of exposure as L3/SME support role. Knowledge and Understanding the ITIL process In client facing role(s) globally for at least 5 years. Excellent communication skills On call support for at least 5 years. Excellent Documentations skills in MS SharePoint

Easy Apply

Contract

Depends on Experience

Manager, IT Service Desk & End User Computing

Tarrytown, New York

•

13d ago

About the RoleOur client is seeking an experienced Manager, IT Service Desk & End User Computing to lead a high-performing technical support organization serving a multi-site healthcare environment. This role is ideal for a hands-on technical leader who enjoys developing teams, improving service operations, and driving meaningful change. You'll oversee Service Desk and End User Computing operations while implementing IT Service Management (ITSM) best practices, improving operational metrics, and

Easy Apply

Full-time

Depends on Experience

IT Vendor Performance Manager

Newark, New Jersey

•

Today

Job Number: 7577 External Description: Job Summary The Vendor Performance Manager is responsible for the performance of the services by the Service Provider. Acts as a technical and functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA's), and proactively manage service delivery in alignment with the performance expectations

Full-time

NOC Network Analyst

Newark, New Jersey

•

Today

Company Description Job Description Job title: Network Analyst (NOC Analyst L3) Location: Newark, NJ Work Type: Hybrid (3 days onsite / 2 days remote) Mode of Interview: Phone and In-Person Position Overview The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems. This role involves providing advanced technical support and resolving network issues while acting as an escalation point for Level

Full-time

ITIL jobs in New York, NY, USA