Contact center jobs in austin, tx

Technical Project Manager (Contact Center Data Migration)

Manor, Texas

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4d ago

Scalable Systems is a USA based Big Data, Analytics and Digital Transformation company focused on vertical specific innovative solutions. By providing next generation technology solutions and services, we help organizations to identify risks & opportunities, achieve operational excellence and to gain an innovative edge. Help with a large contact center platform migration. Ideally, a good communicator with experience in large enterprise projects, data warehousing, technical documentation, and

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Third Party, Contract

Depends on Experience

Contact Center Agent (Remote)

Remote

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3d ago

Customer Service Representative (Remote) Rotation Shift (9 hours) Shift Timing 5:00 AM - 5:00 PM PST Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performan

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Full-time

$16 - $17

Salesforce Architect with Contact Center transformation exp

Remote

•

5d ago

Salesforce Architectwith Contact Center transformation expFranklin, Tennessee (Prefer local but ready for remote for strong candidate) Contract or FTE (Both Available) End Client - Service Sector Experience - 12+ Years Salesforce Architectwith 12 + years of experience inSalesforceArchitecture and delivery. Salesforce Architectfor Contact Center transformation with experience designing scalableSalesforceService Cloud, Automotive Cloud, Experience Cloud and Data Cloud solutions. Own Customer360,

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Contract, Third Party

70 - 75

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

Remote

•

Today

Position Title: Senior Dynamics 365 Contact Center Functional Consultant (CCaaS / Omnichannel SME) Department: IT - Delivery Start Date: ASAP Location: Remote Requirements About CompQsoft Digital Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across the

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Contract

$160,000 - $200,000

Senior Full Stack Software Engineer – Workforce Management & Contact Center Platform

Remote

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5d ago

Senior Full Stack Software Engineer Workforce Management & Contact Center PlatformJob OverviewWe are seeking experienced Senior Full Stack Software Engineers to join a high-impact team building and enhancing a modern Workforce Management (WFM) and Contact Center platform. The ideal candidate will have 610 years of professional software engineering experience with strong expertise across backend and frontend development, cloud-native architectures, AWS, Kubernetes, Docker, APIs, and third-party

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Contract

Depends on Experience

Senior Backend Platform Developer, Contact Center Systems

Austin, Texas

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Today

We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience. The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and u

Full-time

Call Center Supervisor / Manager – Austin, TX

Austin, Texas

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Today

About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous I

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Contract

$35 - $40

Senior Solution Architect

Remote

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Today

Tittle: Senior Solution Architect Location: Remote Duration; 9 Months Education: BS in Computer Science, Information Systems, Engineering, or other related disciplines, or equivalent technical experience/certification. An advanced degree (MS) is preferred but not required. Experience: Must have at least 8 10 years of progressive experience in solution architecture, with at least 3 5 years designing and implementing enterprise-scale contact center or customer engagement platforms in a federal go

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Contract

$160,000 - $180,000

Remote :: Senior Genesys Cloud CX & Epic Healthcare Integration Expert

Remote

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12d ago

Senior Genesys Cloud CX & Epic Healthcare Integration Expert Remote 6+ Months Video Healthcare Integration experience is required Overview A senior consultant to lead a strategic assessment of Genesys Cloud CX and Epic Contact Center/Patient Engagement capabilities for a healthcare organization. This is a consulting and advisory engagement, not an implementation or support role. The consultant will evaluate platform capabilities, identify areas of overlap, and provide recommendations regardin

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Contract, Third Party

65 - 75

Amazon Connect Lead

Remote

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13d ago

Hi, This is Viswanath from Saksoft. I have an exciting opportunity as a Amazon Connect Lead with one of our clients. If you are interested in this opportunity, please share your updated Resume to proceed further. Job Title: Amazon Connect Lead Location: Atlanta, GA (Onsite ) Hire Type: Contract Duration: Long Term Job Description: Primary Technical Skill Contact Center Technical Lead Experience 8 years Role Overview Handle service delivery and ensure performance across all Amazon Connect Imple

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Contract

Depends on Experience

Lead CCAI Engineer

Remote

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7d ago

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Product Owner/Manager with AWS Connect

Remote

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5d ago

Role: Product Owner/Manager with AWS Connect Location: Remote Job Type: C2C/W2/1099 Visa: Any Must have skills: We are seeking a strategic and execution-oriented Senior Product Owner to lead a large-scale AWS Connect Telephony Migration & Modernization Program for a major healthcare payer organization.

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Contract

75 - 80

Cyara Tester

Remote

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20d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

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Full-time

Depends on Experience

Twilio Voice Technical Product Owner - Remote

Remote

•

Today

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Full Stack Software Engineer

Remote

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Today

Job Title: Full Stack Software Engineer- Contact Center / WFMLocation: 100% RemotePosition Type: Long Term ContractWhat Youll DoBuild and ship features across the WFM platform and/or the broader contact center platform, working in close, continuous collaboration with the clients internal engineering team.Participate actively in design discussions and delivery planning, not just implementation - this MVP is explicitly designed to involve engineers in shaping the product, not just coding to spec.B

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Contract

Depends on Experience

BusinessOperations - Customer Service Advocate I

Remote

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3d ago

Immediate need for a talented BusinessOperations - Customer Service Advocate I. This is a 06+ months contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 26-25668 Pay Range: $21 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Respond to rou

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Contract

$21 - $21

Customer Service Representative

Remote

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Today

Customer Service Representative (Remote) Company: Infinite Computer Solutions Location: Remote Schedule: Monday to Friday About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a

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Full-time

$40,000 - $60,000

GENAI CCAS Application Developer

Remote

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6d ago

Job Title: GEN AI CCAS Application Developer Location: Washington, DC Type: Contract To Hire Compensation: $56.23 - $62.00 per hour Work Model: Remote(Quarterly Travel to Gaithersburg, MD) Hours: 40.0 Security Clearance: Ability to obtain a Public Trust Clearance Overview This is a cloud application development role focused on building and enhancing AI-powered contact center solutions using Amazon Connect, Amazon Lex, Amazon Bedrock, and AWS serverless technologies. The developer will create int

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Contract

$56.23

AI Technical Project Manager

Remote

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11d ago

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company''s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing

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Contract

$70 - $80

Engineering Program Manager, Customer Systems

Austin, Texas

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Today

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization.IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T ma

Full-time

Contact center jobs in Austin, TX, USA