Jefferson City, Missouri
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ITSM Technical Consultant Resource Responsibilities 1. Technical Configuration & Verification Review and document configurations of ServiceNow ITSM modules and workflows to ensure alignment with the Common Service Data Model (CSDM) framework and defined business requirements. Validate system integrations between ServiceNow, Active Directory, and Microsoft 3NA (M3NA) to confirm data flow accuracy and integrity. Lead and manage configuration and customization of ServiceNow modules, including: CMDB
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