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Position: ServiceNow CSM Architect Location: Remote (Travel to client site required) Experience: 10+ Years Must-Have Skills:5+ years of ServiceNow CSM Architecture experience Multiple end-to-end ServiceNow CSM/CRM implementations Strong expertise in Case Management, Knowledge Management, Customer Portals, SLAs, Entitlements, and Escalation Workflows Experience leading solution design, architecture, and technical delivery teams Hands-on experience with ServiceNow integrations (CRM, ERP, SAP, Sale
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