This role is critical in managing user support within a 24/7 operational environment. The individual will handle tier 1 to tier 3 support, ensuring that urgent issues are prioritized and addressed promptly. You will collaborate closely with a small team of engineers and have the opportunity to own the entire support process, making a significant impact on user experience. The position requires a self-starter who is adaptable and willing to learn in a dynamic setting. Key Responsibilities: Manage