Shift times: 8am 5pm ET Hybrid position, in office as needed otherwise REMOTE 3 Months Contract to hire - $60k conversion salary Required Skills and Experience Exemplary customer service skills Relevant Bachelors degree or equivalent combination of education and experience At least 3+ years of experience, preferred 5+ years Clear verbal and written communication. Ability to explain technical issues in non-technical terms. Active listening to understand customer concerns fully. Understand