14 results (0 new)
Hybrid in Plano, Texas
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Yesterday
Hi,Hopeyouredoing great! I have urgent requirements forNICECXONE Business Analyst.If you are interested, then please share your resume. Role: NICECXONE Business Analyst Location: Plano, TX- Hybrid Duration: 12+ Months and Contract
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Contract, Third Party
Depends on Experience
Plano, Texas
•
Yesterday
Gather and document business requirements for NICE CXone (IVR, ACD, WFM, Omnichannel) and translate them into functional specifications and user stories.Collaborate with stakeholders, contact center teams, and technical teams to design and optimize customer experience workflows and call flows.Perform data analysis and reporting on contact center KPIs (CSAT, SLA, AHT, call volumes) to drive business insights and improvements.Support system configuration, UAT, and production validation for NICE CX
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Third Party, Contract
Depends on Experience
Plano, Texas
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15d ago
Job Title: Nice CXone Developer Location:Plano TX (onsite) Note: F2F is mandatory for Client round And looking for CX one Scripting experience Try for locals first if not non-locals are also fine (Virtual Interview -client) Job Description: We are looking for an experiencedNICE CXone Developerwith over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, API
Third Party, Contract
Depends on Experience
Hybrid in Plano, Texas
•
Yesterday
Hi,Hopeyou''redoing great! I have urgent requirements forNICECXONE Engineer.If you are interested, then please share your resume. Role: NICECXONE Engineer Location: Plano, TX- Hybrid Duration: 12+ Months and Contract
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Contract, Third Party
Depends on Experience
Plano, Texas
•
Yesterday
Key Responsibilities:Design, configure, implement, and supportNICE inContact(CXone) solutions for contact center operations.Create and manage ACD, IVR, call flows, scripts, and Studio configurations.Troubleshoot and resolve issues related to call routing, agent connectivity, and platform performance.Support integrations betweenNICE inContactand CRM systems (e.g., Salesforce, ServiceNow).Work closely with business stakeholders to gather requirements and deliver contact center solutions aligned wi
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Contract, Third Party
Depends on Experience
Hybrid in Dallas, Texas
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7d ago
Role: Telephony Platform Engineers with NICE CXone Location:Pleasanton, CA &Dallas, TX Onsite NICE CXone / Contact Center Engineer Primary profile they want Typical titles: NICE CXone Engineer NICE CXone Administrator Contact Center Platform Engineer CXone Telephony Engineer NICE InContact Engineer Key skills in resume: NICE CXone Administration CXone Studio scripting IVR call flows Contact center routing Agent configuration Telephony troubleshooting CXone reporting Experience: 5+ years conta
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Contract, Third Party
Depends on Experience
Dallas, Texas
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29d ago
Position: Architect with NiCE CXone Location: Dallas, TX Duration: Long term Description: Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage. Looking for experience in, Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVoxDevelop High Level Design and Low Level Design, including data flow diagrams and routing plans.Ensuring scalability, high availability, disaster recovery, and compliance in ar
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Contract
$60 - $70
Plano, Texas
•
Yesterday
Design, configure, and implement NICE CXone solutions including IVR, ACD, routing, WFM, and omnichannel capabilities.Develop and optimize call flows, scripts, and automation to enhance customer experience and operational efficiency.Integrate NICE CXone with CRM systems, APIs, and third-party applications ensuring seamless data flow and functionality.Troubleshoot production issues, perform system upgrades, and ensure high availability, performance, and reliability of the platform.Collaborate with
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Third Party, Contract
Depends on Experience
Plano, Texas
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11d ago
Job Title: NICE CXone DeveloperLocation: Plano, TX (Onsite)Duration: Contract Job Description:Looking for an experienced NICE CXone Developer with strong hands-on experience in CXone Studio scripting and contact center solutions. Key Skills: NICE CXone / NICE inContact CXone Studio scripting (IVR, ACD, call flows, routing) APIs & Integrations (REST, Web Services) JavaScript, JSON, XML Omnichannel Contact Center experience CRM integrations (Salesforce / ServiceNow / Zendesk) Knowledge of VoIP, SI
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Contract
$50 - $55
Remote
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6d ago
Job Title: Nice CXone Developer Location:Plano, TX (Remote) Job Description: We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows. Required Skills & Qualifications 10-12+ years of hands-on experience with NICE CXone platform.Strong proficiency in NICE Studio
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Contract, Third Party
Depends on Experience
Remote
•
12d ago
About the Role: We are seeking a highly skilledNICE CXone IVR Leadto drive the design, development, and optimization ofIVR (Interactive Voice Response) solutionson the NICE CXone platform. The ideal candidate will have extensive experience inCXone Studio, IVR call flows, ACD, speech analytics, bot integrations, and omnichannel contact center solutions. Key Responsibilities: Design, develop, and enhanceIVR call flowsusingNICE CXone Studio. Lead theend-to-end implementation and integrationof C
Third Party, Contract
Depends on Experience
Remote
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20d ago
Job Title: NICE CXone SME / Technical Lead / ArchitectLocation: RemoteEmployment: W2 or C2C Job Summary:We are seeking a NICE CXone SME / Technical Architect with strong hands-on experience in ACD, IVR, WFM, and QA. The role is responsible for designing, configuring, and optimizing the NICE CXone platform, supporting contact center operations, and leading technical implementations and integrations. Key Responsibilities: Configure and manage NICE CXone ACD, IVR, Omni-channel routing (voice, chat,
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Contract, Third Party
Depends on Experience
Remote
•
Yesterday
Role Summary The NICE CXone SME & Technical Architect owns the endtoend architecture, configuration, and operational excellence of the CXone platform acrossACD & OmniRouting, IVR & Trunking, Admin & Agent Applications, and WFM & QA. This leader translates business goals into scalable contact center designs, guides delivery from discovery through hypercare, audits clients existing NICE CXOne environment and drives measurable improvements in customer and agent experience. The role ishandson(build,
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Full-time, Third Party
Depends on Experience
Remote
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14d ago
Job Title: Nice CXone Developer Location: Plano TX (onsite) Onsite/hybrid/ Remote: Complete Onsite Job Description: We are looking for an experiencedNICE CXone Developerwith over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows. Key ResponsibilitiesSolution Development Design and develop IVR and ACD call flows usingNICE
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Contract
Depends on Experience
