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Today

Job title:- IVR Architect Job location:- Remote position Job description:- Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex). Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications. Develop and maintain a modular IVR componen

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Third Party

IVR Architect

Remote

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5d ago

Job Tittle: IVR Architect Location: Remote Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialog flow CX, Kore.ai, Amazon Lex).Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.Develop and maintain a modular IVR component library to support scalable an

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Contract, Third Party

60 - 65

IVR Product Owner

Remote

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14d ago

NO AGENCY, THIRD PARTY OR VISA CANDIDATES Role: IVR Product Owner Location: Bridgewater NJ, Cary NC, Warwick, RI, Tampa FL preferred Job Description: Serve as Product Owner for IVR Applications that supports Client's Global Customer Service and Operations Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies Own the creative process of generating, dev

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Contract

Depends on Experience

IVR Business Analyst

No location provided

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Today

Job Title : IVR Business Analyst Location : Remote Job in (Mexico / Colombia) Duration : 6 12 Months Looking for resource who is having background on IVR and playing role as Business Analyst. JOB DESCRIPTION Description Technical support and troubleshooting: The analyst diagnoses and resolves system issues, manages workflow, documents work requests, and implements solutions to enhance system functionality. Communication and collaboration: Effective verbal and written communication is essential

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Third Party

$Negotiable

IVR Test Engineer

San Francisco, California

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4d ago

Hi, Job Title: IVR Test Engineer Location: San Francisco, CA Duration: 6 months Job Description: We are seeking an IVR tester with 5 years of experience. The ideal candidate will have experience in the utilities industry and technical experience in analyzing contact center processes end to end, performing functional and performance testing, and collaborating with teams to optimize workflows and system performance Have knowledge on various testing methodologies like functional, regression, E2E

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Full-time

Senior Business Analyst - Telecom & IVR - Charlotte, NC

Charlotte, North Carolina

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Today

Role Title: Senior Business Analyst Telecom & IVR Location: Onsite Charlotte, NC Responsibilities: Experience 8+ years of business analysis experience, with a focus on telecom solutions, IVR systems, and conversational AI. Experience working with Kore AI platforms and telecom-related BSS systems." Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. Strong knowledge of IVR systems, telecom solutions, Prom

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Third Party, Contract

IVR Tester

Dallas, Texas

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8d ago

QA Automation Engineer Location: Dallas, TX Contract : 12+ Months We are looking for a QA Automation Engineer with strong experience in Node.js-based test automation frameworks and a background in Cyara for IVR and call routing testing. This role will focus on building robust automated test suites for voice and digital channels in a contact center environment, ensuring high-quality customer experiences. Key Responsibilities Automation DevelopmentDesign, develop, and maintain automated test scr

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Third Party, Contract

$55 - $60

QA Analyst (Genesys IVR) - Charlotte, NC

Hybrid in Charlotte, North Carolina

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Today

DTS is looking for experienced QA Analyst for a Direct Client position based in Charlotte, NC or Remote Top 3 Soft Skills: Effective communicator Passion for learning new tools/skills Collaborative by nature Top 3 Hard Skills: Python Mobile testing (e.g. Appium) IVR systems Job Description: Responsibilities Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and s

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Third Party, Contract

DOE

Senior Business Analyst Telecom & IVR

Charlotte, North Carolina

•

Today

Experience 8+ years of business analysis experience, with a focus on telecom solutions, IVR systems, and conversational AI. Experience working with Kore AI platforms and telecom-related BSS systems." Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. Proficiency in creating business documen

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Full-time, Part-time, Contract, Third Party

Technical Product Owner (IVR / Contact Center)

New York, New York

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4d ago

The Technical Product Owner (TPO) is responsible for working with the various internal and external business partners to help provide solution design to complex business needs. The Technical Product Owner represents the business needs at the agile team level to ensure the team is delivering the functionality that meets business and client needs. He/she must have past experience working with agile technology teams and have business skills and experience. This Technical Product Owner will be suppo

Full-time

USD 88,000.00 - 147,000.00 per year

IVR Genesys Cloud Developer - DIRECT HIRE

Des Moines, Iowa

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Today

Description GENESYS CLOUD CX IVR DEVELOPER - IMMEDIATE HIRE!! HYBRID - Des Moines Iowa Based POSITION ** 4 DAYS / WEEK ONSITE DES MOINES, IOWA WILL PAY RELOCATION ASSISTANCE PLUS 10-12% BONUS AWESOME FINANCIALLY STABLE COMPANY ! DIRECT HIRE / Permanent FOR THE RIGHT LONG-TERM CANDIDATE, Sponsorship can be provided! UP TO $135K + 10% + BONUSI MMEDIATE BENEFITS/ PROFIT SHARING 401K + RELOCATION ASSISTANCE. Our financially strong & Stable, and GROWING client is looking to hire a Genesys Clo

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Full-time

USD 110,000.00 - 135,000.00 per year

Lead Software Engineer- IVR & Omnichannel APIs

Remote

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Today

Become a part of our caring community and help us put health first Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software d

Full-time

USD 129,300.00 - 177,800.00 per year

IVR Automation Tester with Cyara

Hybrid in Dallas, Texas

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8d ago

Title: IVR Automation Tester with Cyara Location: Coppell, TX - Hybrid Contract : 12+ Months Visa: All Open Required experience: 5+ Years minimum Must have: IVR Testing, Cyara, contact centre testing We are looking for a QA Automation Engineer with strong experience in test automation frameworks and a preferred background in Cyara for IVR and call routing testing. This role will focus on building robust automated test suites for voice and digital channels in a contact center environment, ensur

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Third Party, Contract

Depends on Experience

IVR Developer

Remote or New Jersey

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Today

IVR Developer with Dialog Flow Key Responsibilities: Design, develop, and deploy IVR systems integrated with Dialogflow and Google Cloud Platform Build and maintain XA-based solutions for availability and scale Collaborate with UX/product/engineering teams to define user flows Optimize IVR/NLP workflows and troubleshoot technical issues Ensure system reliability, security, and cloud compliance Document designs and participate across SDLC (Agile) Must-Have Qualifications: 7+ years of experience

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Contract

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