- Location: REMOTE
- # of Positions: 1
- Eligibility: Open
- Client Name / Domain: DX
- Bill Rate: $?? per hour
- Employment Mode: Contract / Corp-to-Corp
- Contract Duration: 12+ mos. Contract
- Experience: 10+ years
- Skills: ServiceNow, ServiceNow WSD, Work Order Management, FSM, EAM, Asset Data Model, SDD, SLA
The Ask? Client is seeking a highly skilled ServiceNow Tech. Architect with hands-on experience implementing Workplace Service Delivery. In this role, she/he must capabilities to digitize workplace operations and visitor management using standard ServiceNow functionality. This includes workplace request management, facilities case management, visitor lifecycle management, self-service portal, kiosk check-in, reservations (OOTB), and workplace reporting.
Roles and Responsibilities:
- Workplace Service Delivery solution aligned to approved business processes Workplace Service Catalog and Request Workflows End-to-End Visitor Management Solution (Registration, Approval, Check-in & Check-out) Employee & Visitor Self-Service Portal Experience Configured Visitor Kiosk Experience Standard Workplace Operational Dashboards and Reports Solution Design Documentation (SDD) and Configuration Documentation.
- Configure Field Service Management to support planning, dispatching, execution, and closure of field work activities, including technician enablement, mobile experience, SLA management, and operational visibility.
- Work Order Management Process and workflows Dispatcher Workspace Configuration Technician Mobile Experience Skills-Based Assignment & Dispatch Configuration SLA & Operational Monitoring Framework Standard Operational Reports & Dashboards Solution Design & Configuration Documentation.
- Implement Enterprise Asset Management capabilities to establish a centralized facilities asset repository supporting asset lifecycle management, maintenance execution, and asset relationships.
- Asset Data Model & Asset Hierarchy Facilities Asset Repository Asset Lifecycle Management Configuration Asset-to-Location & Asset-to-Work Order Relationships Approved Customer Asset Data Migration Asset Health & Maintenance Dashboards Solution Design & Configuration Documentation.
- Establish the foundational integration framework supporting the MVP by defining data movement, integration architecture, connectivity patterns, and future integration readiness.
- Integration Discovery Assessment Report High-Level Integration Design (HLD) Data Flow & Integration Architecture Data Migration & Import/Export Strategy Standard Integration Framework for MVP Integration Configuration Documentation
Skills and Experience:
- CTA Certification is strongly desired.
- Experience configuring ITSM and/or CSM modules
- Experience supporting DevSecOps-aligned Agile teams
- ServiceNow Certified Implementation Specialist (CIS):
- CIS - IT Service Management (ITSM) or
- CIS - Customer Service Management (CSM) or
- CIS - Human Resources Service Delivery (HRSD)
- 4+ years as a ServiceNow Architect
- 10+ years of experience implementing ServiceNow solutions
Why Join Us?
At TechPeople / AscendWorksNow, we move beyond standard implementations. We are building the future of autonomous enterprise operations. You will have the autonomy to design cutting-edge solutions for global clients and work alongside a team with decades of industry-leading expertise.
RESPONDENTS [ please read carefully ]
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Any equivocation or misrepresentation will be reported to USCIS and BBB.
ABOUT US (Equal Opportunity Employer)
At TP USA we are proud to celebrate diversity of people for the benefit of our employees, our products, and the global community we all belong to. It is the policy of TP USA Inc., and its subsidiaries, to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination on the basis of age, race, color, sex, sexual orientation, gender identity, national origin, ancestry, medical condition, disability, marital status, religious or political preferences or union affiliation.
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