Remote or Charlotte, North Carolina
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Today
Role: Change Management Consultant Transforming multiple contact centers into a standardized, AI enabled Client One Sales Command Center model. This includes process homogenization, a Madison pilot (Command Center Lite), multi center scale deployments, and adoption of predictive dialing, AI voice/email agents, Auto QA, WFM, dashboards, and unified SOPs. The Change Management Consultant leads the people side of this transformation-ensuring readiness, adoption, and behavioral change across agent
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