Sunnyvale, California
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Today
Solution IT Inc. is looking for ITSM Lead (ServiceNow) for one of its clients Sunnyvale, CA Job Title: ITSM Lead (ServiceNow) Summary We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM processes, drive service improvements, and ensure adherence to ITIL best practices in an onsite engagement model. Responsibilities Lead ITSM processes (Incident, Problem, Change, Request) Govern ServiceNow ITSM modules and drive process optimization Define and monitor SLAs/KPIs to improve s
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Contract, Third Party
















