genesys engineer jobs

Genesys Cloud Contact Center Engineer Tier III

Remote

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Today

Hi Greetings from BizTech Fusion! We are seeking an experienced Genesys Cloud Contact Center Engineer (Tier ) to design, implement, support, and optimize enterprise contact center solutions built on Genesys Cloud CX. This role involves advanced troubleshooting, system integration, automation, and collaboration with cross-functional teams to ensure high availability and performance of contact center services. Position Title: Genesys Cloud Contact Center Engineer Tier Location: Remote (US Region

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Contract

Up to $58

Senior Telecom Engineer (Genesys)

Chicago, Illinois

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Today

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Title : Senior Telecom Engineer (Genesys) Location: Chicago, IL Remote Duration of project : Full time role Job Summary Client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to

Full-time

USD 120,000.00 - 140,000.00 per year

Genesys Contact Center engineer l Cloud certified

Remote

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17d ago

Genesys Contact Center Cloud Certified Engineer Remote | Mon Fri, 8:00 AM 5:00 PM ET We are seeking a Genesys Contact Center Cloud Certified Engineer to support a enterprise Unified Communications / Contact Center (UC/CC) environment in a key functional engineering capacity. This role focuses on platform design, API integrations, and enterprise contact center architecture support. Required Qualifications Active Genesys Contact Center Cloud CertificationStrong hands-on experience with Genesys AP

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Contract

Depends on Experience

Genesys AI SME Engineer

Remote

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17d ago

Genesys AI SME Engineer Remote | 12+ Months | ASAP Start Public Trust Clearance Eligible Seeking a strong engineer who has built and deployed enterprise-grade AI within contact center environments. We are hiring a Genesys AI Subject Matter Expert with strong hands-on experience in Genesys Cloud CX and Agentic/Generative AI solutions for CX automation. Core Platform Expertise Genesys AI Studio (AI Guides, Virtual Agents, Copilot)Digital Bots, Knowledge Workbench, Intent MinerArchitect flows & AP

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Contract

Depends on Experience

Genesys Agentic AI SME

Remote

•

Today

Hi Greetings from BizTech Fusion! We are seeking for a Genesys Agentic AI SME with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation. Position Title: Genesys Agentic AI SME Location: Remote (US Region, Eastern Time) Duration: 12 Month Contract with possible renewal Tax: W2, 1099 Job Description Required Skills Core Platform & Certifications Genesys Cloud CX Professional C

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Contract

Up to $65

Genesys Engage and CX Developer

Austin, Texas

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Today

Title- Genesys Engage and CX Developer Location- Austin, TX (3x/ week onsite) Job Description- Experience in Genesys CTI Framework with More than 7 year of experience in contact centre domain Experience in development and deployment of Genesys Inbound/Outbound solutions using PBXs and SIP Switches End to End setup of Genesys framework components and solutions like Voice Inbound, Voice Outbound and IVR Experience on platforms like Genesys Framework, OCS, URS, ORS, GVP, SIP Server, GMS, IVR-TSer

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Contract, Third Party

Genesys Cloud CX Development Manager

Columbus, Ohio

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Today

Requirements5 or more years of experience in software development and technical team leadership.Proficiency in Genesys Cloud CX platform architecture and IVA development.Experience with Genesys Cloud flows, botflows, and customer experience automations.Experience in Agile/Scrum methodologies, sprint planning, and release management.Experience with API development, management, and cross-system integrations.Experience in network telephony, firewall configuration, and cloud-based CI/CD practices.Ex

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Contract, Third Party

Depends on Experience

Job Title: Genesys CX Chatbot Product Owner

Austin, Texas

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Today

Job Title: Genesys CX Chatbot Product Owner Role Summary Own and drive chatbot experiences on Genesys Cloud CX, delivering scalable, API-driven conversational solutions that improve customer experience, increase self-service, and enable seamless integrations (e.g., DocuSign, CRM, backend systems). Key Responsibilities Define and own chatbot roadmap, backlog, and CX journeys Design conversational flows (intents, dialogs, fallback, agent handoff) Configure and optimize bots in Genesys Cloud CX

Contract, Third Party

Depends on Experience

Genesys/Contact Center/CX Solution Architect

Remote

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3d ago

Job Title: Solution Architect Location: MN or Remote Duration: Long Term Job Description: Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure Experience with enterprise integratio

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Contract

Depends on Experience

Genesys Cloud Architecture

Remote

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3d ago

Job Title Genesys Cloud Architecture Job Location Remote Duration 12months Job Description Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (Preferred) Skills required Experience in migrating contact

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Third Party, Contract

Depends on Experience

Genesys PureConnect - Solution Architect - W2 - Contract - Long Term - US - Remote

Remote

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3d ago

Job Title: Solution Architect Location: MN or Remote Duration: Long Term Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure Experience with enterprise integration platforms and m

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Contract

55 - 60

Salesforce Functional Architect - Genesys

Hybrid in Middleton, Wisconsin

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Today

Our client is looking for a Functional Architect. This person is a key member of the IT team responsible for defining and governing the technical vision for the Customer Experience ecosystem. This role will lead architecture and roadmap planning with Salesforce positioned as a strategic CRM platform within an evolving Customer 360 architecture. The ecosystem includes integrated contact center technologies (e.g., Genesys Cloud) and enterprise data platforms (e.g., Snowflake) to enable end-to-end

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Full-time, Third Party

$140,000 - $180,000

Senior Genesys Cloud Engineers

Remote or Hybrid in Virginia

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Today

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

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Contract, Third Party

Genesys CX Enablement & Strategy Architect

Remote

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Today

Overview LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform expertise with strategy and advisory capabilities. The position is remote. The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement an

Contract

USD 175,000.00 - 225,000.00 per year

Five9 Cloud Developer

Chicago, Illinois

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Today

We're Hiring: Genesys Cloud Developer (AI & Digital) Locations: Chicago, IL (Hybrid) The Role If you're passionate about building AI-driven bot flows, modern Web Messaging experiences, and intelligent routing on Genesys / Five 9-we'd love to connect! We are looking for a Senior Developer/Lead to join our client-based Digital Customer Experience team. You will specialize in designing, configuring, and maintaining cloud contact center solutions, specifically focusing on IVR call flows, ACD, and

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Contract, Third Party

Genesys Technical Specialist

Tysons, Virginia

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Today

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys techni

Full-time

Genesys Cloud Contact Center Tier III engineer

Remote

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17d ago

We are hiring for Genesys Cloud Tier engineer position. If you are interested please apply with your recent resume.Genesys Cloud Tier engineer 1 year+ contract Location: Remote The consultant should possess extensive Genesys Cloud and Contact Center consulting experience and be able to deliver the technical delivery. The consultant will work closely with customers and partners during all stages of the project lifecycle. The consultant will provide platform configuration guidance and best pra

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Contract

Depends on Experience

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genesys engineer jobs